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Customer Service Manager jobs in North Yorkshire

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    • Supporting customer service quality, response times, and customer journeys.
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    • 28 days annual leave (including an allowance for bank holidays) increasing with length of service to 33 days.
    • Store management – budgets, Rota’s and Payroll, P&…
    • Are ready to commit to 6 months of training, covering customer service, health and safety, and pet care.
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    • Help the team deliver excellent customer service.
    • Permanent, 14 hours a week.
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    • Assisting in answering all general sales and marketing enquiries from colleagues and customers, brochure requests, internet enquiries and other channels.
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    • Direct customers by escorting them to racks and counters suggesting items, delivering great, traditional customer service.
    • 5.6 weeks annual leave (pro rata).
    • 12.5% Discount after a 6 week induction period.
    • Motivate, train and lead your team to deliver your high standards of customer service, merchandising and…
    • Strong customer service skills and previous experience in leading and developing a team.
    • Support Store Manager in delivering KPI’s and implementing profit…
    • Online GP service, 24 hours a day, 365 days a year.
    • Manage customer damage recharges, including lease costs, internal/external PFS, windscreens and tyres.
    • We’re looking for motivated, adaptable individuals with strong communication skills and a commitment to delivering excellent customer service.

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Job Post Details

Senior Customer Service Advisor (Escalations & Quality) - job post

Bill Plant Driving School
2.9 out of 5 stars
Ripon HG4 1AJ
£28,000 - £30,000 a year - Permanent, Full-time

Job details

Pay

  • £28,000 - £30,000 a year

Job type

  • Permanent
  • Full-time

Shift and schedule

  • No weekends
  • Monday to Friday

Location

Ripon HG4 1AJ

Benefits

Pulled from the full job description

  • Sick pay
  • Free parking
  • Free fitness classes
  • Company pension
  • Health & wellbeing programme
  • Cycle to work scheme
  • Company events

Full job description

Senior Customer Service Advisor (Escalations & Quality)

£28,000 per year | Full-time | Permanent
Location: Ripon – office based (commutable from Harrogate, York, Thirsk, Northallerton)
Monday to Friday | No shifts | No weekends

A senior customer service role with a small leadership element

Bill Plant Driving School, one of the UK’s largest driving schools, is recruiting a Senior Customer Service Advisor to join our Pupil Success Team.

This role is ideal for an experienced customer service professional who enjoys handling escalations, improving service quality, and supporting others — without managing a large team.

About the Role

As our Senior Customer Service Advisor, you’ll be the escalation point for complex pupil and instructor enquiries and play a key role in maintaining high customer service standards.

You’ll also provide day-to-day support and guidance to one Customer Service Agent, helping with development, quality, and complex cases.

Your responsibilities will include:

· Managing escalated customer enquiries via phone, email and CRM

· Handling complaints, refunds, and complex booking or test-cover issues

· Acting as the escalation point for the Pupil Success Team

· Supporting customer service quality, response times, and customer journeys

· Monitoring and responding to online reviews (Trustpilot, Google and feefo.)

· Providing coaching and support to one Customer Service Agent

· Assisting with training, quality checks, and service standards

· Contributing to process improvements and SOP development

· Working closely with the Customer Service Team Manager

You’ll have clear support, structure, and authority, and you won’t be carrying responsibility for a large team.

Skills & Experience

We’re looking for someone with experience in:

· Senior Customer Service or Escalations roles

· Complaint handling and conflict resolution

· Supporting or mentoring colleagues

· CRM systems and case management

· Customer journey or process improvement

Who This Role Is Ideal For

· Senior Customer Service Advisor

· Escalations Agent

· Complaints Handler

· Customer Service Supervisor (small team)

· Contact Centre Senior Advisor

What You’ll Get

· £28,000 salary

· Permanent, full-time role

· Monday to Friday working hours

· No shift work or weekends

· Company pension

· Health & wellbeing programme

· Free on-site parking

· Cycle-to-work scheme

· Free fitness classes

· Supportive, people-first culture

This role offers responsibility, influence, and a first step into leadership without the pressure of managing a large team.

About Bill Plant Driving School

Bill Plant Driving School supports thousands of driving instructors across the UK. Our Head Office team plays a key role in helping instructors and leaners succeed through high-quality customer support, training, and relationship management.

Apply Now

If you’re an experienced customer service professional who enjoys solving problems, raising standards, and supporting others, we’d love to hear from you.

Job Types: Full-time, Permanent

Pay: £28,000.00-£30,000.00 per year

Benefits:

  • Company events
  • Company pension
  • Cycle to work scheme
  • Free parking
  • Health & wellbeing programme
  • On-site parking
  • Sick pay

Work Location: In person

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