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    • Has proven customer relationship or account management experience, ideally within health & social care, education, or a training environment.
    • The Head of Customer Care is responsible for leading and transforming the customer care function into a high-performing, customer-centric, and data-driven…
    • Delivering a truly relationship centred and experience driven care sales journey.
    • Exceptional customer service skills and adept relationship-building will…
  • View similar jobs with this employer
    • Lead on conducting professional show-rounds of the care home with prospective residents and their families.
    • Customer-Focused: You have a passion for helping…
    • You will need real experience in client care, customer experience, relationship management, operations, or a similar people-focused role.
    • This is a hybrid role.
  • View similar jobs with this employer
    • A career in care means you can make a difference and help our residents to live independently in their own homes.
    • Do you really care about people?
    • Foster positive relationships with customers’ families, providing updates on wellbeing and care progress.
    • Proven experience in home care environments.
    • You will have leadership skills to guide a team of client managers and care professionals and be passionate about customer services to deliver an outstanding…
    • Establishing good relationships with customers and their families.
    • Effectively coordinating the emergency on call service to provide support to our customers…
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    • You will be required to enter customer’s homes, collect personal information and liaise with them regularly throughout the programme of works.
    • Proud to be not-for-profit, at Sanctuary Care we provide high quality care homes where people are looked after with the utmost dignity and respect.
  • View similar jobs with this employer
    • Proven experience in a leadership role within a nursing home or similar care setting.
    • Oversee the daily operations of the home, ensuring the highest standards…
    • Promote the highest standards of care and service with a focus on person-centred care, and positive outcomes.
    • You will have leadership skills to guide a team of…
    • Strong relationship building – care customers, families and health professionals.
    • Care home: 4 years (required).
    • In addition, the purpose of the role is to:
    •  Team members in the care home.
    • Occupancy and establish the care home within the local community.
    •  Understanding of relevant legislation and regulations…

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Job Post Details

Client Relationship Manager - job post

SECCTA Limited
London•Hybrid work
£40,000 - £50,000 a year - Permanent, Full-time
Responded to 75% or more applications in the past 30 days, typically within 1 day.

Job details

Pay

  • £40,000 - £50,000 a year

Job type

  • Permanent
  • Full-time

Shift and schedule

  • Monday to Friday

Location

London•Hybrid work

Benefits

Pulled from the full job description

  • Annual leave
  • Company pension

Full job description

Location: Hybrid – Remote with travel across London & surrounding regions

Contract: Full-time, Permanent – Monday to Friday, 9:00am–5:00pm (occasional flexibility required)

Salary: Competitive + Performance-linked Commission/Bonus

The Role

We’re looking for a commercially minded Client Relationship Manager who enjoys building long-term client partnerships. This is a senior, high-autonomy role combining account growth, relationship leadership, and consultative sales across the health and social care sector. If you’re equally comfortable developing trusted client relationships and opening new doors — this role is built for you.

This is a senior, client-facing commercial role with a balanced focus on:

  • Growing and developing existing client accounts
  • Generating new business within the health & social care space
  • Leading client relationships at decision-maker level
  • Identifying expansion, cross-sell, and partnership opportunities
  • Acting as a trusted advisor rather than a transactional seller

You’ll manage your own pipeline, your own accounts, and your own approach — with support, but not micromanagement.

Key Responsibilities

  • Own and grow a portfolio of existing client accounts
  • Build senior stakeholder relationships across client organisations
  • Identify and convert new business opportunities, leading commercial conversations and proposals
  • Spot growth, cross-sell, and expansion opportunities within current clients
  • Represent SECCTA as a credible and trusted sector partner at client meetings, networking events, and industry forums
  • Work consultatively — understanding client needs before proposing solutions
  • Maintain accurate client records and produce regular reports on account performance, pipeline activity, and engagement metrics
  • Manage your own pipeline independently, with high autonomy and accountability

Who This Role Suits

This role is ideal for someone who:

  • Has proven customer relationship or account management experience, ideally within health & social care, education, or a training environment
  • Is equally comfortable with new business development as with growing existing accounts
  • Has experience managing or leading employees or teams
  • Works well independently and thrives in a high-autonomy environment
  • Understands and can navigate complex stakeholder environments
  • Values long-term partnerships over quick wins
  • Has experience using CRM software and packages
  • Holds a full UK Driving Licence (required)

If you don’t meet every requirement but think you’d be a great fit — we encourage you to apply.

What We Offer

  • Competitive salary, dependent on experience
  • Performance-linked commission and bonus scheme
  • An established client base plus new market opportunity from day one
  • Senior, trusted position within the commercial team
  • High autonomy and flexible working style — supported, not micromanaged
  • Home-based with travel expenses paid
  • Laptop & mobile phone provided
  • 33 days annual leave including bank holidays
  • Christmas and New Year shutdown period
  • Pension scheme after a successful probationary period
  • Healthcare options after a successful probationary period

Job Types: Full-time, Permanent

Pay: £40,000.00-£50,000.00 per year

Licence/Certification:

  • UK Drivers Licence (required)

Work Location: On the road

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