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    • Additional Duties may include: Supporting all areas of business, contacting customers and proactively managing inbound calls from customers with queries…
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    • Competitive salary of £26,181.48.
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    • Building positive relationships with customers and colleagues.
    • Drive sales – overseeing budgets, P&L statements, merchandising, managing stock and improving profits are all part of your role.
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    • Ensure stock availability, visual merchandising, compliance and health and safety standards are maintained across the store.
    • Permanent | 38.75 hours per week.
    • Handle inbound calls from BT & EE customers.
    • Provide excellent customer service and technical support.
    • We are recruiting Inbound Sales & Service Advisors to…
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    • Full Time (32 Hours) Hourly (14.53 - 14.53) Edinburgh.
    • Discounted food and drinks when you’re not working .
    • Access to an Employee Assistance Programme.
    • Accurately produce and report customer stock information using the database, production stock sheets and invoices.
    • Customer service: 1 year (required).
    • Flexibility to work weekends or evenings as needed.
    • Previous experience in customer service or related fields is a plus.

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Customer Service After Sales Advisor
Strongdor Ltd
·
4.2
Unit 4 Southgate, White Lund Industrial Estate, Morecambe LA3 3PB
£28,000 - £30,000 a year
Full-time
Apply on company site

Job details

£28,000 - £30,000 a year
Referral programme, Employee assistance programme, Company pension, Cycle to work scheme, On-site parking
Full-time
Unit 4 Southgate, White Lund Industrial Estate, Morecambe LA3 3PB

Full job description

Customer Service After Sales Advisor
Location: Strongdor Factory, Morecambe
Salary: £28,000 - £30,000 per annum + Quarterly Discretionary Bonus + Other Great Benefits
Full Time | Office Based

Do you fancy an early finish every Friday at 2:45pm. Start your weekend sooner with our shorter Friday working day!


At Strongdor, we're not your average manufacturing business. We're a fast-growing, award-winning steel door manufacturer known for delivering exceptional products and outstanding customer service across the UK.

As our business continues to grow, we're looking for a confident and customer-focused Customer Service After Sales Advisor to join our team in Morecambe.

If you're someone who enjoys solving problems, building relationships, investigating issues and making things right for customers, this could be the perfect role for you.


About the Role:

As our Customer Service After Sales Advisor, you'll take ownership of customer issues from start to finish, helping customers find solutions while ensuring we deliver a first-class after-sales experience.

Whether it's a warranty query, a technical product concern or an installation issue, you'll work closely with teams across the business to investigate, resolve problems and deliver positive outcomes.

You'll be the voice of reassurance for our customers and the driving force behind continuous improvements within the business.


What You'll Be Doing:

  • Managing customer complaints from first contact through to resolution
  • Investigating warranty claims and technical queries
  • Working closely with Sales, Production, Logistics and Quality teams
  • Coordinating site visits and remedial works when required
  • Explaining technical information clearly and confidently
  • Handling challenging conversations with professionalism and empathy
  • Identifying root causes and helping prevent future issues
  • Maintaining accurate records and providing excellent customer communication throughout
  • Supporting continuous improvement across products, processes and customer experience

What We're Looking For:

Essential

  • Experience in customer service, after-sales support, complaints handling or a similar role
  • Excellent written and verbal communication skills
  • Strong problem-solving abilities and attention to detail
  • Confidence handling difficult conversations professionally
  • Ability to stay calm under pressure and manage multiple priorities

Desirable

  • Experience within manufacturing, engineering, construction or building products
  • Ability to interpret technical drawings or specifications
  • Experience dealing with warranties or technical products

Working Hours:

Monday: 7:30am - 4:30pm
Tuesday: 7:30am - 4:30pm
Wednesday: 7:00am - 4:00pm
Thursday: 7:30am - 4:30pm
Friday: 7:00am - 2:45pm


Why You'll Love Working at Strongdor:

We're committed to creating a workplace where people feel valued, supported and rewarded. When you join us, you'll benefit from:

  • Quarterly discretionary bonus scheme
  • Health Cash Plan
  • Buy up to 5 additional holidays per year
  • Enhanced holiday entitlement with service
  • Enhanced maternity and paternity pay
  • Birthday Spin the Wheel with prizes worth up to £100
  • Career development and progression opportunities
  • Free on-site NHS health checks
  • Cycle to Work Scheme
  • Auto-enrolment pension scheme
  • Company-funded Employee Assistance Programme
  • Real Living Wage Accredited Employer
  • Regular staff events, company lunches and team celebrations
  • Secure on-site parking
  • Candidate referral scheme
  • Annual branded workwear allocation

Ready to Join Us?

If you're looking for a role where you can make a real impact, develop your skills and be part of a growing business with a fantastic culture, we'd love to hear from you.

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