Customer Service Worldwide Remote jobs

FCDO SERVICES

Knowledge and Information Management Officer

Reference number: 465911

Salary: £31,898 plus a location allowance of £1,750 and excellent benefits

Location: Based in Hanslope Park, Milton Keynes with the flexibility of hybrid working (60% in the office and 40% at home)

This is a permanent, full-time role

Free shuttle bus is available between central Milton Keynes and Hanslope Park

At FCDO Services we protect the UK’s interests at home and overseas. We design and construct secure government buildings and courier diplomatic packages worldwide, safeguard government tech and a whole lot more. Our work is as varied and vital as it gets, but we never lose sight of our people. Their skills, aspirations and growth mean as much as the global mission we’re on. In our world, it all matters.

Our Knowledge and Information team has a wide range of responsibilities – these include reviewing and transferring records for preservation at The National Archives. The growth in digital records means the team are embracing the use of AI and other advanced technologies to tackle the complex challenges we face. The work is vital and protects the UK’s relations with other countries, as well as our defence interests, the intelligence services and the personal data of individuals, all within a secure legal framework.

Preserving important records.

Protecting secure data.

Embracing new technologies.

It all matters.

Develop your skills in a fast-paced, focused environment

When you join our supportive and collaborative team in this important role, you’ll be responsible for the maintenance, development and accuracy of key data sources, and provide some of our stakeholders with information derived from this data. Managing enquires to our data protection mailboxes, and supporting the Privacy Officer, Privacy Manager and Transparency Officer with Freedom of Information and Subject Access requests, you’ll gather and collate information on other more straightforward requests and liaise with the FCDO as you draft your responses.

You’ll have a range of additional tasks in this challenging and fast-paced position – these include helping to access customer data, ensuring transparency at all times, tracking and reviewing data protection impact assessments, and working with stakeholders to update and pass these for approval. You won’t need to have an in-depth knowledge of our work because you’ll receive high quality training as you learn and develop, but you will need to have a good awareness of the importance of the team’s focus.

Build your career with one of the UK’s most important security organisations

To be a success in this role you should have some experience of publishing information online, an understanding of how to use sensitivity principles to review documents, and the ability to analyse, interrogate and evaluate data. It’s important that you have some knowledge of the Freedom of Information Act and Data Protection Act, and in addition to being able to handle a number of requests at the same time, you should be ready to help manage two shared mailboxes.

It’s vital that you possess good working knowledge of Microsoft’s SharePoint and 365, and as you’ll be building and sustaining relationships with a wide range of colleagues and stakeholders, you should have excellent communication skills. Committed to meeting tight deadlines and maintaining the confidentiality and integrity of the information you handle, we’ll also expect you to be capable of drafting and writing high quality technical documents. This is a role where you’ll have the opportunity to offer new thoughts and ideas while growing and progressing your career with our global organisation.

Discover the support you need to grow your career further

But we’re always looking to improve – just like you. That’s why when you join us, expect to receive a competitive salary, generous holiday entitlement and a Civil Service Pension. Along with this, you’ll also have access to training and other development opportunities to help grow your career with us. Our offices have an on-site gym, nursery, café, and restaurant, and we offer interest-free loans on season tickets and bikes to help you get there. It's a great set of benefits made to support all you do, and all you need.

Want to see your future team’s work in action? Step into our Virtual Embassy and select a guide to take you round to see how we deliver for government customers and how you could help. Explore the embassy now at virtual-embassy.fcdoservicescareers.co.uk

Every single colleague must be security cleared before joining us. If you’re successful in your application, we’ll ask you to undergo our vetting process to achieve Developed Vetting (DV) clearance. You can find out more about vetting at fcdoservicescareers.co.uk/how-to-apply/

To find out more about our benefits and our organisation, please visit fcdoservicescareers.co.uk

Closing date: Apply before 11:55 pm on Tuesday 7th July 2026.

It takes a diverse team to protect a diverse world

The vital work we do takes an incredible community of colleagues, with different skills, backgrounds, cultures and identities. We support every individual, so that you always know you’re welcome and valued. It’s what makes us a Disability Confident employer. And why we’re recognised as a ‘Carer Confident’ workplace. And it’s how you know you’re joining an inspiring, inclusive organisation.

Pay: £31,898.00 per year

Benefits:

• Company pension

Work Location: Hybrid remote in Milton Keynes MK19 7BH