Crm jobs in London

Location: Hybrid – Remote with travel across London & surrounding regions

Contract: Full-time, Permanent – Monday to Friday, 9:00am–5:00pm (occasional flexibility required)

Salary: Competitive + Performance-linked Commission/Bonus

The Role

We’re looking for a commercially minded Client Relationship Manager who enjoys building long-term client partnerships. This is a senior, high-autonomy role combining account growth, relationship leadership, and consultative sales across the health and social care sector. If you’re equally comfortable developing trusted client relationships and opening new doors — this role is built for you.

This is a senior, client-facing commercial role with a balanced focus on:

• Growing and developing existing client accounts
• Generating new business within the health & social care space
• Leading client relationships at decision-maker level
• Identifying expansion, cross-sell, and partnership opportunities
• Acting as a trusted advisor rather than a transactional seller

You’ll manage your own pipeline, your own accounts, and your own approach — with support, but not micromanagement.

Key Responsibilities

• Own and grow a portfolio of existing client accounts
• Build senior stakeholder relationships across client organisations
• Identify and convert new business opportunities, leading commercial conversations and proposals
• Spot growth, cross-sell, and expansion opportunities within current clients
• Represent SECCTA as a credible and trusted sector partner at client meetings, networking events, and industry forums
• Work consultatively — understanding client needs before proposing solutions
• Maintain accurate client records and produce regular reports on account performance, pipeline activity, and engagement metrics
• Manage your own pipeline independently, with high autonomy and accountability

Who This Role Suits

This role is ideal for someone who:

• Has proven customer relationship or account management experience, ideally within health & social care, education, or a training environment
• Is equally comfortable with new business development as with growing existing accounts
• Has experience managing or leading employees or teams
• Works well independently and thrives in a high-autonomy environment
• Understands and can navigate complex stakeholder environments
• Values long-term partnerships over quick wins
• Has experience using CRM software and packages
• Holds a full UK Driving Licence (required)

If you don’t meet every requirement but think you’d be a great fit — we encourage you to apply.

What We Offer

• Competitive salary, dependent on experience
• Performance-linked commission and bonus scheme
• An established client base plus new market opportunity from day one
• Senior, trusted position within the commercial team
• High autonomy and flexible working style — supported, not micromanaged
• Home-based with travel expenses paid
• Laptop & mobile phone provided
• 33 days annual leave including bank holidays
• Christmas and New Year shutdown period
• Pension scheme after a successful probationary period
• Healthcare options after a successful probationary period

Job Types: Full-time, Permanent

Pay: £40,000.00-£50,000.00 per year

Licence/Certification:

• UK Drivers Licence (required)

Work Location: On the road