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Job Post Details

Customer Service Advisor/Administrator - job post

Roseland Furniture Ltd
Truro TR1 2XR
From £24,800 a year - Full-time, Fixed term contract

Job details

Pay

  • From £24,800 a year

Job type

  • Fixed term contract
  • Full-time

Location

Truro TR1 2XR

Benefits

Pulled from the full job description

  • Annual leave
  • Employee discount
  • Free parking
  • Store discount
  • Company pension
  • Private medical insurance
  • Casual dress

Full job description

Who we are

Roseland is a fast growing UK furniture/homeware retailer established in Truro, Cornwall. Operating mainly online we sell through our own website and marketplace channels.

Job Description

****** This role is a fixed term, 12 month contract to cover maternity leave.********

We are looking for an additional team member to join our Front-Line Customer Service team, to cover maternity leave. As an e-commerce retailer our customers are at the core of all that we do; you'll be responsible for handling all types customer enquiries received and providing a successful resolution for our customers. A passion for helping others and problem solving are must haves.

Responsibilities Include

  • Delivery of top class customer service to our all of our valued customers
  • Answering incoming calls & responding to customer messages via online platforms/Web-chat/social media etc.
  • Handling customer complaints and working with internal & external partners to resolve any issues
  • Providing occasional sales support/holiday cover to both our Truro Store & Truro Clearance Outlet

Essential Experience

  • Communication skills – both written and verbal
  • Excellent spelling & grammar
  • Problem solving - a desire to find a solution
  • Confident with IT, with the ability to learn new systems
  • Ability to work on own initiative
  • Can do attitude & a team player

Desirable Experience

  • Previous e-commerce experience
  • Previous Customer Service experience
  • Knowledge of the Furniture & Homewares industry

Benefits

  • 28 days annual leave incl. national holidays
  • Workplace pension
  • Employee discount
  • Free tea, coffee, fresh fruit, pastries & pasties
  • Free Parking
  • Company Events
  • PMI & PDI
  • Cycle 2 Work Scheme
  • Long Service Awards
  • Birthday - Extra day Annual Leave
  • Wellness Fund Payment

Pay: From £24,800.00 per year

Benefits:

  • Casual dress
  • Company events
  • Company pension
  • Cycle to work scheme
  • Employee discount
  • Free parking
  • Health & wellbeing programme
  • On-site parking
  • Private medical insurance
  • Store discount

Ability to commute/relocate:

  • Truro TR1 2XR: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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