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    • £50,000 – £60,000 DOE + Performance Bonus.
    • We deliver complex passive fire protection projects in live, occupied and sensitive environments, with a proven…
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Job Post Details

Operations Support Manager - Fire Safety Contractor - job post

Onyx Fire & Security
London SE16•Hybrid work
£50,000 - £60,000 a year - Full-time

Job details

Pay

  • £50,000 - £60,000 a year

Job type

  • Full-time

Location

London SE16•Hybrid work

Benefits

Pulled from the full job description

  • Company pension
  • Private medical insurance
  • Health & wellbeing programme
  • Cycle to work scheme
  • Company events

Full job description

Operations Support Manager – Fire Safety

London & South East | Hybrid Working

£50,000 – £60,000 DOE + Performance Bonus

Company Phone, Laptop, Pension & Career Progression

Location: London & South East (Hybrid/Bermondsey Office)

Company: Onyx Fire & Security

Build projects that matter

Real progression to leadership level as the business scales

At Onyx, we don’t do small thinking. We deliver complex passive fire protection projects in live, occupied and sensitive environments, with a proven track record at landmark institutions including the British Museum, Natural History Museum, Barbican, British Library, KPMG, and major live-site environments. Onyx is one of the UK’s leading specialists in fire safety, with a core focus on passive fire protection.

We’re trusted to deliver fire doors, fire stopping and compartmentation works where quality, compliance and operational control really matter. Our portfolio spans commercial offices, residential developments, retail, hospitality, heritage, education, and the crtiical infrastructure, we have delivered projects for some of the UK’s most recognisable institutions and brands.

Help Build the Engine Behind a High-Growth Business

Onyx Fire & Security is one of the UK's fastest-growing fire safety specialists, delivering passive fire protection, fire doors, smoke control, compliance and maintenance services across London and the South East.

As we continue to grow, we're looking for an exceptional Operations Support Manager to help us build the systems, structure and operational excellence required to support the next phase of our journey.

This is not a project delivery role.

This is a leadership role focused on planning, governance, reporting, resource coordination and operational support. You will manage our Planning and Work Order Support teams, ensuring our projects are mobilised efficiently, tracked effectively and supported to the highest standard.

If you love creating order from chaos, building processes, improving performance and helping teams succeed, we'd love to hear from you.

What You'll Be Doing

✅ Managing our Planner and Work Order Support team

✅ Overseeing resource planning and scheduling

✅ Driving operational reporting and KPI management

✅ Supporting project mobilisation and project administration processes

✅ Monitoring operational performance and highlighting risks

✅ Improving systems, processes and ways of working

✅ Supporting delivery teams to maintain high standards

✅ Helping build a scalable operational platform for future growth

What We're Looking For

✔ Experience managing coordinators, planners, administrators or operational support teams

✔ Strong organisational and planning skills

✔ Excellent communication skills

✔ Experience producing reports and managing KPIs

✔ Ability to prioritise multiple tasks and deadlines

✔ Process-driven with strong attention to detail

✔ Comfortable working in a fast-paced environment

Desirable

  • Construction, facilities management, engineering or fire safety experience
  • Planning or resource scheduling experience
  • Experience implementing operational processes and systems

The Type of Person Who Will Thrive Here

You'll probably be someone who:

  • Loves organisation and structure
  • Naturally spots problems before others do
  • Takes pride in high standards
  • Enjoys holding people accountable in a positive way
  • Likes improving processes and finding efficiencies
  • Wants to make a real impact within a growing business

Why Join Onyx?

At Onyx, we're building more than a fire safety business.

We're building a high-performance organisation where people can develop their careers, take ownership and help shape the future of the company.

We believe in creating opportunities for ambitious people who want to grow with us.

This role offers genuine progression as the business continues to expand, with the opportunity to help shape our operational structure and play a key part in our growth journey.

Package

  • £50,000–£60,000 salary depending on experience
  • Performance-related bonus
  • Pension
  • Laptop and mobile phone
  • Ongoing training and development
  • Real career progression opportunities
  • Supportive and ambitious leadership team

Ready to help build the operational engine behind one of the UK's fastest-growing fire safety businesses?

Apply today.

Pay: £50,000.00-£60,000.00 per year

Benefits:

  • Company events
  • Company pension
  • Cycle to work scheme
  • Health & wellbeing programme
  • Private medical insurance

Work Location: Hybrid remote in London SE16

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