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Customer Service jobs in Lewisham

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    • Previous experience in customer service, sales administration, telesales or order processing would be an advantage.
    • Great interpersonal skills with a genuine passion for customer service and helping others.
    • Diagnose customer needs through effective questioning techniques.
    • Strong phone etiquette and customer service skills.
    • The ideal candidate will have strong administrative skills and be proficient in using computerized systems…
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    • Commitment to providing excellent customer service.
    • Previous customer service / call centre experience would be advantageous.
    • No two days are the same.
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    • Contributes towards improving Oak Furnitureland’s customer satisfaction scores, including Net Promoter Score and Trust Pilot ratings, increasing customer…
    • Performance pays: our competitive bonus scheme rewards you for driving performance, developing your team and delivering great results.
    • The rota can include shifts in the mornings, evenings, nights, weekends and bank holidays.
    • Regularly check and maintain an adequate supply of all products…
    • Experience of being in a customer facing role, within a busy retail environment or security guard role is ideal but not essential.
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    • Contributes towards improving Oak Furnitureland’s customer satisfaction scores, including Net Promoter Score and Trust Pilot ratings, increasing customer…
    • * Strong customer service and relationship-management skills.
    • * Understanding customer requirements and providing appropriate product and service information.
    • At least 1 year’s experience in customer service, sales, or another customer-facing role, such as retail, hospitality, a call centre or an office.
    • A proactive approach to problem-solving and a commitment to excellent customer service.
    • Oversee the tenancy administration process, such as drafting and…
    • Background in a customer service or operations environment.
    • Planning periodic service visits and ongoing maintenance schedules.
    • What We’re Looking For.
    • A genuine commitment to delivering a high standard of customer service.
    • Handling inbound customer enquiries and converting them into confirmed bookings.
    • This is a physically active role and will involve working shifts, including evenings and weekends.
    • Work to set schedules to ensure buses are ready for service…

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Customer Service & Sales Order Processer
Albion Fine Foods
·
3.0
Unit 2, Clipper Boulevard, Dartford DA2 6QB
£27,293 a year
Full-time
Apply on company site

Job details

£27,293 a year
Annual leave, Employee discount, Employee assistance programme, Cycle to work scheme
Full-time
Unit 2, Clipper Boulevard, Dartford DA2 6QB

Full job description

Great with customers? Brilliant on the phone? Love getting things right?


We have an exciting opportunity to join our busy Telesales team as a Customer Service & Sales Order Processor.


One of our lovely team members is heading off to pastures new, so we're looking for someone to join the team and help us continue delivering the friendly, responsive and reliable service our customers know us for.


You'll be right at the heart of our customer experience. From taking orders and answering product queries to sorting out delivery issues and making sure everything is entered accurately, you'll be someone our customers can rely on to listen, help and get things sorted. If you enjoy talking to people, solving problems and building great relationships, this could be just the role for you.


Our Customer Service team generally works 7:30am to 4:30pm, but we understand that one working pattern doesn’t suit everyone. We’re happy to consider some flexibility around start and finish times, so if you’re interested in the role but would benefit from a slightly different working pattern, we’d still love to hear from you. We’re open to discussing what could work for you alongside the needs of the team and our customers.


What will you be doing?


There’s plenty of variety. On a typical day, you’ll be:


  • Talking to our customers, taking orders and helping with product, availability and delivery queries
  • Managing orders and enquiries received by phone and email
  • Accurately processing customer orders on our systems
  • Checking order details and making sure everything is correct
  • Processing changes, additions and cancellations to orders
  • Working with different teams across the business to investigate and resolve customer queries
  • Taking ownership when something goes wrong and seeing it through to resolution
  • Keeping customers updated on changes or delays affecting their orders
  • Building positive, long-lasting relationships with our customers

Accuracy is really important too. Our customers depend on us to get their orders right and on time, so you'll play an important part in making that happen.


What are we looking for?


First and foremost, we're looking for someone who genuinely enjoys helping customers. You'll need:


  • Excellent communication skills, both over the phone and in writing
  • A friendly, confident and professional telephone manner
  • Great attention to detail and a high level of accuracy
  • Good computer skills and confidence working with different systems
  • A positive, solutions-focused approach to customer service
  • The ability to think on your feet and solve problems
  • The confidence to take ownership of a customer query and follow it through
  • The ability to stay calm, professional and helpful when things get busy
  • A reliable and conscientious approach to your work

Previous experience in customer service, sales administration, telesales or order processing would be an advantage. Experience within food wholesale, foodservice or distribution would be helpful too, but it's certainly not essential.


For us, great customer service, communication skills and the ability to work accurately matter more than formal qualifications.


Sound like you? If you're a people person who loves helping customers, enjoys solving problems and takes pride in getting the details right, we'd love to hear from you!


Work-life balance is important to us and we want you to spend time with family, friends and doing things you enjoy.....not just work. This is why we give you 30 days annual leave plus an additional 22 days off across the year, and still earn a full-time salary. Additionally, you will also have access to:


  • Our discounted staff purchase scheme on over 4,000 products
  • Enhanced family friendly policies
  • Cycle to Work and EV Salary Sacrifice Scheme
  • Internal Mental Health First Aiders
  • Employee Assistance Programme (EAP) including external mental health support and retail discounts

We are committed to fostering a diverse, inclusive, and equitable workplace where everyone feels valued and empowered. We welcome applications from all backgrounds and do not discriminate based on age, disability, gender identity, marital status, pregnancy, race, religion, sex, or sexual orientation. If you require any adjustments during the recruitment process, please let us know.

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