Crowd Manager jobs

About us

First Response Group (FRG) is a total security, risk, and facilities management solutions company. We are leading the way with new technologies and training and development to deliver a first-class service to our clients.

What makes us different is our people. Our mission is to motivate, support, and develop our employees by creating a culture of 'inclusion and happiness'. It is vitally important to us that everyone feels part of the team, contributes positively to company development, and shares in our successes.

We are an SIA approved contractor, an ACS Pacesetter, and hold four NSI Gold accreditations.

About the Role

First Response Group is currently recruiting Spectator Safety Stewards to support a wide range of high-profile events. From sporting fixtures and concerts in stadiums and arenas, to festivals and corporate events, we deliver professional, reliable crowd safety services across Watford and surrounding locations.

As a Spectator Safety Staff member, you will play a key role in creating a safe, welcoming, and enjoyable environment for event attendees, performers, staff, and stakeholders. You will be the public face of First Response Group on site, helping events run smoothly while upholding the highest standards of safety and service.

If you take pride in professionalism, teamwork, and delivering excellent customer service, we would love to hear from you.

First Response Group is not just a workplace. It is a vibrant community where passion fuels our excellence, integrity guides our conduct, empowerment shapes our successes, and a sense of community binds us together.

First Response Group is committed to encouraging equality, diversity and inclusion across our workforce and eliminating unlawful discrimination. We are a Living Wage Foundation Recognised Service Provider, accredited to the Inclusive Employers Standard, a Disability Confident Committed employer and a signatory of the Armed Forces Covenant.

Job Opportunity

• Ensure the safety, security, and wellbeing of spectators, staff, and performers
• Manage crowd movement and behaviour in accordance with event plans, venue policies, and licensing requirements
• Maintain order by enforcing event and ground regulations in a calm, confident, and professional manner
• Act promptly and appropriately in response to incidents, emergencies, or potential risks, escalating where necessary
• Provide a strong customer focused service, offering clear information, assistance, and reassurance to attendees
• Monitor entry, exit, and circulation areas to prevent overcrowding and ensure safe access and egress
• Work closely with supervisors, control rooms, emergency services, and fellow team members to ensure seamless event operations
• Maintain a highly visible stewarding presence to deter unsafe behaviour and promote a safe environment
• Accurately complete incident, accident, and occurrence reports in line with company and event requirements
• Always Represent First Response Group professionally, upholding our reputation for high standards and excellence

Essential Skills

Essential:

• Smart, professional appearance
• Strong communication skills
• A customer focused approach
• Ability to work effectively as part of a team
• Reliable, committed, and punctual
• Confident completing incident and accident reports

Desirable (but not essential):

• NVQ Level 2 Spectator Safety

DEI Statement

What makes us different is our people. Our mission is to motivate, support, and develop our employees by creating a culture of 'inclusion and happiness'. It is vitally important to us that everyone feels part of the team, contributes positively to company development, and shares in our successes.