Cotswolds jobs in Evesham WR11

Job Overview

ETC Roofing is an established windows, doors, roofing and fascias company serving trade and homeowner customers across Worcestershire and the Cotswolds. Our Trade Centres in Evesham and Bourton-on-the-Water supply roofing materials, windows, doors and building products to local builders, roofers, installers and the public.

We’re looking for a commercially minded Trade Centre Manager to lead both of our Trade Centres. You’ll run Evesham directly and help Bourton-on-the-Water grow alongside it. That means hitting sales targets, winning new trade accounts, bringing more customers through the door and building teams that take pride in great service.

The role

You’ll run the Evesham Trade Centre day to day and be accountable for its sales, service and profitability. You’ll also have overall responsibility for how both Trade Centres perform.

Bourton-on-the-Water has its own Manager, who brings strong project experience to the branch. Part of your role is to work closely with them: offering mentoring and support, sharing best practice, and overseeing performance so both sites grow together.

You’ll work closely with senior management, share performance openly, and help shape how the showrooms, local marketing and trade offer develop across both locations.

Key responsibilities

Sales and growth

• Deliver the combined sales targets for Evesham and Bourton, tracking progress weekly and monthly and acting quickly on any gap
• Build monthly sales plans for each site with clear actions, timescales and measurable outcomes
• Win and grow trade accounts through calls, site visits, follow-ups and targeted offers
• Increase retail footfall at both counters through local visibility, signage, outreach and customer follow-up
• Keep an eye on local competitors and turn what you learn into practical improvements

Customers and showrooms

• Deliver excellent service at the counter, on the phone and on site
• Keep both showrooms well laid out, stocked and on-brand, recommending improvements with costs and expected benefits
• Liaise with Marketing to produce targeted adverts and campaigns that align with the Trade Centre Business Growth Plan

People and leadership

• Lead, coach and motivate the Evesham team, including trade sales staff, with clear targets and activity expectations
• Support the Bourton Manager’s continued development through regular one-to-ones, mentoring and shared planning
• Oversee performance at Bourton, helping to set targets and priorities and keeping standards consistent across both sites
• Set a confident, positive tone and handle performance conversations constructively
• Plan rotas and cover across both sites so each branch runs smoothly during opening hours

Operations and reporting

• Manage stock, ordering, deliveries and supplier relationships, making the most of shared stock and buying across both sites
• Occasional deliveries and collections
• Make sure sales and costs are coded correctly so each branch’s performance is accurate and clear
• Report regularly to management on sales, margin, pipeline and customer feedback for both Trade Centres
• Put forward commercially justified proposals for investment in staff, showrooms, systems or marketing
• Uphold health and safety and company procedures at both sites

About you

Essential

• Experience managing or supervising a trade counter, builders’ merchant, branch or similar sales environment
• Product knowledge in roofing, windows, doors or building materials
• A track record of hitting sales targets and growing trade accounts
• Confident leading a team, and experience of coaching or mentoring others to develop in their role
• Strong customer service instincts and pride in how a branch looks and runs
• Commercially aware: comfortable with targets, margins and basic branch figures
• Organised, proactive and able to turn ideas into a practical plan
• Able to manage your time across two sites
• Good IT skills, including email and spreadsheets. Experience of HubSpot is an advantage but not essential
• Full UK driving licence

Desirable

• An existing network of local trade contacts in the Evesham, Vale and North Cotswolds area
• Experience managing more than one site or branch
• Experience of local marketing, showroom merchandising or promotions

Pay: £40,000.00-£50,000.00 per year

Work Location: In person