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    • Exceptional phone etiquette and customer service skills.
    • Customer service: 1 year (required).
    • Provide exceptional customer service to clients via phone and…
    • Lead, coach, and inspire a team of customer service agents to exceed performance targets.
    • Proven experience in customer service leadership, ideally in travel,…
    • This is a hybrid service role, perfectly balancing proactive sales with exceptional customer support.
    • We are looking for enthusiastic candidates with solid…
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    • Building relationships with our customers and providing an excellent customer service.
    • Welcoming customers with a friendly face.
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    • Building relationships with our customers and providing an excellent customer service.
    • Welcoming customers with a friendly face.
    • Deliver high-quality customer support via call handling and service coordination.
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    • As a Customer Service Advisor you will deliver world class tailored customer service to both internal and external customers.
    • A passion for customer service with a commitment to deliver on your promises and going above and beyond for our customers.
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    • Previous experience in customer service or related fields is required, within e-commerce or similarly fast-moving,…
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    • Building relationships with our customers and providing an excellent customer service.
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    • Develop relationships with existing customers, by promoting Southco’s products and services.
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    • A passion for customer service and a calm, clear communication style.
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    • Ensure all customer interactions comply with regulations and company policies, treating customers fairly.
    • Experience in collections, consumer credit, arrears…
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    • A senior customer service role with a small leadership element*.

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Job Post Details

Customer Service Representative / Service Co-ordinator - job post

Realm Fire & Security Ltd
3.7 out of 5 stars
230 Mugiemoss Road, Aberdeen AB21 9NP
From £25,000 a year - Permanent, Full-time
Responded to 75% or more applications in the past 30 days, typically within 1 day.

Job details

Pay

  • From £25,000 a year

Job type

  • Permanent
  • Full-time

Location

230 Mugiemoss Road, Aberdeen AB21 9NP

Benefits

Pulled from the full job description

  • Free parking
  • Casual dress
  • On-site parking

Full job description

**Customer Service Representative**

**Duties:**

- Provide exceptional customer service to clients via phone and email

- Assist customers with enquiries, concerns, and complaints in a professional and timely manner

- Process orders accurately and efficiently

- Utilise data entry skills to update customer information in the system

- Upsell products and services to maximize sales opportunities

- Analise customer needs and recommend appropriate solutions

- Communicate effectively

- Maintain a high level of phone etiquette and professionalism at all times

- Handle escalated customer issues with empathy and problem-solving skills

**Skills:**

- Strong data entry skills with attention to detail

- Ability to upsell products and services effectively

- Excellent verbal and written communication skills in Englis

- Ability to analise customer needs and provide appropriate solutions

- Exceptional phone etiquette and customer service skills

We offer competitive pay, Join our team of dedicated professionals who are committed to providing outstanding customer service.

To apply, please submit your resume highlighting your relevant experience. Only qualified candidates will be contacted for an interview.

Job Types: Full-time, Permanent

Pay: From £25,000.00 per year

Benefits:

  • Casual dress
  • Free parking
  • On-site parking

Education:

  • GCSE or equivalent (preferred)

Experience:

  • customer service: 1 year (required)

Licence/Certification:

  • Driving Licence (preferred)

Work Location: In person

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