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Customer Service Advisor jobs in Chorley

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    • You’ll use your product knowledge to resolve queries, guide customers through troubleshooting, and when needed, arrange engineer visits to ensure quick,…
    • Handle inbound and outbound telephone calls professionally.
    • Deliver exceptional customer service and build strong client relationships.
    • Providing excellent customer service and answering customer questions.
    • Building rapport and creating positive customer experiences.
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    • * Birthday off after 3 years service.
    • Opportunity to build long-lasting customer relationships.
    • Accurately log service and repair details using our DMS.
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    • Act as the first point of contact for customer service enquiries within the assigned territory.
    • Previous experience working in a fast-paced customer service,…
    • Customer service: 2 years (required).
    • Collaborate with internal teams to solve customer problems.
    • Your proactive approach, drive, resilience and focus on…
    • Previous customer service experience preferred.
    • Have previous customer service experience (desired).
    • Support customers via phone and email, providing pricing,…
    • The team you'll be part of receives inbound calls and emails whilst also having to make outbound calls or responding to emails when needing to follow up and…
    • This position involves resolving customer issues, providing information, and ensuring that the organisation’s customer service values are upheld.
    • Providing a high standard of customer service at all times.
    • You will be responsible for ensuring accurate installations records, planning and payment collection…
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    • Delivering exceptional customer service at every stage of the aftersales journey.
    • A professional, customer-focused approach.
    • Take ownership of solving customer issues through pro-active customer service.
    • Have the ability to convert Incoming calls to Planned Out-Bound calls.
    • Initiate service documents, job cards and update customer records on the Kerridge System.
    • Upselling of additional products to customers.
    • Help promote a positive team culture with a focus on efficiency, accountability, and customer service.
    • The role will focus on maintaining customer satisfaction,…
    • Inbound customer service advisor working within one of the UK’s largest utilities providers.
    • Customer service: 1 year (preferred).

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Job Post Details

Customer Service Advisor - job post

Haier Europe
(part of Haier Group)
3.7 out of 5 stars
Bolton•Hybrid work
£26,181 a year - Full-time
You must create an Indeed account before continuing to the company website to apply

Job details

Pay

  • £26,181 a year

Job type

  • Full-time

Shift and schedule

  • Weekend availability

Location

Bolton•Hybrid work

Benefits

Pulled from the full job description

  • Employee discount
  • Sick pay
  • Employee assistance programme
  • Free parking
  • Company pension
  • On-site gym
  • Discounted gym membership

Full job description

If you want to build a career that believes customer service is key to personal and business goals, our future is yours to grasp.

Join the UK’s number one home appliance brand as a Customer Service Advisor at our Bolton Call Centre. You’ll be the friendly voice helping customers with queries, delivering exceptional service, and arranging engineer visits when needed.


As a Customer Service Advisor working at our Bolton Call Centre / Customer Service Centre, in your hands, we'll get closer to our customers and get closer to our aim to be the number one home appliance business in the UK & Ireland.


We've built our global reputation as the number one home appliance brand by understanding what our customers want and developing next generation products that make their lives easier.


Benefits:

  • Base salary of £26,181

  • Working only 1 in 4 weekends

  • Working 37.5 hours per week on a set shift pattern, no late working, our contact centre closes at 6pm

  • Hybrid working (if applicable)

  • Brilliant staff discounts on products and a range of retailers, entertainment, holidays, days out and much more

  • Discounted gym membership

  • Free onsite parking

  • Enhanced family leave policies

  • Up to 6% pension contribution

  • 4x Life Cover

  • Training support schemes to aid your development

  • Enhanced sick pay policy

  • Employee Assistance Program


We pride ourselves on providing a best in class customer service to support our complete product range. On the rare occasion that our customers are unhappy, you will step in to support.


As a Customer Service Advisor in our Bolton Call Centre, you’ll be the first point of contact for customers, providing friendly, professional support by phone and email. You’ll use your empathetic, customer-first approach to deliver outstanding customer service and uphold our “zero distance to customer” philosophy.

You’ll use your product knowledge to resolve queries, guide customers through troubleshooting, and when needed, arrange engineer visits to ensure quick, effective solutions. Every interaction is your opportunity to make a difference, build trust, and enhance the customer experience.

You'll be based at our Bolton Service Centre, Bury Road, Breightmet (BL2 6PU) and will receive training to ensure that you are not only able to provide first class customer service but are also personally able to achieve great things.

It's a really exciting time to join our growing business, we've implemented best in class systems and are transforming how we do things. If you’re a Customer Service Advisor who has experience in a Call Centre, Customer Service Centre or can demonstrate working in a customer service environment then apply today!


To find out more about what it’s like to work here, visit our careers site: https://corporate.haier-europe.com/en-gb/careers/

With the strength of our brands behind you, a culture of high-performance that motivates you and the freedom to drive your career your way, our shared ambition will inspire you and delight every customer. Our future. In your hands. Apply now.

Our commitment to diversity and inclusion helps ensure the ideas, perspectives and experiences of all colleagues supports a culture of learning and attracts world-class talent. We welcome applications from all sections of the community and candidates will be equally assessed and selected based on objective criteria. We reserve the right to close this role prior to the advertised closing date should a suitable applicant be found.

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