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    • Managing Our Inbound Customer Service Via Telephone.*.
    • Providing A High Standard Of Customer Service To Our Customers.
    • Job Types: Full-time, Permanent.
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    • Support aftersales services, including maintenance scheduling and service updates.
    • Previous experience in customer service, preferably in automotive, logistics,…
    • Maintain and update our CRM system throughout all stages of the service process, ensuring accurate record-keeping and closure of service calls upon completion…
    • Reporting into a Customer Service Manager, the CSA role delivers the best possible service across multiple channels (calls, emails, and WhatsApp) and for…
    • Reporting into a Customer Service Manager, the CSA role delivers the best possible service across multiple channels (calls, emails, and WhatsApp) and for…
    • Reporting into a Customer Service Manager, the CSA role delivers the best possible service across multiple channels (calls, emails, and WhatsApp) and for…
  • View similar jobs with this employer
    • To provide exceptional customer service while resolving more complex customer needs/requests.
    • Execution of customer service requirements to resolve more complex…
    • Use customer feedback and insight to help improve services and the customer journey.
    • Experience in a customer service or contact centre environment.
    • Meet and great customer on arrival and providing them with a smooth service from drop off through to collection.
    • Full UK Driving license (required).
    • Previous experience in delivering excellent customer service, with a commitment to providing quality customer service.
    • Build strong relationships with customers to encourage repeat business and maintain high levels of customer satisfaction.
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    • Act as the first point of contact for customer service enquiries within the assigned territory.
    • Previous experience working in a fast-paced customer service,…
    • Providing exceptional customer service, including establishing customers onward travel arrangements, updating customers whilst their vehicle is in the workshop,…
    • Delivering excellent customer service from start to finish.
    • Advising customers on services, repairs, and maintenance.
    • Competitive salary based on experience.
    • Someone who thrives in a fast-paced customer facing environment and can always provide service with a smile!
    • Customer service: 1 year (preferred).

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Job Post Details

HCLTech logo

Inbound Customer Service Advisor - job post

HCLTech
3.7 out of 5 stars
Belfast
£13.25 an hour - Permanent, Full-time

Job details

Pay

  • £13.25 an hour

Job type

  • Permanent
  • Full-time

Location

Belfast

Benefits

Pulled from the full job description

  • Company pension
  • Private medical insurance
  • Casual dress

Full job description

Location: Office Based Belfast City Centre

Your Responsibilities:

Managing Our Inbound Customer Service Via Telephone.

  • Providing A High Standard Of Customer Service To Our Customers.
  • Dealing With First Time Customer Query Resolution When Possible, Dealing with Correct Escalation Procedures.
  • Using And Implementing Feedback Given From Coaching And Monitoring Sessions.
  • Maintaining High Standard Data Security And GDPR Regulations.
  • Following Your Assigned Daily Schedules and Tasks.
  • Managing Complaints

What Are We Looking For?

  • Somebody With A Passion For Good Customer Service
  • Excellent Written And Verbal Communication Skills.
  • Punctual And Conscient.
  • Good Attention To Detail.

Hours:

  • 35 Hours per week
  • Monday - Saturday - Fully Flexible.

Salary:

  • £13.25 per hour
  • Paid fortnightly

Requirements:

  • At Least 6 Months Customer Service Or Contact Centre Experience
  • Full Time Availability
  • ID & Right To Work Required (Passport Or Birth Certificate)
  • Immediate Start
  • Basic Access NI check / Credit check is required once successful.

criteria and would like to be part of our team then we would love to hear from you.

Please note: HCL reserve the right to use desirable or enhanced selection criteria to aid shortlisting in the event of high volumes of applications. HCL is an equal opportunities employer and welcomes applications from all sections of the community. Applications are welcome from those that meet the criteria irrespective of religion, political opinion, age, sexual orientation, disability, race, marital status, gender, or caring responsibilities

HCL_BSERV

Job Types: Full-time, Permanent

Pay: £13.25 per hour

Benefits:

  • Casual dress
  • Company pension
  • Private medical insurance

Work authorisation:

  • United Kingdom (required)

Work Location: In person

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