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Customer Service Advisor jobs in Binfield Heath

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    • With a key element of the position focused around telephone call handling, previous experience in telephone communications, as well as skills in IT literacy are…
    • Answer inbound customer calls promptly and professionally.
    • Strong customer service focus with a positive, can-do attitude.
    • Job Type:* Full-Time | Office-Based.
    • Strong customer service skills with a focus on delivering an excellent customer experience.
    • Collaborate with team members to improve customer service processes…
    • Aim to meet QA guidelines and take on feedback to continue providing excellent customer service for both our customers and clients.
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    • Excellent customer service and communication skills.
    • Acting as the main point of contact for customers throughout the service and repair process.
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    • An ability to provide tailored customer service and upselling to a wide range of customers.
    • Arranging and booking your customers vehicle servicing appointments…
    • Answer incoming telephone calls promptly, aiming to respond within three rings wherever possible.
    • Proactively contact customers from warm our database to secure…
    • Service advisor: 2 years (required).
    • Greet customers warmly and assess their service needs.
    • This role requires a blend of excellent customer service skills,…
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    • This role is to act as the liaison between our customers and service technicians and be the face of the business when customers come in for service and repair.
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    • This role is to act as the liaison between our customers and service technicians and be the face of the business when customers come in for service and repair.
    • Adapt to a variety of shifts and including some weekends to ensure we provide an exceptional service.
    • We offer a competitive starting salary plus incredible…
    • This role is to act as the liaison between our customers and service technicians and be the face of the business when customers come in for service and repair.
    • Handling inbound and outbound customer calls.
    • You’ll be part of our small, friendly Planning team, responsible for booking and scheduling all customer…
    • Motor trade, customer advisor: 2 years (required).
    • Customer Experience: Meet and greet customers in a friendly, professional manner.
    • Have excellent customer service and interpersonal skills.
    • Managing service reminders and customer follow-up communications.

Job Post Details

Service Advisor - job post

Yeomans
3.2 out of 5 stars
1 Edison Road, Basingstoke RG21 6YH
£30,000 - £38,000 a year - Full-time

Job details

Pay

  • £30,000 - £38,000 a year

Job type

  • Full-time

Location

1 Edison Road, Basingstoke RG21 6YH

Benefits

Pulled from the full job description

  • Referral programme
  • Annual leave
  • Employee discount
  • Employee assistance programme
  • Company pension
  • Health & wellbeing programme
  • Discounted gym membership

Full job description

SERVICE ADVISOR - YEOMANS NISSAN BASINGSTOKE

We are currently looking for a highly motivated Service Advisor to join our growing team at Yeomans Nissan Basingstoke.

At Yeomans, we take great pride in our excellent customer service, working hard to ensure our customers are extremely satisfied with their experience. We always aim to meet or exceed our customers expectations by understanding exactly what they need and suggesting the most appropriate solution. If you enjoy engaging with customers in a helpful, friendly and positive manner, and have previous experience in a similar role, this could be the perfect position for you!

This customer focused role requires exceptional communication skills with the ability to follow procedures and instructions in a busy working environment. With a key element of the position focused around telephone call handling, previous experience in telephone communications, as well as skills in IT literacy are essential.

Key responsibilities Include:

Making and receiving calls, to and from our customers whose vehicles require maintenance attention

Converting these contacts into workshop bookings

Appropriately up selling related products and service as applicable

Good interpersonal skills are key to your success in the role, as is your ability to work from your own initiative.

Benefits:

  • Competitive remuneration packages
  • 25 days annual leave and 8 bank / public holidays
  • Company Car for business and private use (specific roles only)
  • Life assurance benefit, includes access to a wellbeing and lifestyle app and free, confidential counselling sessions
  • Comprehensive training programmes
  • Recruitment referral scheme
  • Employee assistance programme via BEN
  • Discount on vehicles, servicing, and parts for immediate family
  • Gym Discounts
  • Recognition initiatives

If this sounds like the position for you, apply for this exciting opportunity by sending your CV and cover letter to doug.calver@yeomans.co.uk

Job Type: Full-time

Pay: £30,000.00-£38,000.00 per year

Benefits:

  • Company pension
  • Employee discount
  • Health & wellbeing programme

Experience:

  • motortrade: 1 year (preferred)

Work Location: In person

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