Customer Service Manager jobs in Kirby Muxloe

(Please refrain from using AI in responses)

Job description

Welcome to Crystal Care Collection, where we are building something special.

This is a rare chance to join a brand new team, in an exciting, growing company with a fresh approach to care.

At Crystal Care we put people first. We believe in creating a culture of transparency, fostering a strong sense of community within our homes and with those who live and work nearby, and providing compassionate, personalised care to every resident we have in our homes.

We're looking for a dedicated individual who shares our values and is ready to help us redefine what exceptional care looks like. If you're ready to be part of something truly meaningful, we'd love to hear from you.

About the Role:

This is an exciting role, we're on the hunt for a friendly and enthusiastic person to join the Front of House team at our newly built, luxury care home. Outgoing and organised you will play a key role in the enquiries and sales process, and offering a warm welcome to people who visit. This is an exciting opportunity to make a real impact helping people at what can be a challenging time.

Key Responsibilities:

· Generate and manage customer enquiries to maximise occupancy and meet financial targets.

· Build strong relationships with prospective residents and their families, guiding them through the process of moving in.

· Manage all aspects of the resident move-in and move-out process.

· Lead on conducting professional show-rounds of the care home with prospective residents and their families.

· Support and coordinate community engagement events to promote the home.

· Ensure all available rooms are always maintained to a "show standard."

· Provide training and support to staff on enquiry handling and visitor tours.

· Maintain up-to-date records of occupancy, enquiry levels, and waiting list data.

· Manage the front desk, including some admin activities

· Offer a ‘meet and greet’ service to anyone visiting the home, including refreshments and hospitality

· Engage with key stakeholders to market the home within the local community, promoting its reputation and services.

· Any other duties required by the General Manager

Key Skills

· Ownership Mindset: You are proactive, take initiative, and possess the ability to own your role. You are committed to excellence and take pride in delivering high-quality work.

· Customer-Focused: You have a passion for helping others and excel in delivering outstanding customer care. Your friendly and empathetic nature makes you a great advocate.

· Administrative Skills: You are highly organised, detail-oriented, and efficient in managing multiple tasks, with strong numerical and literacy skills, and experience working with MS Word, MS Excel, MS Outlook and mainstream Social Media.

· Relationship Builder: You have excellent interpersonal skills and enjoy building and maintaining relationships. Your positive attitude and strong communication skills make you a valuable team player.

· Sales Savvy: You have a basic understanding of sales principles and enjoy contributing to business development.

· This role also requires that you hold a full driving licence.

Benefits

· Company events
· Company pension
· On-site parking
· Referral programme
· Uniform
· Fully funded DBS

#INDFOXCREST

Job Types: Full-time, Permanent

Pay: £36,435.00 per year

Benefits:

• Company pension
• Employee discount
• On-site parking
• Sick pay

Ability to commute/relocate:

• Coalville LE67: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

• Could you please tell us about the transferable skills you possess that would be advantageous if you were to become our Customer Relationship Manager?

(Please refrain from using AI in responses)

Experience:

• Administrative: 1 year (preferred)
• Sales: 1 year (preferred)
• Customer service: 1 year (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person