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Customer Service Manager jobs in Nottingham

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    • Proven experience in B2B sales with strong knowledge of consultative sales and customer acquisition strategies.
    • Annual Leave – 25 days + bank holidays.
    • A natural ability to build engaging, customer centred conversations.
    • Coaching individuals to improve conversion, confidence, and customer outcomes.
  • View similar jobs with this employer
    • Colleagues typically connect in person 3 days per week, as we know the best ideas and relationships grow when we collaborate side by side.
    • Working Pattern - Hybrid (three days a week in the head office).
    • Understanding customer workflows and tailoring guidance to their specific needs.
  • View similar jobs with this employer
    • Customer centric; ensure the team interact with customers at all times.
    • Lead a team to achieve the highest levels of sales and service at all times.
    • Collaborate with internal teams to deliver seamless financial management services.
    • Minimum 9 years experience in financial management and accounting within a…
    • Coaching, leading, and motivating your team to deliver exceptional customer service and achieve sales and financial targets.
    • Success will be measured through customer retention, customer satisfaction, account growth, customer outcomes, and the ability to help customers achieve…
    • Excellent customer service and communication skills.
    • Champion a customer-first approach, ensuring every customer receives a memorable Timberland experience.
    • A smoother onboarding process for new service customers.
    • Stronger audit readiness across service records and customer compliance evidence.
    • Be target driven and customer service orientated.
    • Ensure that all customer queries are dealt with promptly and effectively.
    • Online GP service, 24 hours a day, 365 days a year.
    • Ensure all telematics-related activities are delivered accurately, on time, and in line with agreed service…
    • Always demonstrating a customer-centric approach.
    • Rewards and Recognition Scheme (awarding length of service with gifts, vouchers and additional annual leave).
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    • 37 hours/week (5 days out of 7).
    • 36 days’ annual leave, inclusive of flexible bank holidays, increasing with length of service.
    • We match up to 8% pension.
    • Ensuring customers receive friendly, knowledgeable, and efficient service.
    • Resolving customer issues quickly and professionally.

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Job Post Details

Contact Centre Manager - job post

ReviewSolicitors Ltd
4.2 out of 5 stars
1 Colliers Way, Nottingham NG8 6AT
£45,000 - £55,000 a year - Permanent, Full-time

Job details

Pay

  • £45,000 - £55,000 a year

Job type

  • Permanent
  • Full-time

Shift and schedule

  • 8 hour shift
  • Flexitime

Location

1 Colliers Way, Nottingham NG8 6AT

Benefits

Pulled from the full job description

  • Flexitime
  • Annual leave
  • Free parking
  • Company pension
  • Discounted or free food
  • Canteen
  • Company events

Full job description

Location: Nottingham (NG8)

Salary: £45,000 - £55,000 Depending on Experience + plus up to £40K in bonus (£10K per quarter)

Benefits at ReviewSolicitors

  • Flexitime – flexible working hours to suit your schedule
  • In-House Chef – free, freshly prepared lunches every day
  • Company away trips – company-funded trips to celebrate success
  • Social Events – regular company events and team activities
  • Annual Leave – 25 days + bank holidays
  • Other Perks: Company pension & Free on-site parking

About ReviewSolicitors

ReviewSolicitors is the UK’s largest legal review platform, helping people choose the right law firm based on genuine client feedback. By empowering clients to make more informed decisions, and law firms to grow through transparent reviews and improved service, we’re changing the face of the legal sector.

We’re a fast-growing legal tech company with a strong internal culture and a passion for performance, innovation, and impact.

Role Overview

We are seeking an experienced, sales-focused Contact Centre Manager to join our team and oversee the performance and development of our commercial leadership layer. Reporting to the Director of Client Success and Performance, you will manage the team leaders of three B2B sales teams. Your focus will be to ensure these teams meet KPIs, drive revenue growth, and maintain high standards of professionalism and compliance.

This role suits a proven B2B sales leader with strong experience managing managers and driving operational excellence through multi-layered sales teams. A background in a training and development role would be a bonus.

Key Responsibilities

  • Leadership of Team Leaders

Directly manage and support the team leaders responsible for Sales Coordinators, Business Development Managers, and Account Managers. Foster leadership development and ensure alignment with company goals.

  • Sales Performance Management

Oversee performance across all commercial teams through the team leaders, ensuring KPIs and targets are consistently achieved.

  • KPI & Target Accountability

Monitor and analyse performance metrics, working with team leaders to address gaps, motivate teams, and celebrate successes.

  • Sales Process & Compliance Oversight

Ensure all sales activities adhere to company standards, legal requirements, and internal guidelines through effective team leader oversight.

  • Reporting & Insights

Deliver clear, actionable performance reports to the Director of Client Success and Performance, identifying opportunities to optimise sales operations.

  • Cross-Department Collaboration

Work alongside other leadership teams including Marketing, Product, and Customer Success to drive aligned business objectives.

  • Training & Development Strategy

Partner with Learning & Development and team leaders to support onboarding and continuous improvement initiatives for their teams.

Required Experience & Skills

B2B Sales Leadership (Essential)

Proven experience in B2B sales with strong knowledge of consultative sales and customer acquisition strategies.

Background in a Sales Environment (Essential)

Solid background working within a sales environment, ideally B2B, with experience in consultative selling and a strong understanding of commercial drivers and client relationship management.

Management of Managers (Essential)

Minimum 3 years’ experience managing team leaders or supervisors within sales or commercial functions.

Results-Oriented & Data-Driven

Comfortable driving performance using KPIs and pipeline metrics, and skilled in coaching leaders to improve outcomes.

Process Improvement & Compliance

Ability to implement and enforce sales process standards and compliance across multiple teams via leadership channels.

Communication & Influence

Strong communicator, able to engage at all organisational levels and provide effective coaching to managers.

Working Hours & Conditions

Initial Schedule (First month): Monday to Thursday: 09:00 - 18:00 Friday: 09:00 - 16:00

Flexible Hours (After Four Weeks): Start time between 07:30 – 09:30 8 hours Monday–Thursday, 6 hours Friday Optional 30-minute or 1-hour lunch break

Location: Office-based – Phoenix Park Tram

Application Information

Are you a strategic sales leader with a passion for developing managers and driving high-performing commercial teams? We want to hear from you.

Bring your leadership skills and B2B sales experience to ReviewSolicitors and play a key role in shaping our growth and client success.

Experience Required:

  • B2B Sales: 3 years (required)
  • Management of Managers: 3 years (required)
  • CRM/Sales Ops Tools: 1 year (preferred)

Job Types: Full-time, Permanent

Pay: £45,000.00-£55,000.00 per year

Benefits:

  • Canteen
  • Discounted or free food
  • Flexitime
  • Free parking
  • On-site parking

Work Location: In person

Job Types: Full-time, Permanent

Pay: £45,000.00-£55,000.00 per year

Benefits:

  • Free parking
  • On-site parking

Work Location: In person

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