Customer Complaints Officer jobs

Location: Hybrid - Oaks Court, Borehamwood

Salary: London - £31,038 - £39,695 per annum

National - £28,673 - £36,585 per annum

Hours: 36 hours per week

Contract Type: Secondment until October 2027

Do you have experience of working in a customer service environment, tackling complex issues?

We’re looking for a Service Charge Officer to join our excellent team responding to service charge enquiries and complaints by investigating issues raised by customers.

Working with teams across the business collating necessary documents and explanations you’ll respond to customers, in line with relevant Clarion Policies and terms of tenancy or lease agreements.

Clarion Housing provide a range of services to residents as part of their tenancy or lease agreements; you’ll play a key part in ensuring that costs of services provide value for money, are accounted for in a transparent manner and recovery of costs maximised.

With your ability to identify key components of a query/complaint and the desired outcomes for customers, you’ll carry out any adjustment to service charges following investigations and provide feedback to teams to ensure errors of miscoding do not re-occur. You’ll also respond to internal teams' enquiries regarding all aspects of service charges and keep our CRM system updated with activity and correspondence at all times.

Substantial experience of using Excel and excellent numerical skills are essential, as is the ability to communicate complex subjects in a clear and concise way using a range of media.

If this sounds like an opportunity for you then please review the full role profile before applying - Service Charge Officer

Salaries are just the starting point. Here at Clarion, we’re dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more here

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Closing Date: Tuesday 27th October 2026 at midnight.

Act now – apply today! This vacancy may close early without notice.

This is a hybrid role with a base location at our offices in Borehamwood. Candidates will be expected to work from the office for monthly team meetings and when required. You’ll be required to attend the office in person for an initial training period.

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You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.