Creative Production jobs in London

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Job title: Digital Designer (Email, Web & App)

Based at: Location Flexible (Hybrid; Able to commute to Sandown Park once a week)

Contract type: Permanent

Hours: 37.5 hours per week

As our Digital Designer (CRM, Email, Web & App), you'll be at the heart of bringing The Jockey Club’s brands to life across every digital touchpoint. From eye-catching email campaigns to engaging web and app experiences, you'll create high-impact creative that captivates audiences, drives engagement and elevates the customer journey.

Working within our Creative Studio and collaborating closely with CRM and Marketing teams, you'll combine outstanding design skills with technical expertise to deliver responsive, accessible and performance-driven digital assets. If you're passionate about crafting seamless digital experiences and want to shape how millions of customers interact with one of the UK's most iconic sporting and entertainment brands, we'd love to hear from you

About The Jockey Club

The Jockey Club stages thrilling sporting occasions and live events nationwide including The Grand National, The Cheltenham Festival & The Derby. Owning & operating 15 courses, millions of people every year enjoy the special experiences we offer through racing, music, food and entertainment on racedays and beyond.

As the largest commercial group in British racing, we are guided by our mission to act for the long term good of the sport. Every penny we make goes back into racing to promote excellence within Britain’s second biggest spectator sport. Our people are what makes this possible

At The Jockey Club people are at the heart of what we do and drive our success. We are inclusive and actively seek to attract people with unique backgrounds and perspectives. Diverse, collaborative teams are pivotal to our success and support the potential and growth of all our people.

About the role

• Create standout email campaigns and digital assets that bring The Jockey Club's brands to life.
• Design engaging customer experiences across CRM, web and app channels.
• Deliver creative that is visually compelling, accessible, responsive and performance focused.
• Partner with CRM, Marketing and key stakeholders to develop effective campaign creative.
• Apply digital design best practice to maximise engagement across devices and platforms.
• Translate campaign ideas into high-quality digital assets that drive customer action.
• Contribute creative thinking and fresh ideas to campaigns across the business.
• Manage multiple projects and deadlines in a fast-paced creative environment.
• Help evolve digital templates, design systems and standards to drive consistency and efficiency.

About You

• Proven experience in digital, CRM or email design, supported by a strong portfolio of impactful work.
• Expertise in creating engaging email campaigns and digital assets across web and app platforms.
• Advanced skills in Adobe Creative Suite, with experience using Figma, Adobe XD or similar digital design tools.
• A strong understanding of responsive design, email accessibility and cross-device performance.
• Knowledge of CRM platforms and email production best practice, with experience in platforms such as Dotdigital being advantageous.
• Exceptional attention to detail, typography and visual communication skills.
• The ability to manage multiple projects, balance priorities and consistently deliver high-quality work to deadline.
• A collaborative, proactive approach and confidence working with stakeholders across creative, marketing and CRM teams.
• A passion for digital design, emerging technologies and evolving trends, including AI-powered customer experiences.

Knowledge and experience

• 
  Essential: Knowledge of email rendering, compatibility and accessibility across varying devices and email clients. Experience creating digital assets to work on Web or App platforms.
• Desirable: Experience working with digital templating systems, such as Azzuu.; Basic HTML, JavaScript and CSS knowledge; Understanding of HTML email structure and designing for HTML implementation.

What we offer in return

• All colleagues can go along to any of our race day or music events free of charge – along with 3 friends or family with our TeamPass Ticket scheme.
• An award-winning pension scheme provider with a generous employer contribution
• A healthcare cash back plan enabling you to claim money back on health & wellbeing services.
• 25 days annual leave (+ 1 Special Day and usual Bank Holidays)
• Access to a suite of Learning & Development training resources from renowned providers
• Access to Spectrum.Life, our support, guidance, and wellbeing resources, all in one easy-to-access hub.
• A whole host of other benefits including free eyecare vouchers, a ride to work cycle scheme & discounts across varying retailers & services.

If you think you have everything we’re looking for and more, then we’d love to hear from you. Don’t hang around, our closing date for this vacancy is 10th August, but we reserve the right to bring this forward if we have many applications.

This role may be subject to a criminal record check, standard or enhanced DBS check or BHA Suitability Check. By applying you confirm that you are happy for these checks to be carried out.