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Courier Network Systems Ltd jobs

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    • Oversee use of courier management, routing, and tracking systems.
    • Resolve operational issues between warehouse and courier teams in real time.
  • View similar jobs with this employer
    • Digit Paperwork system for ease of use.
    • All applicants must hold valid driving license with no more then 6 points and have a good understanding of the uk's road…
    • Weekly payments through our self-billing system.
    • Job Type: Full Time Part Time.
    • ✅ Own or hire a large car or small van.
    • ✅ A valid UK driver’s license.
    • You'll coordinate drivers, monitor fleet performance, support customers, and play a key role in delivering exceptional service across our courier network.
    • Tracking orders and liaising with all our courier networks.
    • Full training will be provided internally on our own in-house computer systems.
    • Preparing and dispatching shipments using approved third party couriers.
    • Experience with SAP warehouse management systems and scanning technology would be a…
    • This role involves engaging with potential clients via telephone to promote our logistics services that we provide, build relationships, and generate new…
    • Build strong relationships with EBPs, couriers, support teams and unions.
    • Ensure consistent, compliant, on-time parcel flow and courier coverage.
    • Build strong relationships with EBPs, couriers, support teams and unions.
    • Ensure consistent, compliant, on-time parcel flow and courier coverage.
    • Experience using delivery tracking or route-planning systems.
    • Knowledge of London road networks and major UK routes.
    • Pay:* £120–£180 per day (Paid Weekly).
    • Experience with courier, logistics, or gig economy operations.
    • We oversee the lifecycle experience following onboarding, focusing on enabling new couriers to…
    • Solid working experience and relationship in 4PL/3PL management, preferably with courier(s) in the UK market;
    • Solid working experience in platform logistics in…
    • Use of IT systems to manage post.
    • Manage incoming and outgoing mail and courier deliveries.
    • Process outgoing post to meet Royal Mail and courier pick up times.
    • Sound knowledge of route planning and UK road networks.
    • Safely, securely, and punctually collect and deliver customers’ consignments in perfect condition.
    • Experience liaising with carriers, courier networks, customers, suppliers and internal teams to coordinate logistics activities and resolve issues.

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Job Post Details

Courier Operations Manager - job post

Mango Logistics Group
1.7 out of 5 stars
London SE16
Full-time
You must create an Indeed account before continuing to the company website to apply

Job details

Job type

  • Full-time

Location

London SE16

Full job description

We are always looking for energetic, open-minded, customer-friendly people to join our team. If you have any of these qualities and think you can add something sweet to our growing team, we’d be happy to hear from you.


Courier Operations Manager

Job Title: Courier Operations Manager

Location: London (SE16)
Job Type: Full-time
Salary: Competitive, dependent on experience

Role Overview

We are seeking an experienced Courier Operations Manager to lead and control day-to-day courier operations across same-day and next-day services. This role is responsible for managing people, performance, and processes, while working closely with the warehouse team to ensure seamless delivery of goods.

You will be the central link between drivers, dispatch, and customers ensuring high service levels, strong team performance, and smooth end-to-end execution.

Key Responsibilities

Operations & Service Delivery

  • Oversee daily courier operations including same-day, next-day, and scheduled deliveries as well as international collections and deliveries.
  • Ensure all jobs are planned, dispatched, tracked, and completed on time
  • Manage live operations, responding quickly to delays, issues, or route changes
  • Maintain delivery performance, KPIs, and SLA compliance

Team Management & Leadership

  • Line-manage the courier operations team, including dispatchers and coordinators
  • Lead, motivate, and develop drivers and operations staff
  • Manage rotas, workload planning, holidays, and absence
  • Support recruitment, onboarding, and training of new team members

Driver & Fleet Management

  • Manage employed drivers and subcontractors
  • Plan routes and capacity in line with operational demand
  • Monitor driver performance, compliance, and professionalism
  • Ensure vehicles, documentation, and safety standards are maintained

Warehouse Liaison & Coordination

  • Work closely with the warehouse management and floor teams to align pick, pack, and dispatch schedules
  • Coordinate cut-off times, loading plans, and daily volumes
  • Resolve operational issues between warehouse and courier teams in real time
  • Support continuous improvement across delivery processes

Customer & Stakeholder Management

  • Act as the main escalation point for operational and delivery issues
  • Maintain clear communication with customers and internal teams
  • Support account management and sales teams with operational input

Systems, Reporting & Compliance

  • Oversee use of courier management, routing, and tracking systems
  • Ensure accurate job data, PODs, and handover information
  • Produce regular operational and performance reports
  • Ensure health & safety, compliance, and company procedures are followed


Skills & Experience Required

  • Proven experience in courier, transport, or logistics operations management
  • Strong people-management and leadership experience
  • Hands-on knowledge of same-day and next-day courier services
  • Strong decision-making and problem-solving skills
  • Confident using transport, dispatch, and tracking systems

To apply, send your CV to careers@mangologisticsgroup.co.uk

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