Critical Project Resourcing jobs in Arborfield

• Own and manage the onboarding plan for each customer: scope, milestones, deliverables, resourcing, dependencies, and acceptance criteria.
• Lead customer kick-off meetings and governance activities (such as weekly status calls, steering updates where required), ensuring decisions, actions and risks are documented and followed through.
• Manage end-to-end delivery across a range of multiple customer types and complexity levels, from SMB to enterprise customers, adapting delivery approaches while maintaining a consistent delivery framework.
• Coordinate delivery across cross-functional teams, including Engineering, Operations, Finance, Sales and Support, to meet agreed customer timelines, proactively addressing blockers and escalating where appropriate
• Manage RAID (Risks, Assumptions, Issues, Dependencies) activities, ensuring mitigation plans and ownership are clearly defined and addressing change requests for impact on scope, timelines and commercial outcomes.
• Coordinate customer readiness activities including data capture, configuration, integrations, user access, training, and go-live communications.
• Support commercial objectives by aligning delivery milestones with billing triggers, invoicing readiness, and contractual commitments in partnership with Sales and the Finance teams.
• Lead go-live and transition activities, ensuring a smooth handover into business-as-usual support, including documentation, support processes, and customer contacts.
• Maintain accurate and up-to-date project documentation and reporting, including plans, logs, meeting notes, and status updates within agreed tools and systems.
• Identify trends and opportunities for improvement within onboarding and implementation processes, contributing to continuous improvement initiatives and best-practice delivery frameworks.

Customer Experience KPIs

• Deliver onboarding milestones and agreed go-live dates on time, ensuring a smooth and consistent customer experience.
• Support time-to-value and time-to-revenue objectives by progressing customers efficiently from contract signature through to billing-ready live service).
• Maintain high go-live success rates while reducing post-go-live incidents linked to onboarding or implementation gaps.
• Deliver a positive onboarding experience through clear communication, collaboration and high levels of customer satisfaction.
• Maintain accurate onboarding pipeline forecasting and ensure delivery risks, dependencies and potential delays are identified and escalated in a timely manner.

Skills and Attributes

• Excellent project delivery capability with a structured approach to planning, governance, and project control, including experience working with PRINCE2-style documentation and stage management practices.
• Commercially aware, with an understanding of how delivery milestones support revenue recognition, invoicing and customer retention.
• Excellent stakeholder management skills, with the ability to build positive relationships, influence outcomes and collaborate effectively across internal teams and customer organisations.
• Clear and professional communicator, both written and verbal, confident presenting project updates, risks, and decisions to stakeholders at all levels.
• Highly organised, with the ability to manage multiple projects simultaneously and prioritise effectively within fast-paced environments and tight deadlines.
• Practical and proactive problem-solver, able to identify potential issues early and work collaboratively to remove blockers and maintain delivery momentum.
• Customer focused approach, balancing excellent service with clear management of project scope, timelines and expectations.

• Proven experience delivering customer onboarding and implementation project within fast-paced, deadline-driven environments.
• Demonstrated ability to manage customers projects and workstreams simultaneously, including coordinating complex dependencies and competing priorities.
• Well-developed governance and project coordination skills: including project planning, RAID management, action tracking, status reporting and stakeholder communication.
• Ability to translate customer requirements into clear deliverables and collaborate effectively with internal delivery teams to support successful delivery through to go-live.
• Confident managing change control and scope while balancing customer needs, delivery timelines and commercial objectives.
• Professional and customer-focused approach, with the ability to build trust, manage expectations, and resolve issues effectively and respectfully.
• High attention to detail, with a consistent and organised approach to documentation, reporting and process management.

Other qualifications considered a plus:

• PRINCE2 Foundation/Practitioner certification (preferred) or equivalent project management qualification.
• Experience onboarding customers to SaaS, platform, or technology products (including integrations/APIs and data migration where applicable).
• Experience in regulated, compliance-driven, or operationally critical environments.
• Comfortable using tools such as Jira/Confluence, Azure DevOps, Salesforce, Monday.com, Smartsheet, MS Project, or similar.
• Experience supporting revenue forecasting, billing readiness, or commercial milestone tracking.