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    • SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library.
    • This role is hybrid, with time in the office Monday–…
    • A background in credit control.
    • Key responsibilities include monitoring aged debt, producing financial reports, negotiating payment plans, and identifying…
    • Minimum of 5 years’ experience in a senior credit control or management role.
    • Evaluate new and existing customer creditworthiness to set appropriate contractual…
    • Reviewing credit papers, assisting on complex transactions and providing support to team members on urgent transactions.
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    • This is a full-time opportunity, on a permanent basis.
    • We are currently implementing a flexible, hybrid way of working, with a minimum of 8 days per month…
    • Complete periodic assessments of portfolio risk profile, reviewing quarterly management information and reporting any changes required to customer credit…
    • 1st Round – Intro call with Hiring manager.
    • We’re a digital insurance provider with ambitious plans to become the best and biggest in the UK market.
    • Knowledge of UK consumer credit, FCA regulations, and debt purchasing market dynamics desirable.
    • We’re looking for a highly organised, commercially minded and…
    • Coach managers on regulatory expectations, Consumer Duty obligations, and good customer outcomes.
    • Experience within collections, debt resolution, debt purchase,…
    • Conduct credit assessments for new business customers and monitor ongoing credit risk exposure.
    • Carry out all aspects of the credit control process, including…
    • Oversee aged debt and credit control processes.
    • Lead, mentor, and develop a Finance Operations team.
    • Own client fund reconciliations and safeguarding compliance…
    • Resolving credit holds, escalating when necessary (including collection of credit card payments for small customers).
    • Recommend credit holds as appropriate.
  • View similar jobs with this employer
    • You will manage the branch with a high level of autonomy, delivering a premium customer experience while confidently handling high-value transactions.
    • Review and negotiate administrative issues within credit agreements.
    • Oversee the maintenance of the agency system to reflect attributes of each credit agreement…
    • As a Transaction Manager, you’ll be the master of deals, the coach of sales stars, and the go-to guru for all things finance and insurance.

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Job Post Details

OneAdvanced logo

Credit Manager - job post

OneAdvanced
3.1 out of 5 stars
Birmingham

Location

Birmingham

Benefits

Pulled from the full job description

  • Sick pay
  • Bereavement leave
  • Employee assistance programme
  • Paid volunteer time
  • Private medical insurance
  • Work from home
  • Car scheme

Full job description

Join OneAdvanced:
We’re looking for a Senior Credit Lead to join our Finance Operations team. You’ll be someone who thrives in a fast-paced environment and takes real ownership of cash collection, customer relationships, and resolving complex issues end-to-end.
This is a hands on, high impact role where you’ll manage your own portfolio while acting as a senior escalation point and supporting a team of Credit Controllers to stay on track. This is an IC role, it's a 2IC to the Manager and will mentor and coach the time.

This role is hybrid, with time in the office Monday–Wednesday and the flexibility to work from home for the remainder of the week.
What You Will Do:
  • Owning end-to-end collections across your customer portfolio
  • Picking up the phone and proactively engaging customers to resolve payment issues quickly
  • Prioritising aged debt and strategising your approach to maximise cash collection
  • Acting as the go-to escalation point for complex queries and disputes
  • Partnering with Billing, Sales, and Account Management to unblock issues
  • Supporting and guiding Credit Controllers to deliver against targets
  • Maintaining a clean, accurate ledger and resolving anomalies
  • Driving process improvements where possible in a busy, evolving environment
What You Will Have:
Please note, applicants must have the legal right to work in the UK at the time of application.
  • Proven experience in credit control / collections in a complex environment
  • Strong problem solving skills, you don’t just spot issues, you fix them
  • Confidence to pick up the phone and handle challenging conversations
  • Highly organised with the ability to manage multiple priorities
  • A commercial mindset, you understand the balance between cash and customer
  • Experience supporting or mentoring others
  • Comfortable working with systems such as ERPs and tools like NetSuite and ServiceNow
.

#LI-LB1
What We Do For You:
Wellbeing that means something
  • 26 days’ holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year
  • Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave
  • Robust sick pay of up to 13 weeks full pay + 13 weeks half pay
  • 24/7 Employee Assistance Programme for confidential support
  • Private medical insurance for everyone, no medical-history exclusions
Financial benefits that have your back
  • Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures
  • Income protection: up to 75% salary for 5 years if you ever need it
Grow your career with us
  • SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library
  • Access to external training and apprenticeships
Making a Difference
  • MatchIt! Fundraise for a cause close to your heart and OneAdvanced will match part of the funding
  • Pennies from Heaven donate the pennies from your pay check to help make a difference without lifting a finger
Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including:
  • ULEV car scheme with 1,000+ models
  • Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover
Who We Are:
At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society.

We’re much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more.

OneAdvanced is one of the UK’s largest business software and services companies. Based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia.

Our secure, scalable platform, including OneAdvanced AI, our private AI service for UK organisations, powers connectivity and innovation across critical sectors. Alongside our software are our IT services, including hosting, managed services, and application modernisation.

We strive to create an inclusive workplace that drives innovation and collaboration, championing diverse perspectives and ideas. Our Environmental, Social and Governance (ESG) strategy is embedded in everything we do, guiding us to create meaningful impact for our people, our customers and the planet.


Proud to be recognised in the Financial Times’ Best Employers 2026 list for the second-year running, an independent and data led ranking based on employee feedback. Join us and become part of a team that’s powering the world of work and making a real difference.

Join us and become part of a team that’s powering the world of work and making a real difference.

Learn more at www.oneadvanced.com

Work Location: In person

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