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Job Post Details

REL Field Marketing logo

Brand Ambassador - job post

REL Field Marketing
4.0 out of 5 stars
Watford WD17
£14.04 - £16.41 an hour - Part-time

Job details

Pay

  • £14.04 - £16.41 an hour

Job type

  • Part-time

Location

Watford WD17

Full job description

What's the role about?:


Field Brand Ambassador

Become the face of Mondelez in your territory
Field-Based | 24 Hours per Week | Fixed Term Contract 31st December 2026


Salary: £17,521.92 per annum (£14.04 per hour) up to 15% quarterly bonus

On-target earnings (OTE): up to £20,150 per annum
Territory: Watford, Borehamwood, Brent Cross, Edgeware and surrounds

Smollan are looking for a confident and proactive field-based professional to represent some of the UK's favourite brands, including Cadbury, Oreo, Belvita and Maynards Bassetts.

In this role, you'll combine excellent merchandising standards with strong negotiation and relationship-building skills, working closely with store managers and colleagues to maximise product visibility, availability and promotional compliance.

If you enjoy working independently, building rapport quickly and taking pride in delivering great in-store results, we'd love to hear from you.

What You'll Be Doing

Building Relationships
  • Develop strong partnerships with store managers and colleagues
  • Use effective communication and negotiation skills to secure support for promotional activity, displays and compliance initiatives
  • Become a trusted ambassador for Mondelez brands within your territory
Delivering In-Store Excellence
  • Implement planograms and merchandising activity
  • Build eye-catching displays and promotional features
  • Ensure products are available and visible for shoppers
Driving Performance
  • Identify opportunities to improve compliance and availability
  • Use store insights to maximise sales opportunities
  • Support delivery of territory objectives through excellent execution
What We're Looking For
  • Experience in merchandising, retail, customer service or a field-based role
  • Strong communication and relationship-building skills
  • Confidence influencing and negotiating with store managers and colleagues
  • A proactive approach to identifying opportunities and solving problems
  • Ability to work independently and manage your own territory effectively
  • Commercial awareness and a focus on delivering results
Benefits
  • Up to £16.41 per hour on-target earnings
  • Quarterly bonus opportunities and incentives
  • Full training and development
  • Career progression opportunities within Smollan and the wider group

Early applications are encouraged as we reserve the right to pause or close this vacancy before the advertised closing date.

More about us...:

At Smollan, our colleagues are valued, supported, and set up for success by empowering them with the tools, training, and opportunities to excel in a dynamic environment. We are committed to fostering an inclusive, welcoming workplace where everyone can thrive and celebrate individuality.

Awards
We are an Award-Winning Workplace! We’re proud to be recognised as one of UK & Europe’s Best Workplaces™* every year since 2015, with additional accolades:
  • UK’s Best Workplaces™ for Women* (since 2018)
  • UK’s Best Workplaces™ for Wellbeing* (since 2018)
  • UK’s Best Workplaces™ for Development* (since 2024)
  • UK’s Best Workplaces™ in Consulting & Professional Services* (2023)
  • Happiest Workplace Award* (WorkL, 2023,2024 & 2025)
We’re also the most awarded agency in our industry, with multiple FMBE awards* (our industry awards) and more Agency of the Year* titles than any competitor.

Sustainability*
Looking for a company committed to a Sustainable Future? Our environmental achievements include...
  • Ecovadis – Silver Award
  • ISO 14001 & ISO 27001 Certifications
  • Cyber Essentials Accreditation
  • Partnership with Oblong Trees
  • awards may be listed under our previous name, REL Field Marketing.

Our Rebranding Journey
In January 2026, REL Field Marketing became part of the Smollan brand, marking an exciting next chapter in our journey. With a 30-year heritage and being part of the Smollan network since 2015, this change is about more than a new name - it brings together our strong local expertise with Smollan’s global scale, insight, and innovation. You’ll be working for a business that values its local teams, now supported by global best practices, shared knowledge, and opportunities to build your career as part of a truly international organisation.

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