Council Housing jobs in Crawley

Role: Neighbourhood Housing Officer

Salary: £38,783 per annum

Hours: 37 hours per week

Location: Worthing / Hybrid

Contract type: Permanent

At Worthing Homes, we are ambitious about being a brilliant landlord: one that listens, acts with fairness, invests in safe and well-managed homes, and builds trust with customers and communities. We provide homes and services for more than 10,000 residents across Worthing and the surrounding area, and we want every contact with us to feel professional, respectful and focused on getting the right outcome.

We are looking for a passionate and customer-focused Neighbourhood Housing Officer to join our Neighbourhood Housing team. This is a role for someone who enjoys working directly with customers, building positive relationships and making a visible difference in the communities we serve. You will play a key role in helping customers sustain their tenancies, resolve issues and access the support they need, while ensuring our neighbourhoods remain safe, welcoming and well-managed places to live.

About the role

As a Neighbourhood Housing Officer, you will be responsible for delivering a proactive and responsive housing management service across a designated neighbourhood patch. You will build strong relationships with customers, providing advice, support and challenge where appropriate to help them meet their tenancy responsibilities and thrive in their homes.

You will manage a varied caseload, covering all aspects of tenancy management including tenancy visits, estate inspections, neighbourhood issues, anti-social behaviour, safeguarding concerns, tenancy sustainment and resident engagement. Working closely with customers, colleagues and partner agencies, you will identify issues early, take ownership of cases and find practical solutions that achieve positive outcomes.

Much of your time will be spent out in the community, meeting customers in their homes and working alongside local partners to address neighbourhood concerns. You will be a visible presence in the areas you manage, helping to build trust, promote community pride and ensure customers feel heard and supported.

This is an opportunity to make a genuine difference every day. Your work will help customers maintain successful tenancies, strengthen communities and ensure Worthing Homes continues to deliver excellent services that put customers first.

About you

We are looking for someone who is approachable, resilient and committed to delivering excellent customer service. You will enjoy working with people from a wide range of backgrounds and be confident handling both supportive and challenging conversations with professionalism and empathy.

You will bring experience of housing management, customer services or a similar community-focused role, together with an understanding of the importance of balancing customer support with effective tenancy enforcement. You will be organised and proactive, able to manage a varied workload, prioritise competing demands and maintain accurate records.

Strong communication and partnership-working skills will be essential. You will be comfortable building positive relationships with customers, colleagues and external agencies, working collaboratively to resolve issues and support vulnerable individuals where needed.

You will be able to demonstrate sound judgement, effective problem-solving skills and a commitment to achieving the best possible outcomes for customers and communities. Knowledge of housing legislation, tenancy management practices or safeguarding would be advantageous, although we welcome applications from individuals who can demonstrate the potential and aptitude to develop within the role.

A full UK driving licence and access to a vehicle for work purposes are essential.

Why work for us?

We want Worthing Homes to be a place where people do meaningful work, feel supported to grow and are trusted to make a difference. Our culture is collaborative, inclusive and grounded in respect. We value people who bring ideas, take responsibility, work well with others and care about the impact their work has on customers and communities.

We offer a range of benefits including:

• Healthcare cash plan
• Contributory pension scheme, with company matching up to 6%
• 29 days' annual leave plus bank holidays
• Life assurance
• Retail and gym discounts
• Cycle2Work scheme
• Employee assistance programme
• Funded training and qualifications
• One paid professional subscription per year

We are committed to investing in our colleagues' development through training, learning and skills development, helping everyone reach their potential and contribute to the success of Worthing Homes.

If you are an experienced housing professional who wants to resolve complex issues with fairness, confidence and compassion - and you are motivated by the chance to make communities safer and services stronger - we would love to hear from you.

Closing date: 30th October 2026. We reserve the right to close this advert early if a suitable candidate is identified, so we recommend submitting your application as soon as possible.

DBS checks

This role is subject to a basic DBS check to support the safety of our vulnerable customers. Any unspent cautions or convictions disclosed will be reviewed carefully and fairly, with consideration given to their relevance, the time elapsed and evidence of positive change.

We are a fair and inclusive organisation, and we value each individual's unique contribution, irrespective of race, ethnic origin, religion, age, gender, disability, sexual orientation or social background.