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    • Monitor email service requests from external customers, which include contractors, distributors, and site management.
    • You will build relationships with regular customers, grow daily sales, and take pride in creating an experience people come back for.
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    • Turn customer queries into opportunities, balancing customer needs with our procedures.
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    • Turn customer queries into opportunities, balancing customer needs with our procedures.
    • Carry out customer service activities ensuring adherence to processes,…
    • A calm, positive approach when dealing with customers under stressful circumstances.
    • As the first point of contact for our customers, you'll play a key role in…
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    • Working collaboratively with colleagues, supervisors and service partners to deliver an excellent customer experience.
    • Employment Type: Full-time, Permanent.
    • Analyse customer feedback to enhance service quality.
    • Collaborate with team members to improve customer service processes.

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Job Post Details

Customer Service Advisor - job post

ASH Group Ltd
2.8 out of 5 stars
Clywedog Road South, Wrexham LL13 9AE
£26,000 - £26,500 a year - Full-time

Job details

Pay

  • £26,000 - £26,500 a year

Job type

  • Full-time

Location

Clywedog Road South, Wrexham LL13 9AE

Benefits

Pulled from the full job description

  • Company pension
  • On-site parking

Full job description

Company Overview

The ASH Group is the leading provider of carbon neutral waste management and resource solutions across the region. With over 35 years’ experience, we pride ourselves on delivering exceptional service while promoting sustainability through recycling and reusing waste.
Summary

We are seeking a dedicated Customer Service Representative to join our team in the UK. In this role, you will be pivotal in ensuring our customers receive outstanding support and service, aligning with our mission of providing fantastic value and sustainable waste management solutions.
Responsibilities

  • Respond promptly to customer inquiries and provide accurate information regarding our services.
  • Assist customers with service requests and resolve any issues efficiently.
  • Maintain detailed records of customer interactions and transactions.
  • Collaborate with team members to enhance customer satisfaction.
  • Provide feedback on customer trends to improve service delivery.
  • Ensure compliance with company policies and procedures.
  • Participate in training sessions to stay updated on products and services.
  • Contribute to a positive team environment.

Qualifications

  • Proven experience in customer service or a related field.
  • Excellent communication skills, both verbal and written.
  • Proficiency in Salesforce or similar CRM software is preferred.
  • Strong analytical skills with attention to detail.
  • Ability to work collaboratively in a team-oriented environment.
  • A proactive approach to problem-solving.

Call-To-Action

If you are passionate about delivering exceptional customer service and want to be part of a team that values sustainability, we invite you to apply today and help us make a difference!

Job Type: Full-time

Pay: £26,000.00-£26,500.00 per year

Benefits:

  • Company pension
  • On-site parking

Work Location: In person

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