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    • To be a customer service champion.
    • A proven track record of providing world class customer service.
    • Death in service life insurance scheme.
    • Providing the first point of contact for existing and prospective customers and intermediaries (brokers) making enquiries about the products and services…
    • Maintain accurate records of customer interactions, transactions, and feedback to constantly improve our service levels.
    • Providing excellent customer services at all times while building and maintaining a professional relationship with customers.
    • Coordinate communication between customers, sales and production teams to ensure a consistently high level of customer service.
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    • To be the focal point for all contact from customers within a given customer portfolio relating to any issues.
    • Ensure that the “housekeeping” is up to date.
    • Ensuring all customer interactions are handled in line with FCA requirements, company policies and our customer service standards.
    • The role holder's aim is to achieve optimum levels of customer service and build lasting customer relationships.
    • Job Type: Full time, Permanent.
    • Build your communication and customer service skills.
    • Speak with customers directly at their homes.
    • The role involves door-to-door, face-to-face sales, speaking…
    • Proven experience in a customer service or sales roles with a customer-focused mindset and a strong commitment to service excellence.
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    • Building relationships with our customers and providing an excellent customer service.
    • Welcoming customers with a friendly face.
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    • You will speak with customers at their homes within assigned residential territories, introduce the campaigns you are representing and explain relevant products…
  • View similar jobs with this employer
    • You will speak with customers at their homes within assigned residential territories, introduce the campaigns you are representing and explain relevant products…
  • View similar jobs with this employer
    • To be the focal point for all contact from customers within a given customer portfolio relating to any issues.
    • Ensure that the “housekeeping” is up to date.
    • Technical customer service or technical service environments.
    • Develop and monitor KPIs covering customer satisfaction, retention, service performance and…

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Job Post Details

Customer Service Executive - job post

Ford & Slater Ltd
Hambleton Avenue, Devizes SN10 2RT
£26,437 - £31,437 a year - Permanent, Full-time

Job details

Pay

  • £26,437 - £31,437 a year

Job type

  • Permanent
  • Full-time

Shift and schedule

  • Monday to Friday

Location

Hambleton Avenue, Devizes SN10 2RT

Benefits

Pulled from the full job description

  • Life insurance
  • Employee assistance programme
  • Free parking
  • Company pension
  • Cycle to work scheme
  • Company events
  • On-site parking

Full job description

CUSTOMER SERVICE EXECUTIVE

Do you want to work in a fast paced, friendly, office environment? We currently have an exciting position as a Customer Service Executive in our fantastic DAF Fleet Services team in Devizes. We offer our clients bespoke fleet management solutions to remove the administrative burden of operating their fleet.

As a Customer Service Executive, we can offer you:

  • Base salary of up to £26,437 (depending on your Customer Service Executive experience)
  • OTE £31,437 (Quarterly team bonus of up to £1,250. Qualify for bonus scheme of up to £5,000 a year once fully trained and contributing towards team targets)
  • Excellent DAF Customer Service Executive training & development opportunities – in house and manufacturer’s
  • 22 days holiday (plus statutory), rising to 25 days after 5 years service
  • Employee recognition competitions
  • Company mini events, food days and much more
  • Team building activities offsite
  • Employee assistance programme
  • Career progression opportunities
  • Pension
  • Death in service life insurance scheme
  • Cycle to work scheme

Who are we looking for as a Customer Service Executive:

Ideally, you will have the following skills / experience but training will be provided:

  • Most importantly, you’ll have a can do attitude.
  • Enjoy troubleshooting and have the ability to think on your feet.
  • A proven track record of providing world class customer service.
  • Exceptional communication skills both written and verbal.
  • A high level of IT literacy and comfortable speaking to clients on the phone and using email.
  • Be organised, resilient and have the ability to work on your own initiative.
  • Any experience of Fleet Management or the automotive sector would be an advantage but not essential.
  • Full UK driving licence (preferred).

The Customer Service Executive role / responsibilities include (but not limited to):

To be a customer service champion. Ensure our clients fleet is compliant and they are adhering to their legal responsibilities. Own inspection and maintenance plan’s and communicate these to customers. Document all correspondence with clients in the appropriate system or database. General administration duties required for the smooth running of the Customer Service Department.

Working Monday – Friday, 8am to 5pm (1 hour lunch break)

As an equal opportunity employer, we do not discriminate and are committed to provide equal opportunities, a fully inclusive work environment and fairness for all.

Apply today to start your Customer Service Executive journey with DAF Fleet Services

No agencies please. It is not always possible to get back individually to each applicant, so if you haven’t received a reply within 21 days, your application has been unsuccessful. Thank you for your understanding.

Pay: £26,437.00-£31,437.00 per year

Benefits:

  • Company events
  • Company pension
  • Cycle to work scheme
  • Free parking
  • Life insurance
  • On-site parking

Work Location: In person

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