Costa Coffee jobs in London

Area Manager

Multi-Site Leadership Opportunity

At Goldex Investments (Essex) Ltd, we don't simply manage coffee stores. We develop leaders who build high-performing teams, drive commercial success and create exceptional customer experiences across multiple locations.

As an Area Manager, you will take ownership of a portfolio of Costa Coffee stores, leading Store Managers to deliver operational excellence, commercial growth and outstanding customer service. This role offers genuine autonomy, accountability and a clear pathway for career progression within a growing business.

About Us

Goldex Investments (Essex) Ltd is an award-winning Costa Coffee franchise, proudly operating one of the UK's most recognised and loved coffee brands.

We are passionate about creating exceptional experiences for both our customers and our people. As our business continues to grow, we are looking for ambitious leaders who are ready to think beyond individual stores and take ownership of multi-site performance.

At Goldex, progression is based on performance, leadership and results. We invest in developing our people and creating opportunities for those who demonstrate the ambition to grow.

The Role

Reporting to the Managing Director, you will be responsible for leading a portfolio of 8 Costa Coffee stores.

You will coach, support and develop your Store Managers while ensuring every location consistently delivers excellent operational standards, commercial performance and customer satisfaction.

This is a hands-on leadership role where you will spend time in stores, working alongside your teams, identifying opportunities for improvement and driving sustainable business growth.

Key Responsibilities

Leadership & People

• Inspire, coach and develop Store Managers to achieve their full potential.
• Create a high-performance culture built on accountability, engagement and continuous improvement.
• Recruit, develop and retain talented leaders while building strong succession plans across the area.
• Conduct regular one-to-one meetings, performance reviews and development conversations.
• Lead Area Meetings that encourage collaboration, innovation and the sharing of best practice.
• Support stores through periods of change, recruitment and business growth.
• Foster an inclusive culture where every team member feels valued, respected a.d empowered to succeed.

Commercial Performance

• Take ownership of area sales, profitability and overall business performance.
• Analyse key performance indicators and identify opportunities to improve sales, labour efficiency, waste and profitability.
• Deliver Quarterly Business Reviews with clear action plans that drive measurable results.
• Support Store Managers to maximise every commercial opportunity within their local communities.
• Ensure budgets and financial targets are achieved while maintaining excellent operational standards.
• Deliver weekly reporting and work to strict deadlines.

Operational Excellence

• Ensure every store consistently delivers Costa brand standards and pass all audits.
• Drive outstanding customer experiences through strong leadership and engaged teams.
• Improve Net Promoter Score (NPS), Costa Checks and operational compliance across all locations.
• Monitor stock management, labour planning, food safety and Health & Safety compliance.
• Ensure all stores meet company policies, legal requirements and audit standards.
• Support new store openings, refurbishments and business initiatives where required.

Customer Experience

• Champion a customer-first culture across every store.
• Ensure teams consistently deliver warm, welcoming and memorable experiences.
• Use customer feedback and performance data to continuously improve service standards.

About You

We're looking for an experienced multi-site or high-performing retail or hospitality leader who thrives in a fast-paced environment and enjoys developing people.

You'll be commercially aware, operationally strong and passionate about creating successful teams.

You'll ideally have:

• Proven experience managing multiple locations or leading a high-volume retail or hospitality business.
• Strong coaching and people development skills.
• Excellent commercial awareness with experience managing sales, labour and profitability.
• Confidence in analysing business performance and implementing improvement plans.
• Outstanding communication and relationship-building skills.
• A proactive, hands-on leadership style.
• The ability to influence, motivate and inspire others.

Why Join Goldex?

At Goldex, we believe leadership should be earned through performance, not time served.

Unlike many large organisations, we offer genuine opportunities to progress into senior operational leadership as our business continues to grow.

You'll benefit from:

• Real ownership and autonomy.
• Clear progression into senior multi-site and operations leadership roles.
• Exposure to business growth and new store openings.
• A supportive leadership team committed to your development.
• The opportunity to make a genuine impact across a growing business.

What We Offer

At Goldex Investments, we believe our people are our greatest asset. We are committed to supporting your wellbeing, recognising your achievements and investing in your long-term career development.

As an Area Manager, you'll benefit from:

• 28 days' annual leave, inclusive of bank holidays.
• Staff discount, plus free drinks while you're on shift.
• Access to over 5,000 local and national discounts through the Lifestyle Card.
• Bespoke learning and development tailored to your career aspirations, including Barista, Brand Standards, Compliance, Food Safety Level 2, Leadership and Management training, and ongoing professional development.
• Company pension scheme.
• Employee Assistance Programme (EAP), providing free and confidential support whenever you need it.
• Opportunities to support your local community through volunteering and Costa Foundation initiatives.
• Recognition and reward programmes, including Work Anniversary Hampers, Store of the Month, Customer Feedback Awards and Achievement Awards.
• Performance-related bonus scheme.
• Genuine career progression within a growing, award-winning Costa Coffee franchise.

Our Values

At Goldex Investments and Costa Coffee, we celebrate diversity, inclusion and equality. We believe our strongest teams are built by people who bring their authentic selves to work every day.We are committed to creating an environment where everyone feels welcomed, respected and supported to achieve their full potential.If you're an ambitious leader ready to move beyond managing stores and into leading a portfolio of successful businesses, we'd love to hear from you.

Job Type: 45hrs per week

Salary: £33,000-£35,000 per annum (dependent on experience) plus £2,400 car allowance per annum

Location: Field-based, with regular travel between stores.

Schedule: Flexibility is required to meet the needs of the business, including occasional evenings and weekend

Pay: £33,000.00-£35,000.00 per year

Benefits:

• Company pension
• Discounted or free food
• Employee discount
• Free parking
• On-site parking
• Store discount

Work Location: In person