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Job Post Details

Customer Sales Advisor - job post

Able to Enable Ltd
York
£13 - £14 an hour - Permanent, Part-time, Full-time

Job details

Pay

  • £13 - £14 an hour

Job type

  • Part-time
  • Permanent
  • Full-time

Location

York

Benefits

Pulled from the full job description

  • Sick pay
  • Free parking
  • Company pension
  • On-site parking

Full job description

About Us

Established for over 27 years, Able to Enable Ltd helps people maintain their independence, freedom and quality of life through the supply of mobility equipment, vehicle adaptations and wheelchair accessible vehicles.

As a proud Which? Trusted Trader and Motability Scheme Partner, we are committed to providing honest advice, exceptional customer service and ongoing support to every customer we help.

Due to continued growth, we are looking for a friendly, motivated and customer focused Mobility Advisor to join our team.

Location

This role will involve working across our North Yorkshire showrooms, primarily in York and Harrogate. Applicants should be comfortable travelling between locations as required. As a growing business, there may also be opportunities to support future locations within the region.

The Role

This is an opportunity to make a genuine difference to people's lives by helping them remain independent and active. A varied and rewarding role combining customer service, sales & support for our marketing activities where no two days are the same. You will be responsible for providing outstanding customer service, helping customers find the right solutions for their needs, and supporting the day-to-day operation of our showrooms.

Key Responsibilities

  • Welcoming customers into the showroom and understanding their individual needs
  • Demonstrating products and providing tailored recommendations
  • Promoting, selling and securing customer orders through a consultative approach
  • Building strong relationships with customers and their families
  • Achieving individual and team sales objectives
  • Assisting with the company's marketing activities, including social media updates, website content, google profile, promotions and local advertising
  • Responding to customer enquiries by telephone, email and in person
  • Ordering stock and managing customer orders
  • Maintaining attractive showroom displays and high presentation standards
  • Carrying out home demonstrations, deliveries and product handovers
  • Assisting with product assembly and showroom stock management
  • Working closely with colleagues to deliver an exceptional customer experience

The Ideal Candidate

Previous retail or customer service experience would be beneficial, although full training will be provided. We're looking for someone with a positive attitude, excellent communication skills and a genuine desire to help people.

  • A friendly, positive and professional attitude
  • Excellent communication and interpersonal skills
  • Strong organisational and time-management abilities
  • Able to work independently and use initiative
  • Commercially aware and customer focused
  • Comfortable demonstrating products and explaining benefits clearly
  • Patient, caring and empathetic when dealing with customers
  • Experience with social media, Canva, website content management or basic marketing activities would be advantageous but is not essential
  • Due to the weight of some products safely able to lift 25kg.
  • Full UK driving licence required
  • DBS check required

Hours & Benefits

  • Typically 10:00am to 4:00pm across four or five days per week
  • Flexible working pattern to be discussed
  • Additional hours and full-time opportunities may be available for the right candidate. We would still welcome applications from candidates seeking a full-time position.
  • Some Saturday working will be required on a rota basis
  • £13.00 - £14.00 per hour depending on experience, plus uncapped bonus
  • Company pension
  • Holiday entitlement based on agreed working pattern
  • Full product training provided
  • Ongoing training and development opportunities

Full in-house and supplier training will be provided to help you become a successful and valued member of the Able to Enable team.

Job Types: Full-time, Part-time, Permanent

Pay: £13.00-£14.00 per hour

Benefits:

  • Company pension
  • Free parking
  • On-site parking
  • Sick pay

Application question(s):

  • What interests you about this role?
  • This role may involve working across our North Yorkshire showrooms and occasional Saturday working. Are you comfortable with this?
  • What do you think you would bring to the Able to Enable team?

Licence/Certification:

  • Driving Licence (required)

Work Location: In person

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