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Customer Service jobs in Watford

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    • Experience: Previous customer service experience or experience in customer-facing roles is highly preferred.
    • Job Type:* Full-time, Permanent.
    • View all Honour jobs - Watford jobs - Customer Service Representative jobs in Watford
    • Salary Search: Customer Service Role salaries in Watford
    • A genuine passion for delivering excellent customer service and building lasting relationships with clients.
    • In this role, you will be responsible for providing…
    • The role is responsible for driving operational excellence, ensuring consistently high levels of customer service, efficiency, and client satisfaction, while…
    • Great interpersonal skills with a genuine passion for customer service and helping others.
    • Diagnose customer needs through effective questioning techniques.
    • Do you hold a full UK driving licence and have access to a vehicle for business travel?
    • Deliver a high standard of customer service through outbound and inbound…
    • Provide excellent customer service before and after the sale.
    • The Sales Executive will be responsible for driving sales, building relationships with clients,…
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    • It’s essential that you have a full category B driving licence, with 6 points or less.
    • Guaranteed year 1 earnings include applicable location allowance and a £…
    • It’s essential that you have a full category B driving licence, with 6 points or less.
    • Guaranteed year 1 earnings include applicable location allowance and a £…
    • Display high standards of service and presentation.
    • You should have previous experience in Estate Agencyand must genuinely like dealing with people in a…
    • Exceptional customer service and communication skills, to understand and translate customer requirements into product recommendations.
  • View similar jobs with this employer
    • It’s essential that you have a full category B driving licence, with 6 points or less.
    • Guaranteed year 1 earnings include applicable location allowance and a £…
    • Display high standards of service and presentation.
    • You should have previous experience in Estate Agency and must genuinely like dealing with people in a…
    • Discretion and professionalism when handling confidential commercial and customer information.
    • Gather customer feedback and monitor market pricing, competitor…
    • Customer service: Identifying every opportunity to maximise customer experience with exceptional service.
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    • You will be the primary technical resource responsible for the health and continuity of our on-premises and hosted LAMP stack systems.

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Customer Service Role
Honour
Watford WD18 7EN
£25,000 - £30,000 a year
Permanent, Full-time
Apply now

Job details

£25,000 - £30,000 a year
Employee discount, Store discount, On-site parking
Permanent, Full-time
Watford WD18 7EN

Full job description

Job Title: Customer Service Representative

Location: Watford (On-site)

Salary: £25,000+ per annum (Depending on Experience)

Job Type: Full-time, Permanent

About the Role

We are looking for a reliable, customer-focused Customer Service Representative to join our team on-site in Watford. In this varied role, you will be the front-line voice and face of our business—helping customers over the phone, via email and live chat, and assisting in our on-site shop when required.

If you are a great communicator who enjoys solving problems and working in a dynamic environment, we would love to hear from you.

Key Responsibilities

  • Customer Support: Answer incoming phone calls, respond promptly to customer emails, and manage live chat queries.
  • Problem Resolution: Take ownership of customer issues, troubleshooting and resolving complaints or enquiries effectively.
  • Logistics & Delivery Liaison: Contact delivery and courier companies to track packages, investigate delays, and resolve shipping issues on behalf of customers.
  • Cross-Department Collaboration: Liaise with other internal departments (warehouse, operations, etc.) to ensure smooth processing of orders and queries.
  • Shop Coverage: Covering our small on-site shop as needed, providing a welcoming face-to-face service to visiting customers.

What We Are Looking For

  • Experience: Previous customer service experience or experience in customer-facing roles is highly preferred.
  • Communication: Excellent written and verbal communication skills in English.
  • Problem-Solving: Strong issue-resolution skills.
  • Multitasking: Ability to handle phone calls, emails, live chats, and shop duties seamlessly.

Work Location

  • On-site in Watford: Candidates must be able to commute daily to our Watford site.

We Are Honour:

Established in 1988, Honour is a leading supplier and designer of Fetish Fashions with a number of brands serving our customers throughout the UK and the rest of the world. Being one of the first specialist websites in the 90s, we quickly expanded our range and brought our reputation for excellent customer service online. Since then we have continued to expand with more products and choice available to more people around the world than ever before.

Job Type: Permanent

Pay: £25,000.00-£30,000.00 per year

Benefits:

  • On-site parking
  • Store discount

Application question(s):

  • Good Communication Skills

Location:

  • Watford WD18 7EN (preferred)

Work Location: In person

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