Council Housing jobs in Crawley

Adult Housing Liaison Officer

We are seeking a proactive and solutions-focused Adult Housing Liaison Officer to join our team, supporting the delivery of high-quality housing services in line with Base One’s commitment to professionalism, integrity, and customer care.

In this role, you will act as a key point of contact between adult residents, housing providers, and internal teams—ensuring housing solutions are delivered efficiently, compliantly, and with a strong focus on resident wellbeing. You will play a vital role in maintaining positive tenancy outcomes, supporting vulnerable individuals, and upholding excellent service standards across our housing operations.

Working across the Brighton & Hove, Worthing, Adur and Arun areas, you will become the vital link between residents, landlords, local authorities, support services and our internal teams, ensuring every resident receives a professional, responsive and person-centred service. Regular travel between our properties and partner agencies is an essential part of the role.

This is an opportunity to contribute to a forward-thinking organisation where strong relationships, operational excellence, and community impact are at the core of what we do.

Key Responsibilities

• Serve as the primary liaison for adult residents requiring housing support, ensuring a responsive and professional service experience
• Work collaboratively with landlords, property managers, and partner agencies to facilitate tenancy agreements and resolve issues in line with current legislation
• Assess resident needs and risks, providing appropriate support pathways including referrals to specialist services where required
• Promote understanding of housing policies, including Fair Housing regulations and supported housing schemes, ensuring residents are informed and empowered
• Maintain accurate, up-to-date, and compliant records using property management systems such as Arthur, ensuring operational transparency, data integrity, and effective reporting.
• Apply structured engagement approaches, including motivational techniques, to support sustainable tenancies and positive resident outcomes
• Respond effectively to challenging situations, managing conflict professionally and coordinating appropriate interventions when necessary

Skills & Experience

• Experience within housing, property services, social care, or a related field supporting adult clients
• Strong interpersonal and negotiation skills, with the ability to build and maintain professional relationships
• Ability to manage complex or sensitive situations with professionalism, discretion, and sound judgement
• Experience with housing or property management systems is advantageous
• Excellent communication skills, both written and verbal, with a customer-focused approach
• Understanding of support needs such as mental health or addiction recovery is desirable

Why Join Base One

At Base One, we pride ourselves on delivering reliable, high-quality housing and property services. You’ll be part of a team that values:

• Professionalism and accountability in everything we do
• Strong client and resident relationships built on trust and respect
• Operational efficiency and compliance
• Continuous improvement and development

This role offers the chance to make a tangible impact while developing your career within a growing and supportive organisation.

Pay: £28,000.00 per year

Benefits:

• Casual dress
• Company pension
• Free parking
• Health & wellbeing programme
• On-site parking
• Private medical insurance
• Sick pay

Experience:

• support work within the community : 1 year (required)

Work Location: In person