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Job Post Details

Administrative Officer in the Personal Insolvency Team - job post

Insolvency Service
4.0 out of 5 stars
Birmingham•Hybrid work
£26,670 a year - Permanent, Part-time, Full-time
You must create an Indeed account before continuing to the company website to apply

Job details

Pay

  • £26,670 a year

Job type

  • Part-time
  • Permanent
  • Full-time

Location

Birmingham•Hybrid work

Benefits

Pulled from the full job description

  • Childcare
  • Annual leave
  • Employee assistance programme
  • Company pension
  • Paid volunteer time
  • Cycle to work scheme

Full job description

Details

Reference number

469817

Salary

£26,670
£26,670 (National)

The AO rates of pay within the Insolvency Service are single rates of pay only, £26,670 per annum for National locations

Candidates are advised to address any questions on rates of pay prior to applying for the post.
A Civil Service Pension with an employer contribution of 28.97%
GBP

Job grade

Administrative Officer

Contract type

Permanent

Business area

Insolvency - Business Services Division

Type of role

Operational Delivery

Working pattern

Flexible working, Full-time, Job share, Part-time

Number of jobs available

5

Contents

  • Location
  • About the job
  • Benefits
  • Things you need to know
  • Apply and further information

Location

Birmingham, Cardiff, Edinburgh, Exeter, Leeds, Manchester and Newcastle.

About the job

Job summary

The Insolvency Service is a leading government agency which plays a crucial role in providing essential services to the public and to business. The work we do is important to the proper functioning of markets, the economy in general and support for thousands of people each year who are in financial difficulty.

The Personal Insolvency Team is responsible for the operational delivery of a number of individual debt solutions, including Debt Relief orders, Adjudicator bankruptcy orders and the Breathing Space debt respite scheme. We also maintain and update the Individual Insolvency Register and Find an IP service. We support people in financial distress by helping them through the process of becoming debt free.

Inclusive and diverse teams are important to us. We welcome and encourage applications from everyone, including groups underrepresented in our workforce. The Insolvency Service strives to ensure that the agency is a safe, inclusive, and welcoming place for everybody to bring their true self to work and to help the agency to achieve its diversity objectives. We have 9 active employee network groups available to join or become an ally, these include, Carers Network, Disability network group, Employee Assistance, Representatives, FACES Network Group, LGBT+, Mind Matters, Part Time Workers, The Shed - Men’s Network Group and Women’s Network Group.

We offer full-time, part-time, job share and flexible ways of working. We value capability, technical skills and experience and we place great emphasis on lifetime development to support our people. We encourage our employees to become more involved in areas they feel strongly about, whether it be for the benefit of the agency, through our Engagement network or in their own local communities via volunteering opportunities.

The Insolvency Service is a great place to work, learn and grow your career!

Job description

This is an exciting opportunity to join a busy operational delivery team within the Corporate and Operational Services group.

You will be part of a team who deal with a variety of administrative tasks to support personal insolvency debt solutions, the Individual Insolvency Register and Find an IP service.

Responsibilities

As an admin officer in the Personal Insolvency Team you will be responsible for a variety of administrative duties including:

  • reviewing and responding to emails from customers and stakeholders
  • working with colleagues to process applications for debt relief
  • inputting and updating information on our case management system
  • providing excellent customer service to our customers and stakeholders, including members of the public who apply for debt relief, debt advice organisations and insolvency practitioners

Person specification

We are looking for team members who can demonstrate the following skills and experience:

  • organisational skills. You can organise yourself and your work to make sure you meet deadlines and targets. You will understand how to prioritise your work so nothing is missed
  • interpersonal skills. You have good written and verbal communication skills and experience of how to explain things clearly and accurately to a customer
  • the ability to work as part of a team. You understand the need to work flexibly as part of a team and help your colleagues whenever this is needed, in order to achieve deadlines
  • IT skills. You have experience of working with MS office applications, including Outlook, Word and Excel

Behaviours

We'll assess you against these behaviours during the selection process:

  • Working Together
  • Delivering at Pace

Benefits

Alongside your salary of £26,670, Insolvency Service contributes £7,726 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides .

We want you to have a good work-life balance and want to support you in all that you do, so we offer a great benefits package including:

  • flexible working arrangements and flexi-time
  • full time new entrants to the Civil Service and those Civil Servants on modernised terms and conditions will be entitled to 25 days leave increasing on a sliding scale to 30 days after 5 years’ service
  • in addition to this you are entitled to 8 public/bank holidays plus an additional day of privilege leave
  • competitive maternity, paternity and parental leave
  • 5 days paid leave for learning and development
  • 5 days paid for volunteering
  • a Cycle to work scheme
  • staff have access to an employee assistance programme, Workplace Wellness, for confidential, independent support and advice during difficult times in either their professional or personal life

Your pension is a valuable part of your total reward package where the employer makes a significant contribution to the cost of your pension. Your contributions come out of your salary before any tax is taken. This means, if you pay tax, your take-home pay will not be reduced by the full amount of your contribution; and your pension will continue to provide valuable benefits for you and your family if you are too ill to continue to work or die before you retire. For more information, visit www.civilservicepensionscheme.org.uk

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours and Experience.

As part of the sift process, you will be asked to complete:

  • CV
  • Personal Statement

Should a large number of applications be received, an initial sift may be conducted using the Personal Statement, assessing candidates against the essential criteria. Only those who meet the essential criteria at this stage will proceed to a full assessment of their application. If a candidate does not meet the minimum requirements during the initial sift, the remainder of their application will not be reviewed. Candidates who pass the initial sift may be progressed to a full sift or progressed straight to interview.

CV Guidance

Your CV should provide a clear overview of your employment history, key responsibilities, relevant qualifications, and the skills and experience you’ve gained throughout your career including any notable achievements.

Note: Your CV will be scored as part of the assessment process and will be assessed against the criteria outlined in the job advert.

Personal Statement Guidance

Your personal statement should be no more than 500 words and must demonstrate how your personal skills, qualities, and experience align with the requirements of the role. Please ensure your statement references the essential criteria outlined in the person specification.

If successful at the sift stage, at interview, you will be assessed on the following:

Experience

Behaviours - assessed through:

  • Behaviour 1 - Working Together
  • Behaviour 2 - Delivering at Pace

Expected timeline (subject to change)

Sift – w/c to be confirmed

Interview – w/c to be connfirmed

Location - MS Teams

Your interview will be conducted by video. You will be notified of this if you are selected for interview. Candidates are asked to note the above timetable, exercising flexibility through the recruitment and selection process.

Visa Applicants
To sponsor a candidate under the Skilled Worker visa, a sponsorship licence is required. The Insolvency Service does not currently hold this licence and therefore, cannot legally sponsor Skilled Worker visa applicants.

Hybrid Working

Insolvency Service operates a hybrid working policy subject to business need, giving people the flexibility to choose when and where they work and collaborate with others.

Individuals are expected to work from one of the office locations stated in the advert to connect with their colleagues, as required by their role and business team needs. There is flexibility to split the working week, spending a minimum of 60% in the workplace, which includes the office, site visits, court etc.

Further Information

A reserve list may be held for a period of 12 months from which further appointments can be made.

Any move to Insolvency from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare; for further information visit the Childcare Choices website.

If successful and transferring from another Government Department a criminal record check may be carried out.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service/Disclosure Scotland on your behalf.

However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.

For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on 0870 609 6006 and ask to speak to the operations manager in confidence, or email Info@disclosurescotland.co.uk

New entrants are expected to join on the minimum of the pay band.

Reasonable Adjustment

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

Contact Government Recruitment Service via insolvlencyrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

Complete the ‘Assistance required’ section in the ‘Additional requirements’ page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Feedback


Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of the Republic of Ireland
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
  • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
  • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

  • Name : Holly Franklin Trubshawe
  • Email : Holly.Trubshawe@insolvency.gov.uk

Recruitment team

  • Email : InsolvencyRecruitment.grs@cabinetoffice.gov.uk

Further information

If you feel there have been procedural irregularities at any stage of the recruitment process or that your application has not been treated in accordance with the Civil Service Recruitment Principles, and wish to make a complaint, then in the first instance you should contact hr.recruitment@insolvency.gov.uk. If you are not satisfied with the response that you receive you can then contact the Civil Service Commission.

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