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Job Post Details

Corporate Security Supervisor - job post

ICTS (UK) Ltd
3.5 out of 5 stars
Brackley
£16.55 an hour
Responded to 51-74% of applications in the past 30 days, typically within 4 days.

Job details

Pay

  • £16.55 an hour

Shift and schedule

  • Night shift

Location

Brackley

Full job description

Role Overview
The Security Supervisor (Nights) is responsible for leading and managing all night-time security operations at a high-profile corporate site. The role requires a strong leadership presence, ensuring the delivery of exceptional security and customer service aligned to ICTS standards and client expectations.
The Supervisor will ensure a secure, safe, and elite level customer-focused environment, maintaining high standards of presentation, professionalism, and vigilance, whilst proactively identifying and mitigating risks across site.

Key Responsibilities
Operational Leadership
  • Take responsibility for the security operation during night shifts, acting as the senior on-site decision maker, seeking advice and escalating in line with site processes where necessary.
  • Ensure all Assignment Instructions, Client Protocols, Risk Assessments and Client Expectations are followed at all times.
  • Maintain a strong, visible leadership presence across all areas and buildings including gatehouse, reception, communal areas and patrol routes.
  • Ensure effective shift handovers with clear communication of risks, incidents, and operational priorities.

Customer Service & Client Standards
  • Deliver and promote exceptional levels of customer service in line with a high-profile corporate environment.
  • Ensure all interactions with staff, visitors, contractors, and stakeholders are professional, courteous, and security conscious.
  • Act as the on-site representative of ICTS, maintaining high service standards at all times.
  • Support a “security through service” approach, balancing safety, service, and discretion.

Proactive Risk Identification (Early Warning Focus)
  • Maintain continuous situational awareness across the site to identify early warning signs of:
  • Equipment or system alerts and malfunctions
  • Water leaks or potential flooding
  • Fire risks or hazards
  • Building or infrastructure issues
  • Ensure all issues are promptly managed, reported, escalated, and recorded, preventing escalation into incidents.
  • Take immediate action to make safe where appropriate and ensure correct escalation routes are followed.

Site Standards & Asset Protection
  • Ensure high standards of site security and presentation are consistently maintained, including:
  • Doors and windows secured when not in use
  • Unauthorised access points closed and controlled
  • Lights switched off where not required
  • General housekeeping and security posture maintained overnight
  • Identify and challenge any lapses in standards, ensuring corrective action is taken.
  • Support energy efficiency and asset protection through vigilant monitoring of the site environment.

Security Operations & Patrols
  • Oversee all internal and external patrols in accordance with site protocols.
  • Ensure patrols are carried out effectively, recorded accurately, and any findings are actioned.
  • Supervise access control procedures, including vehicle and pedestrian entry.
  • Ensure gatehouse and reception operations are conducted professionally and securely and with exceptional customer service.

Incident Management
  • Lead the response to all security and safety incidents occurring during the shift.
  • Ensure incidents are handled in accordance with company procedures and client expectations.
  • Complete and review detailed incident reports ensuring accuracy and clarity.
  • Liaise with emergency services and escalate to management when required.

Team Supervision & Welfare
  • Supervise, support, train and develop all officers on shift.
  • Conduct regular welfare checks and performance monitoring throughout the night.
  • Ensure officers remain alert, professional, and engaged in their duties.
  • Deliver shift briefings, ensuring clear understanding of priorities and expectations.

Compliance & Assurance
  • Ensure compliance with:
  • ICTS policies and procedures
  • Client site protocols
  • Health & Safety requirements
  • Maintain accurate records including patrol logs, access control records, and incident reports.
  • Support audits and ensure operational readiness at all times.
  • Promote a culture of accountability, professionalism, and continuous improvement.

Communication
  • Maintain effective communication with:
  • Security team members
  • Site management
  • Client stakeholders

  • Provide clear and concise shift reports, highlighting:
  • Incidents and actions taken
  • Emerging risks or concerns
  • Site standards and compliance issues
  • Escalate critical issues promptly and appropriately.

Key Skills & Experience
  • Proven experience in a security supervisory role within a corporate or high-profile environment.
  • Strong awareness of risk, compliance, and incident management.
  • Excellent customer service, communication and stakeholder engagement skills.
  • Ability to identify issues early and take proactive action.
  • Strong leadership, communication, and decision-making ability.
  • High attention to detail and ability to maintain standards.

Qualifications
  • Supervisory and leadership training and experience.
  • High level customer service experience.

Key Expectations
  • Maintain a high-profile, professional presence at all times.
  • Demonstrate a proactive and preventative approach to security.
  • Uphold the highest standards of customer service.
  • Lead by example in line with client and ICTS values.
  • Ensure the site remains safe, secure, and fully compliant throughout the night shift.

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