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    • You must have a passion for customer service and will adopt the critical responsibility of ensuring the ihateironing experience is consistently excellent.
    • View all ihateironing jobs - London jobs - Customer Service Representative jobs in London
    • Salary Search: Customer Care Associate - Remote (Night Shift) salaries in London
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    • Confident handling sensitive customer conversations.
    • Salary:* £30,800 per year (pro rata) + £200 per month car allowance + up to £723 per month bonus/commission…
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Customer Care Associate - Remote (Night Shift)
ihateironing
·
3.5
London
•
Remote
£31,500 a year
Full-time
Apply now

Job details

£31,500 a year
Company pension
Full-time
Weekend availability, Night shift, Monday to Friday
Remote in London

Full job description

About ihateironing


We are an exciting, fast-growing and innovative company with big ambitions winning multiple awards.

We make busy people's lives easier picking up their dirty laundry and delivering it back cleaned and ironed the next day.

Customer care is one of the most important aspects of our business and your role will be an integral part of our successful team. You must have a passion for customer service and will adopt the critical responsibility of ensuring the ihateironing experience is consistently excellent.


As our team continues to grow, we're looking for talented Customer Care Associates to join us. We welcome applications from individuals at different stages of their customer service careers.

There will be a three week training period in London, for which you must be able to attend. Travel and accommodation will be provided.


Requirements


We pride ourselves on outstanding customer care and we are looking for someone with the following characteristics, skills and experience to join our ever expanding and successful team:

  • Two year's minimum previous customer care experience
  • Excellent attention to detail
  • Well organised and punctual
  • A team player
  • Honesty and professionalism in everything you do
  • Working hard and additional hours and weekends when required
  • Dealing with 50+ calls on a daily basis
  • Troubleshooting issues that may arise
  • Handling customer complaints and providing appropriate solutions
  • Ability to think on your feet and use your own initiative
  • Liaising with dry cleaners and drivers to enable them to provide continued great service to our customers

Benefits
  • Competitive salary
  • Fully remote role
  • £20 monthly health and fitness subsidy
  • Eligible for a discretionary annual company bonus of up to £2,000.
  • Company pension
  • Paid accommodation for 3 weeks training in London
  • Subsidised laundry and dry cleaning
  • Opportunity for progression
  • Great working environment

Work Hours:
  • Monday to Friday: 5:00pm – 1:00am (UK time)
  • One Saturday in every two: 7:00pm – 12:00am
  • When working a Saturday shift, you will receive a day off during the week instead.
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