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    • Strong relationship-building and customer service skills.
    • Previous experience in customer service, account management or a similar role is preferred.
    • Previous experience in customer service, ideally within the energy or utilities sector, is a plus, but not necessary.
    • £30,000 salary and overnight pay.
    • Strong customer service skills and a professional telephone manner.
    • Balance customer calls with administration tasks, service standards and changing priorities.
    • Previous experience in sales, call centre, or customer service roles is an advantage.
    • You’ll be the first point of contact for our customers — handling *…
    • Previous experience in a customer-facing, sales, or client onboarding role.
    • Develop skills in sales, client management, and technology-driven property services.
    • Customer Acquisition(Training provided): Guiding new customers through the sign-up process and ensuring a high-quality initial customer experience.
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    • Confident handling sensitive customer conversations.
    • In this role, you will visit customers to help re-establish communication regarding outstanding payments…
    • Guiding interested customers through registration or sign-up accurately.
    • Introducing relevant products, services, or campaigns where appropriate.
    • The role requires excellent customer service skills.
    • A dedication to continuously enhancing your customer service abilities.
    • O Private Medical Insurance (PMI).
  • View similar jobs with this employer
    • Confident handling sensitive customer conversations.
    • In this role, you will visit customers to help re-establish communication regarding outstanding payments…
  • View similar jobs with this employer
    • Confident handling sensitive customer conversations.
    • In this role, you will visit customers to help re-establish communication regarding outstanding payments…
    • Plan, Implement and Report: Automated responses within our customer service software to deliver an efficient yet customer focused service, whilst ensuring the…
  • View similar jobs with this employer
    • Confident handling sensitive customer conversations.
    • In this role, you will visit customers to help re-establish communication regarding outstanding payments,…
  • View similar jobs with this employer
    • Confident handling sensitive customer conversations.
    • In this role, you will visit customers to help re-establish communication regarding outstanding payments,…
  • View similar jobs with this employer
    • Confident handling sensitive customer conversations.
    • In this role, you will visit customers to help re-establish communication regarding outstanding payments,…

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Job Post Details

Turkish Speaking Customer Service - job post

Confidential
London
£35,000 - £50,000 a year - Full-time

Job details

Pay

  • £35,000 - £50,000 a year

Job type

  • Full-time

Location

London

Full job description

Turkish-Speaking Customer Support Agent

We are looking for a motivated and customer-focused Turkish-Speaking Customer Support Agent to join our team.

You will be responsible for providing professional and efficient support to Turkish-speaking customers, ensuring a smooth and positive experience across all customer interactions.

Key Responsibilities

  • Build and maintain strong relationships with Turkish-speaking VIP customers.
  • Communicate with VIP customers proactively via phone calls, email, and other communication channels.
  • Make regular outbound calls to VIP customers to maintain engagement and provide personalised support.
  • Respond to customer enquiries and requests promptly and professionally.
  • Understand individual customer needs and provide tailored solutions.
  • Monitor player activity and identify opportunities to improve customer satisfaction, engagement and retention.
  • Handle VIP customer issues and complaints efficiently.
  • Work closely with Customer Support, Payments, CRM and other departments to ensure a seamless customer experience.
  • Maintain accurate records of customer interactions and follow company procedures.
  • Ensure all communication and activities comply with company policies and responsible gaming requirements.

Requirements

  • Fluent in Turkish, both written and spoken.
  • Previous experience in customer service, account management or a similar role is preferred.
  • Comfortable making outbound calls and communicating with customers proactively.
  • Strong relationship-building and customer service skills.

Pay: £35,000.00-£50,000.00 per year

Work Location: In person

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