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Job Post Details

Customer Service Representative / Service Co-ordinator - job post

Realm Fire & Security Ltd
3.7 out of 5 stars
230 Mugiemoss Road, Aberdeen AB21 9NP
From £25,000 a year - Permanent, Full-time

Job details

Pay

  • From £25,000 a year

Job type

  • Permanent
  • Full-time

Location

230 Mugiemoss Road, Aberdeen AB21 9NP

Benefits

Pulled from the full job description

  • Free parking
  • Casual dress
  • On-site parking

Full job description

**Customer Service Representative**

**Duties:**

- Provide exceptional customer service to clients via phone and email

- Assist customers with enquiries, concerns, and complaints in a professional and timely manner

- Process orders accurately and efficiently

- Utilise data entry skills to update customer information in the system

- Upsell products and services to maximize sales opportunities

- Analise customer needs and recommend appropriate solutions

- Communicate effectively

- Maintain a high level of phone etiquette and professionalism at all times

- Handle escalated customer issues with empathy and problem-solving skills

**Skills:**

- Strong data entry skills with attention to detail

- Ability to upsell products and services effectively

- Excellent verbal and written communication skills in Englis

- Ability to analise customer needs and provide appropriate solutions

- Exceptional phone etiquette and customer service skills

We offer competitive pay, Join our team of dedicated professionals who are committed to providing outstanding customer service.

To apply, please submit your resume highlighting your relevant experience. Only qualified candidates will be contacted for an interview.

Job Types: Full-time, Permanent

Pay: From £25,000.00 per year

Benefits:

  • Casual dress
  • Free parking
  • On-site parking

Education:

  • GCSE or equivalent (preferred)

Experience:

  • customer service: 1 year (required)

Licence/Certification:

  • Driving Licence (preferred)

Work Location: In person

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