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    • Provide support to our guests while they're enjoying their dream cruise.
    • From smooth sailing to navigating any bumps in the journey, you'll be the hero who…
    • Practices good people management, maintaining proper conduct within the Engine department and other departments around the ship.
    • Bath tubs/showers/wash basins.
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    • V.Group provides a full range of ship management and marine support services to ship owners and operators around the globe, as well as the ability to blend…
    • Practices good people management, maintaining proper conduct within the Deck department and other departments around the ship.
    • Valid CoC A-II/1.
    • Deck and Engine Officers with luxury cruise, passenger vessel, yacht, or high-end hospitality maritime experience are warmly invited to apply and become part of…
    • Technical leadership, team management or senior project ownership.
    • Leading API integrations with cruise operators, hotels, flights, transfers and payment…
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    • Fast Food management: 1 year (required).
    • An opportunity to earn an extra £50-£500 each time you successfully recommend a friend – unlimited!
    • Practices good people management, maintaining proper conduct within the Engine department and other departments around the ship.
    • Consistent job experience as ship refrigerator fitter with screw and centrifugal compressors.
    • Practices good people management, maintaining proper conduct…
    • Practices good people management, maintaining proper conduct within the Engine department and other departments around the ship.
    • Valid ASE A-III/5.
    • Practices good people management, maintaining proper conduct within the Engine department and other departments around the ship.
    • Practices good people management, maintaining proper conduct within the Engine department and other departments around the ship.
    • Practices good people management, maintaining proper conduct within the Engine department and other departments around the ship.
    • Bath tubs/showers/wash basins.
    • V.Group provides a full range of ship management and marine support services to ship owners and operators around the globe, as well as the ability to blend…

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Job Post Details

Administration Assistant - job post

Cruise Nation
2.3 out of 5 stars
Castle Court, Swansea SA7 9LA
Permanent, Full-time
Responded to 75% or more applications in the past 30 days, typically within 1 day.

Job details

Job type

  • Permanent
  • Full-time

Location

Castle Court, Swansea SA7 9LA

Benefits

Pulled from the full job description

  • Employee discount
  • Company pension
  • Private medical insurance
  • Health & wellbeing programme
  • Work from home
  • Company events

Full job description

Ahoy! Join Our Crew as a Customer Support Superstar

Are you ready to embark on an exciting new adventure? We're on the lookout for passionate, dynamic individuals with a flair for delivering top-notch customer service! If you’re a self-starter with a can-do attitude, and you know how to handle customer queries with confidence and empathy, we want YOU to join our crew!

Your Mission:

As a key member of our team, you’ll be the go-to person for all pre-travel and in-resort customer enquiries. From smooth sailing to navigating any bumps in the journey, you'll be the hero who ensures our customers have the cruise of a lifetime!

What You'll Do:

  • Deliver exceptional service through every channel – phone, email, or chat!
  • Take full ownership of customer queries and make sure every issue is resolved with a smile.
  • Confidently handle pre-travel customer complaints and keep the journey stress-free.
  • Provide support to our guests while they're enjoying their dream cruise.
  • Suggest and sell additional products to enhance the holiday experience.
  • Work closely with other departments to ensure all customer needs are met.
  • Ensure all customer files are shipshape, with every bit of documentation in order.
  • Demonstrate accurate and prompt written and verbal communication with clients and colleagues.
  • Ensure company KPIs are met and exceeded!

What You Bring to the Table:

  • At least 2 years of experience working with a travel agent or tour operator in a sales or customer service role (Sorry, this is a must!).
  • Precision and accuracy are your middle names.
  • Ability to handle pressure and diplomatically navigate difficult situations.
  • Excellent organisational skills, able to prioritise and meet tight deadlines.
  • A true professional and team player with a collaborative approach.
  • A great listener who can troubleshoot like a pro.
  • Comfortable navigating computers and software system

Why Sail with Us?

  • Join a team that’s all about creating unforgettable experiences for our customers.
  • Work in a fun, upbeat environment with like-minded individuals.
  • We believe in developing our crew – the sky (or the sea!) is the limit.

If you’re ready to set sail on a new career adventure and you’ve got the experience we’re looking for, drop anchor and apply today!

Job Types: Full-time, Permanent

Benefits:

  • Company events
  • Company pension
  • Employee discount
  • Health & wellbeing programme
  • Private medical insurance
  • Work from home

Work Location: In person

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