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Customer Service jobs in Leighton Buzzard

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    • Full UK driving licence essential.
    • Previous experience in hospitality, guest services, hotels, events or customer-facing roles preferred.
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    • Taking ownership of escalated and more complex customer issues across phone, email and digital channels, investigating thoroughly and keeping customers updated…
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    • Helping our valued customers by processing orders.
    • Annual leave (increasing with length of service), a generous…
    • Talking to existing clients and new customers.
    • 12 hour working week (5pm-9pm) with regular weekends off.
    • REMUNERATION: OTE £15,000 - £25,000 PART TIME !!!!
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    • You’ll offer a warm welcome to every customer that walks through our doors, prepare perfect products and deliver an exceptional customer experience for people…
    • Creating feel good, memorable moments for every customer.
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    • 25 days annual leave, rising to 30 after 5 years’ service.
    • You will be managing customer experiences as well as ensuring teams work collaboratively to deliver…
    • A real passion for delivering excellent customer service.
    • Daily tasks will be handling customer enquiries, processing orders, building relationships with…
    • Customer Service: Commitment to providing exceptional customer service to patients.
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    • Support business growth by onboarding new accounts…
    • The ideal candidate will play a crucial role in providing exceptional customer service while assisting with day to day tasks of running the store.
    • Utilise and maintain computerised system to maximise business efficiency and customer service.
    • You will also liaise with customers to ensure excellence in…
    • Previous telesales, sales support, or customer service experience is desirable but not essential.
    • Maintain accurate customer records and sales activity within…
    • Sound customer service skills.
    • To deliver quality customer service, by ensuring that customers’ needs are identified, met and exceeded wherever possible.
    • Lead, motivate, and support a team of 3 sales administration staff, ensuring high performance and excellent customer service.
    • Regular corporate and team events.

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Job Post Details

Guest Services Assistant - job post

Ashridge House
2.7 out of 5 stars
Berkhamsted HP4 1NS
Permanent, Full-time
You must create an Indeed account before continuing to the company website to apply

Job details

Job type

  • Permanent
  • Full-time

Shift and schedule

  • 12 hour shift
  • Weekend availability

Location

Berkhamsted HP4 1NS

Benefits

Pulled from the full job description

  • Gym membership
  • Life insurance
  • Company pension
  • On-site gym
  • Private medical insurance
  • On-site parking

Full job description

Job Title: Guest Experience Assistant
Location: Ashridge House, Berkhamsted, Hertfordshire, HP4 1NS
Reports to: Front of House Manager
Shifts: Four days on and Four days off, 12-hour shifts including weekends.

We are looking for a polished, personable and guest-focused individual to join our Front of House team at Ashridge House.

As one of the first people our guests meet on arrival, you will play an important role in creating a warm, seamless and memorable experience. From welcoming guests at the front gate to supporting check-ins and assisting with guest requests, this is a varied, hands-on role suited to someone who genuinely enjoys delivering exceptional service.

This position is split between greeting guests on arrival across the estate and supporting the team within the Gatehouse office. Please note, parts of the role involve working outdoors while welcoming guests.

Key Responsibilities include:

  • Deliver a professional and welcoming guest arrival and departure experience
  • Support reception with guest check-in and check-out when required
  • Assist with luggage coordination and guest requests
  • Provide directions, local information and general support throughout guests’ stay
  • Maintain a calm, organised and professional presence at all times
  • Work collaboratively with the wider Front of House team to ensure excellent service delivery

Who are you?

  • Naturally welcoming, approachable and service-focused
  • Confident communicating with a wide range of guests
  • Professional in both presentation and manner
  • Proactive, reliable and attentive to detail
  • Previous experience in hospitality, guest services, hotels, events or customer-facing roles preferred
  • Full UK driving licence essential

Employee Benefits/Perks:

  • 20 days holiday plus bank holidays
  • Free access to onsite gym and pool facilities
  • Company pension scheme
  • Private healthcare and health cash plan (opt-in)
  • Life insurance
  • Income protection

About Ashridge

Ashridge House is an award-winning Grade 1 listed neo-gothic mansion with extensive meeting and event facilities comprising 190 bedrooms, over 30 meeting rooms, 55 syndicate rooms, 7 function rooms and 190 acres of historic parkland and gardens. Delivering the highest standard of service to everyone who visits, dines, and stays with us is a fundamental part of our ethos and key to growing the business.

When you join Ashridge House, you join a community from unique backgrounds, all united by pursuing excellence in service and hospitality. Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day. Ashridge House is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, disability, identity, experience, and everything else that makes you unique.

Benefits:

  • On-site parking

Ability to commute/relocate:

  • Berkhamsted HP4 1NS: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

  • What are your Salary Expectations?

Experience:

  • Guest services: 1 year (preferred)

Licence/Certification:

  • Driving Licence (preferred)

Work Location: In person

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