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Aftersales Sales Professional
Job details
Job type
Full job description
Job Function:
The Aftersales Sales Professional is responsible for growing parts, service and aftermarket revenue through proactive customer engagement, account management and data-led sales activity. The role also supports wider customer development by qualifying marketing leads, re-engaging inactive customers, maintaining CRM data and referring opportunities to the appropriate sales teams.
Essential Duties:
- Achieve agreed parts, service and labour sales targets.
- Generate new business through structured prospecting and account development.
- Promote aftermarket solutions including parts, service agreements and maintenance plans.
- Qualify marketing leads and refer Ag, Turf and other business opportunities.
- Build strong customer relationships and reactivate dormant accounts.
- Maintain accurate customer, machine and opportunity records within CRM.
- Use CRM data and customer insight to prioritise sales activity and improve data quality.
- Provide consultative advice, identifying upsell and cross-sell opportunities.
- Work closely with Marketing, Sales and Aftermarket teams to progress opportunities and share customer feedback
Skills and Experience:
- Proactive sales mindset with strong customer focus.
- Excellent communication, relationship-building and negotiation skills.
- Strong organisational, analytical and CRM skills.
- Ability to manage multiple customer opportunities.
- Minimum 2 years' experience in sales or customer service (machinery, parts or service experience desirable).
Success Profile:
Customer-focused • Results-driven • Self-motivated • Collaborative
Company Overview
With over 70 years of experience, Tuckwells is more than just a machinery dealer—we’re a family-run business dedicated to supporting farmers and turf professionals with innovative, reliable solutions. Our commitment is to your success, offering industry-leading expertise, advanced technology, and personalised service.