Skip to main content
Post your CV and find your next job on Indeed!

Customer Service jobs in New Alresford SO24

Sort by: -
    • A UK driving License & vehicle.
    • A passion for delivery of the best service and for delighting guests beyond their high expectations.
    • The position is full-time, 5 shifts over 7 days including earlies, evenings, weekends and bank holidays, and you will be expected to stand for the entirety of…
    • Answer inbound customer calls promptly and professionally.
    • Experience using ticketing systems and social media customer service platforms.
    • Able to work weekends and shifts.
    • This is a varied and often busy role, which involves taking orders from clients, communicating with the wider team based at…
    • You will oversee all operational duties within the warehouse.
    • Our customer’s orders are dispatched predominately to the UK (via third party carriers) as well as…
    • We are looking for someone who will support other colleagues in the team and work alongside clients ensuring high service levels are always delivered.
    • With proven success leading multi-channel customer service teams.
    • We're looking for an experienced customer service leader who combines operational excellence…
    • Delivering exceptional customer service and product recommendations.
    • A full driving licence is preferred.
    • Taking ownership of store performance and customer…
    • Reward and recognition through vouchers and cash incentives for Christmas and long service.
    • Full UK drivers licence and access to own car (essential).
    • Our commitment to excellence ensures that our customers receive reliable service every time.
    • Oversee scheduling for repairs and services to optimise…
    • A full UK driving licence would be advantageous.
    • A customer-first approach with a genuine desire to deliver excellent service.
  • Overview Stuck in a dealership that just doesn't have enough stock? No leads coming through? Fed up of pizza prospecting nights and earning no money…
    • Support the development and maintenance of customer journey content, including returns processes and service communications.
    • Positive and enthusiastic with a passion to learn and deliver fantastic customer service.
    • Facilitate communication between departments for marketing material…
  • View similar jobs with this employer
    • While building strong customer relationships and delivering an excellent customer experience are key, you'll also be comfortable identifying opportunities,…

Job Post Details

The Corporate Housing Partnership Limited logo

Guest Services Executive - job post

The Corporate Housing Partnership Limited
Southampton
£15.00 - £15.01 an hour - Part-time

Job details

Pay

  • £15.00 - £15.01 an hour

Job type

  • Part-time

Shift and schedule

  • Flexitime

Location

Southampton

Benefits

Pulled from the full job description

  • Flexitime
  • Referral programme
  • Employee discount
  • Life insurance
  • Additional leave
  • Company pension
  • Casual dress

Full job description

Job Title: Guest Services Executive

Reports To: Director of Operations and Guest Services

Location: Southampton with occasional travel to Newbury

Role Type: Flexible Part time 20 Hours call out roster

Own car and Drivers Required

Salary £15

About Us

Our group of companies specialises in housing solutions, supporting organisations with complex accommodation needs across the Corporate, Healthcare, Construction, and Insurance sectors. Backed by over 20 years of experience, it delivers tailored accommodation strategies, combining short and long-term housing, property management, and bespoke client support.

Objective of position

This is a really exciting opportunity to join our fast-paced, high-growth luxury property rental group operating across five brands, including The Corporate Housing Partnership, StarHost Residences, Harbour Escapes, Country Escapes and Portico Residences. We specialise in high-end accommodation for corporate, healthcare, construction, and insurance clients, delivering exceptional service across both short- and long-term stays.

We’re looking for both part-time Guest Services Executives to join our fun, dynamic and friendly team. Focused on making sure that our guests have absolutely everything they need for a luxury stay, you will go above and beyond to exceed our guests’ expectations.

Duties and Responsibilities

Lead and personally facilitate interactions with our Guests at appropriate times to create a lasting positive impression and providing Guests with service excellence

Ensure all Guest interactions create a positive experience, leading to high scores in our review platforms.

Provide a first class check in and familiarisation tour of the property for our Guests, identifying areas within the property that need to be explained or critical information shared.

Share the Guest Book with the Guests at the appropriate moment prior to their arrival at the property

Build a rapport with the Guests before and at their check in and identify their interests and resulting sales opportunities for The Corporate Housing Partnership which are also opportunities to enhance the Guest’s stay further.

Provide guests with quick and accurate responses to queries

Evaluate guest interaction points and work proactively to reduce the need for Guest questions making their stay more enjoyable and relaxed.

Take responsibility for being the ‘go-to’ member of the Guest Experience team for certain properties – ensuring that you have the deepest understanding for those that are allocated to you (meeting with the Owners for the property handover, if necessary)

Ensure you are an expert in our product knowledge and the local area for fine dining and other five-star related products that could be on offer to Guests.

You will be accountable for quality auditing prior to our Guest’s arrival and liaise with our housekeeping and maintenance teams. You will ensure a full handover between housekeeping and Guest Experience team, prior to Guest check-ins.

Person Specification

Previous experience in a high-end hotel guest liaison environment advantageous

A passion for delivery of the best service and for delighting guests beyond their high expectations

High attention to detail

A positive and confident attitude

Being highly personable at all times when around Guests and colleagues

The ability adheres to high standards and strict procedures

An ability to be flexible as the role may involve being on a call-out roster

A UK driving License & vehicle

Excellent professional appearance and positive interpersonal skills

Flexibility towards seasonal working arrangement

Microsoft Office and computer skills are essential

Passion for luxury hospitality

Essential experience:

Experience in high end hospitality in a guest facing role

Experience on checking in processes/ reservation management/ concierge

Driving Licence & Car (required)

Job Types: Part-time contract

Benefits:

  • Additional leave
  • Group Life Insurance
  • Casual dress
  • Company events
  • Company pension
  • Cycle to work scheme
  • Employee discount
  • Flexitime
  • Health & wellbeing programme
  • Referral programme

Why Join Us?

You’ll be part of a collaborative, ambitious team within a business experiencing rapid growth. This role offers variety, responsibility, and the opportunity to make a meaningful impact on the quality and performance of our property portfolio.

Pay: £15.00-£15.01 per hour

Benefits:

  • Additional leave
  • Company events
  • Company pension
  • Cycle to work scheme
  • Health & wellbeing programme
  • Referral programme
  • Work from home

Application question(s):

  • Do you have your own car and Drivers
  • Are you flexible with your time?
  • Do you live in or close to Southampton?
  • Are you willing to drive to Newbury on occasion?

Work Location: In person

Let Employers Find YouUpload Your Resume