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Customer Service Agents jobs in Manchester

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    • Ideal candidates will have a basic understanding of facilities management terminology and retail operations, exceptional multi-tasking skills, and a proficiency…
    • Excellent communication and customer service skills.
    • Deliver excellent customer service in line with company quality standards.
    • Pay: £11,610.59 per year.
    • The Customer Service Representative is responsible for all aspects of the customer’s issue, where you’re interacting directly with customers/retailers of the…
    • You will navigate within multiple information menus to view customer account details, process customer information accurately and efficiently, as well as use…
    • Keen to develop your customer service and sales skills long term.
    • Continuous development in sales, customer service, and leadership.
    • A Day in the Role*.
    • You will be an important part of the customer journey, providing a friendly, professional and supportive service while helping to progress customer cases…
    • Provide quality customer service, role modelling values in all interactions with clients.
    • Inspiring sales agents to deliver excellent levels of individual/team…
    • Excellent customer service skills & proven ability to build a strong rapport with customers.
    • 2 years’ experience in a customer-facing service role.
    • Previous customer service experience preferred.
    • Have previous customer service experience (desired).
    • Support customers via phone and email, providing pricing,…
    • Provides world class customer service, creating a friendly, welcoming customer experience through personalized service during both the rent and return process…
    • Title: Customer Service Representative - France.
    • Location & Flexibility: Greater Cheshire West and Chester Area (home vs. office is close to 50/50).
    • Previous experience in a customer service, transport, logistics, or distribution role, preferably within FMCG or Food / Beverage Manufacturing.
    • Previous experience within a customer-facing role (e.g. retail, hospitality, care, health & beauty, office-based customer service).
    • 60 - 100 calls per day.
    • Day to day, you'll be sorting things out for customers over the phone, helping them book or rearrange appointments.
    • You’ll use your product knowledge to resolve queries, guide customers through troubleshooting, and when needed, arrange engineer visits to ensure quick,…

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Job Post Details

Customer Service Advisor - job post

Concentrix
1.6 out of 5 stars
Widnes WA8
£25,480 - £27,642 a year - Full-time
You must create an Indeed account before continuing to the company website to apply

Job details

Pay

  • £25,480 - £27,642 a year

Job type

  • Full-time

Shift and schedule

  • Day shift

Location

Widnes WA8

Benefits

Pulled from the full job description

  • Employee discount

Full job description

Job Title: Customer Service Advisor

Location: Widnes

Salary: £26,520 (Monday to Sunday between 6:30am – 10:00pm)

Contract: This will be a 6 month fixed term contract starting 21st September 2026

About The Role

As a Customer Service Advisor, you will have the unique opportunity to work in partnership with one of our well-known supermarket chains. Our customer service team plays a crucial role in ensuring a safe and efficient environment for our customers and colleagues.

We are seeking dedicated and proactive Customer Service Advisors to join our team. Ideal candidates will have a basic understanding of facilities management terminology and retail operations, exceptional multi-tasking skills, and a proficiency in technology. You will play an essential role in managing end-to-end work order processes while ensuring effective communication with suppliers and stakeholders.

You will be prioritising and managing inbound calls and escalating work orders efficiently. Manage the end-to-end work order escalations, including ETA queries and outbound calls to suppliers for updates. Assess urgency and risk of site and supplier escalations and as needed, especially for critical trade, health and safety matters, or major incidents.

We offer a competitive salary of £25,480, a range of employee benefits, and most importantly, a clear career progression pathway to support your growth within the industry.

What We’re Looking For

  • Experience: Preferably 1+ year experience or understanding of Facilities Management, Contact Centre, Customer Service or Retail areas. Other experience from other industries could be considered.
  • Problem-Solving Ability: Quick thinking to handle queries and resolve issues in a timely and professional manner.
  • Attention to Detail: Accuracy in managing data, processing information, and adhering to policy and procedures.
  • Digital Literacy: Comfortable using a variety of systems and tools (Microsoft Office, CRM software, etc.) to log and track interactions and work orders.
  • Strong organisational skills with the ability to prioritize calls and workload effectively.
  • Excellent communication skills, both verbal and written.

What We Offer

  • Earnings of up to £27,642
  • Day Shift hours: Fully Flexible Monday - Sunday 6.30am - 10.00pm
  • Fantastic employee discount portal
  • Clear career path and development opportunities
  • Recognition awards and events

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