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Job Post Details

The Guinness Partnership logo

Anti-Social Behaviour Officer - job post

The Guinness Partnership
3.1 out of 5 stars
Oldham
£39,038 a year - Full-time
You must create an Indeed account before continuing to the company website to apply

Job details

Pay

  • £39,038 a year

Job type

  • Full-time

Location

Oldham

Full job description

Job Description

The Guinness Partnership is looking for an Anti-Social Behaviour Officer to join our Safe Neighbourhoods and Support Service team based in Oldham on a full-time, permanent basis.

About the role
You will manage and investigate complex Anti-Social Behaviour (ASB), legal and fraud cases by triaging and reviewing incidents while delivering excellent customer service to our residents in line with Guinness standards.

This will involve early intervention remedies as well as taking legal action, determining tenancy breaches, investigating and acting against any tenancy fraud.

You will need to build strong relationships with internal teams and external agencies to ensure effective case coordination and handovers, while contributing to continuous improvement and service development initiatives.

You will also be able to demonstrate these essential skills:

  • Excellent customer service delivery, demonstrating effective communication and interpersonal skills.
  • Highly self-motivated with the ability to plan and work effectively without high levels of supervision.
  • Strong investigation skills and good understanding of case management.
  • Experience of working in a climate of legislative and organisational change.
  • Proven problem-solving and decision-making skills.
  • Resilient and able to deal with challenging situations and deliver sustainable outcomes.
  • Good attention to detail.
  • Excellent oral and written communications.
  • Good knowledge of Microsoft Office.


Desirable

  • Proven experience of building relationships with external agencies.
  • Experience of working in the housing or property sector.
  • Strong knowledge of regulatory legislation for social housing.


Essential Qualifications

  • Educated to Level 2 (C+ or 9-4 GCSE or equivalent) or higher.

We will be holding face to face interviews for this role at our Oldham office on 10th and 11th August 2026.

To apply, please submit your CV and a covering letter demonstrating how you meet the essential criteria.

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About Us

The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.
The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

  • Job Identification 14030
  • Job Category Housing and Customer Services
  • Posting Date 07/21/2026, 09:59 AM
  • Apply Before 08/03/2026, 11:00 AM
  • Locations OL9 7LH
  • Assignment Category Full-Time
  • Salary £39,038 per annum
  • Recruitment Advisor Chelsey Lindsay 01392 686387 chelsey.lindsay@guinness.org.uk
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