Control Centre jobs

JOB TITLE: Stock Control Supervisor

HOURS: 22.5 hours – 3 days a week (Monday – Friday)

BAND: 2 point 3 - £13.02ph

ACCOUNTABLE TO: Warehouse and Logistics Manager

Summary

We are recruiting for a Stock Control Supervisor to work at our newly opened Donation and Logistics Warehouse next to our existing Furniture Outlet on Pineapple Park, Road One.

Our trading business is an important part of the income generation and fundraising department and plays a vital role in working in and with our community to ensure we can support the fantastic work carried out at the Hospice.

You will preferably have experience of the charity retail sector or donations/fashion experience at supervisor level, leading a team of volunteer sorters to support our retail outlets.

You will work closely with the Warehouse and Logistics Manager to lead the end-to-end stock flow for the shops, ensuring the right volume, quality, and mix of product reaches the shop floors and online channels. You will supervise sorting, grading, rotation, replenishment, and back of house organisation to help maximise sales, Gift Aid, and income per donation—while maintaining high standards of health & safety, compliance, and a brilliant volunteer experience.

You will lead a large group of volunteers so leadership and people skills are an important skill that will be vital in your success.

Previous knowledge of Gift Aid and Epos till systems would be an advantage.

As a Stock Control Supervisor, you will play a key role in the trading team, working with colleagues across the department to support the hospice’s work.

St Luke’s is an adult hospice based in Winsford that cares for people in mid and south Cheshire who are suffering from cancer and other life-threatening illnesses. We offer specialist treatment, care, advice and support to many seriously ill people and their families every year. We’re a small hospice with a big heart whose ethos, values and beliefs are core to everything we do. If you feel the same way we’d love to hear from you.

PURPOSE:

To ensure the smooth running of the stock sorting and grading operation for the retail estate with the aim of having the right stock is in the right shop at the right time. Promote and drive Gift Aid through excellent customer service and team management. Working alongside the Warehouse and Logistics Manager, ensure the efficient and timely processing of donations to help maximise income for the Hospice Shops.

Adhere to all H&S aspects of the warehouse and logistics operation to ensure standards are kept to a high level including the reporting and investigation on incidents

The successful candidate should have previous supervisory experience either in charity or commercial fashion and excellent leadership skills. They should also be highly organised and have the ability to manage and develop a positive and productive team of volunteers and be able to demonstrate this at interview.

Key Tasks and Responsibilities

The Stock Control Supervisor will run the daily sorting and grading hub at our Warehouse and Distribution Centre. This role leads a team of volunteers to turn public donations into vital funds for hospice care. The supervisor ensures high-quality stock is safely processed, stored, and sent to our shops or e-commerce team.

Key Responsibilities

Team Leadership & Volunteer Management

• Lead and motivate a team of volunteers to meet daily sorting and grading targets.
• Train volunteers on sorting guidelines, safety rules, and quality control.
• Create a welcoming, inclusive, and positive environment for all volunteers.

Stock Grading & Processing

• Oversee the sorting and grading of all public donations into clear categories: Premium, Standard, Clearance, and Recycle/Rag.
• Identify high-value, unique, or vintage items suitable for online sales (e-commerce).
• Manage the workflow smoothly from initial donation intake to final shop floor distribution.

Donation Intake & Customer Service

• Provide excellent customer service when greeting members of the public at the warehouse donation point.
• Accept and record donations safely, ensuring a tidy and organised intake area.
• Promote and grow the Retail Gift Aid scheme by signing up new donors and processing the paperwork and donations accurately.

Stock Control & Seasonal Storage

• Organise and manage the rotation stock system to ensure a steady supply of fresh items for our shops.
• Supervise the seasonal storage system, making sure winter and summer stock is safely packed and easily found.
• Prevent stockroom bottlenecks by keeping items moving quickly through the warehouse.

Health, Safety & Compliance

• Ensure all items meet legal safety standards, such as checking toy safety marks and furniture fire labels.
• Maintain a safe, clean, and hazard-free working environment in the warehouse.
• Follow all hospice policies regarding manual handling and safe lifting.

Other

• To undertake any reasonable duties as may be required by the Warehouse and Logistics Manager.
• To work across agreed hours with Warehouse and Logistics Manager.
• To follow incident reporting process.
• To be an ambassador for the hospice.
• To demonstrate a supportive attitude to staff and volunteers.
• Respect confidentiality applying to all Hospice areas.
• To ensure cost effective use of resources, to be responsible for managing the relevant budget, and to co-operate with your line manager in response to regular financial reporting.

Training & Education:

• To develop training of self and volunteers.
• To support the team with their statutory and mandatory online training requirements.
• To be responsible for liaising with Warehouse and Logistics Manager regarding your own developmental needs.

Health & Safety:

• To adhere to Fire and Health & Safety regulations and maintain a safe working environment at all times. To ensure all H & S procedures are followed at all times in your areas of responsibility.

Policies and Procedures:

• To take responsibility for being up to date with current hospice policies and procedures and to adhere to these.

This job description is not exhaustive and is subject to review in conjunction with the post holder and according to future changes/developments in the service.

Health & Safety & Security

• Under health and safety legislation, each individual has a legal responsibility for their own welfare and for the health and safety of others and to co-operate in maintaining their place of work in a tidy and safe condition, thereby minimising risk. The Hospice has a Health & Safety Policy which applies to all staff.
• Similarly, it is each person’s responsibility to ensure a secure environment and bring any breaches of security to the attention of their manager.

Equal Opportunities

• St Luke’s Cheshire Hospice has given its full commitment to the adoption and promotion of the key principles of equal opportunities contained within current legislation and St Luke’s Cheshire Hospice Equality & Diversity Policy.

Confidentiality

• In the course of your duties, you will have access to confidential material about members of staff, volunteers, other hospice business and patients. The Hospice has Data Protection Policy which applies to all staff.
• St Luke’s Cheshire Hospice is committed to safeguarding adults and children and expects all staff to share in this commitment. Staff have a responsibility to ensure that they are aware of specific duties relating to their role and should familiarise themselves with the Hospices Safeguarding Policies. Safeguarding training is mandatory for all staff.

This job description is not exhaustive and is subject to review in conjunction with the post holder and according to future changes/developments in the service.

Our benefits include:

• 35 days annual leave (including 8 bank holidays) increasing to 36 days after 5 years’ service and 37 after 10 years’ service (pro-rated for part-time staff.
• The opportunity to remain in NHS pension scheme if an existing member. Alternatively, you can join the Hospice pension scheme, which offers competitive contributions.
• Medicash health cash plan
• Access to ongoing training and development
• Enhanced family leave and pay entitlements
• Eligibility for discounts, including Blue Light Card scheme and discounted gym membership
• Confidential and free 24-hour Employee Assistance Programme, offering telephone and face-to-face counselling and support for various issues
• Contributions to Eye tests and glasses bi-annually for visual display users
• Discounted meals from our kitchen, including hot meals, salads and a selection of sandwiches
• 10% staff discount in our shops
• Death in service benefit paid at 2x annual salary
• Free tea and coffee

St Luke’s is committed to equality and diversity and promotes an inclusive working environment. We encourage applications from all areas of the community, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

We are also happy to discuss any reasonable adjustments needed during the recruitment process.

Candidates must declare when applying if they have any personal relationships with existing St Luke’s staff, or any other potential conflict of interest. This will not automatically exclude the candidate from the process; however, several factors will be considered to assess the potential impact of any conflict.

How to Apply: via St Luke's Website

The closing date for this post is: Midnight on 28th June 2026

Interviews are expected to take place on: 9th July 2026

For an informal discussion please contact: Ant Lord – 07410 376565

To complete an application form visit: https://slhospice.co.uk/about/vacancies/

Please note we do not accept CV’s

We reserve the right to close a job advert early where sufficient applications have been received

Pay: £13.02 per hour

Expected hours: 22.5 per week

Benefits:

• Bereavement leave
• Discounted or free food
• Employee discount
• Enhanced maternity leave
• Enhanced paternity leave
• Free flu jabs
• Free parking
• Gym membership
• Health & wellbeing programme
• Life insurance
• On-site parking
• Referral programme
• Sick pay
• Store discount

Work Location: In person