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Job Post Details

Customer Service Executive - job post

Garden Trends Limited
Watlington OX49 5EQ
£27,040 a year - Full-time

Job details

Pay

  • £27,040 a year

Job type

  • Full-time

Shift and schedule

  • Monday to Friday

Location

Watlington OX49 5EQ

Benefits

Pulled from the full job description

  • Employee discount
  • Sick pay
  • Free parking
  • Company pension
  • On-site parking

Full job description

Join Our Growing Team as a Customer Service Executive!

  • Location: Watlington, Oxfordshire (office based role)
  • Hours: Full-Time, Monday to Friday, 8:30am – 5:30pm
  • Contract: Permanent

About Garden Trends

At Garden Trends, we’re passionate about helping people create beautiful, functional outdoor spaces they can enjoy all year round. As a leading multi-channel retailer in the garden and leisure industry, we specialise in premium barbecues, outdoor kitchens, garden furniture and seasonal lifestyle products.

With a strong presence both online and in our Moss End showroom, we’re proud to offer top-quality products and exceptional customer service.

The Role

We're looking for a proactive and enthusiastic Customer Service Executive to join our friendly, fast-paced team. This is a varied, office-based role where no two days are the same.

If you enjoy helping customers, solving problems, and juggling a mix of enquiries and admin tasks, this role could be a great fit for you.

Key Responsibilities

  • Acting as the first point of contact for customers via phone, email and live chat
  • Handling enquiries related to sales, orders, deliveries and returns with professionalism and care
  • Processing orders, returns and refunds accurately and efficiently
  • Supporting day-to-day administrative tasks and assisting the wider team when required

What We’re Looking For

  • Previous experience in a customer service, admin or office-based role
  • Confident communication skills with strong written and spoken English
  • Comfortable using computers and working across multiple systems (full training provided)
  • Naturally organised, logical and detail-oriented
  • Positive, adaptable and willing to support the team where needed

Why Join Us?

  • Work for a trusted and growing brand in the garden and leisure sector
  • Be part of a supportive, friendly team where your ideas are welcomed
  • Gain experience across both e-commerce and retail environments
  • Staff discount and product training provided

If you’re ready to bring your skills to a company that values teamwork, enthusiasm and excellent customer service, we’d love to hear from you.

Job Type: Full-time

Pay: £27,040.00 per year

Benefits:

  • Company pension
  • Free parking
  • On-site parking
  • Sick pay

Application question(s):

  • Are you able to commute to our office in Watlington OX49 5EQ on a daily basis
  • Are you looking for a full time permanent job.
  • Do you have your own means of transport? There is no public transport to our offices in Watlington.

Experience:

  • customer service: 1 year (required)

Work Location: In person

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