Skip to main content
Post your CV and find your next job on Indeed!

Customer Education Campaign Manager jobs

Sort by: -
    • Data driven and analytically minded – with a deep understanding of customer behaviour, segmentation and trigger-based loyalty campaigns.
    • Experience as a product manager or owner.
    • You will develop studies that drive process efficiency, customer experience, and innovative technology.
    • Lead, coach, and develop two managers, fostering a culture of excellence and commercial relevance.
    • Partner with the UK Life Sciences and Healthcare Industry…
    • Refine and implement AXA UK’s customer growth strategy, delivering measurable customer value and aligning with broader group objectives.
    • Refine and implement AXA UK’s customer growth strategy, delivering measurable customer value and aligning with broader group objectives.
    • Experience designing and evolving customer experience frameworks and service processes to deliver measurable improvements in client satisfaction.
    • Working cross-functionally to embed CRM and loyalty into the wider customer and brand experience.
    • Building the foundations for a more data-led, insight-driven…
    • Enhance engagement for B2B customers and consumers.
    • Manage Trustpilot reviews and overall customer sentiment.
    • Lead integrated marketing campaigns across social,…
    • Produce and present member reports — working with developers for accurate data and campaign teams for performance context Support the implementation of the…
    • Planning and coordinating projects, campaigns and communications..
    • *Monitoring campaign performance, identifying improvements and presenting Reports to…
    • We are looking for a Product Proposition Manager to join our Retail Banking team focusing on personal customers.
    • Partner with the Design Solutions, Customer Success and Marketing teams to develop targeted campaigns that specifically address the needs of the fixed-…
  • View similar jobs with this employer
    • Provide first-line support across business operations, education delivery, marketing initiatives, and internal systems.
    • Marketing and social media experience.
  • View similar jobs with this employer
    • Provide first-line support across business operations, education delivery, marketing initiatives, and internal systems.
    • Marketing and social media experience.
    • This Head of Retention and Subscription role goes beyond campaigns, focusing on growth, profitability and customer loyalty.

Job Post Details

Customer Loyalty Manager - job post

Card Factory
3.2 out of 5 stars
Wakefield WF2 0XG•Hybrid work
£46,000 - £50,000 a year - Fixed term contract
You must create an Indeed account before continuing to the company website to apply

Job details

Pay

  • £46,000 - £50,000 a year

Job type

  • Fixed term contract

Location

Wakefield WF2 0XG•Hybrid work

Full job description

Job Introduction

Cardfactory-Customer Loyalty Manager-Wakefield-£46,000-50,000

At cardfactory, we’re passionate about helping customers celebrate life’s big moments (and the little ones too!) without breaking the bank. The more we inspire people to celebrate, the more they come back to us – which is why we want to show our customers how much they mean to us. This customer‑first mind-set is at the heart of this brand‑new role.

As our new Customer Loyalty Manager, you’ll be the mastermind behind our loyalty programme – creating it, launching it, growing it, and ultimately turning happy shoppers into cardfactory superfans for life.

This role is available on a 12 month fixed term contract basis.

Please note, this is a hybrid role with 2 days per week in our Wakefield.


What you’ll do

You’ll take full ownership of the cardfactory loyalty proposition, ensuring it stays relevant to our customers and true to the brand, while driving long‑term customer value growth. This includes shaping the loyalty strategy and translating it into impactful initiatives, as well as leading the development, pilot and launch of the loyalty programme.

You’ll head up all customer‑focused workstreams – from identity and campaigns to the overall marketing approach – while acting as the loyalty expert for cross‑functional teams covering technology, reporting and retail processes. Alongside this, you’ll work closely with Store Marketing and key stakeholders to drive customer recruitment, manage the day‑to‑day operation of the programme, and deliver engaging CRM communications that keep customers coming back. Insight and performance will be at the core of your approach, with clear measurement, reporting and sharing of learnings to continually optimise the programme.


What you’ll bring

  • Proven experience in designing and operating loyalty programmes in a retail environment
  • Strong strategic thinker and ability to solve complex customer problems in a structured way
  • Data driven and analytically minded – with a deep understanding of customer behaviour, segmentation and trigger-based loyalty campaigns
  • Strong understanding of CRM platforms, Analytics tools and Loyalty Management solutions
  • Fluent in using customer insight and data to identify loyalty opportunities and develop loyalty initiatives
  • Strong communicator and ability to influence and collaborate with digital, commercial, marketing, finance and retail teams
  • Some people leadership and team management experience
  • Budget management experience and familiarity of margin management in the context of loyalty

#priorityindeednr

Let Employers Find YouUpload Your Resume