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Customer Service jobs in Warrington

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    • As a Customer Service Advisor you will deliver world class tailored customer service to both internal and external customers.
    • As a Coffee King Team member you are responsible for maintaining quality service through your front of house duties, cash handling, customer service and stock…
    • Prepare and send customer quotations in a timely manner.
    • Excellent communication skills and ability to build rapport with customers.
    • Passionate about delivering exceptional customer service and creating positive customer experiences.
    • Contacting existing Hatfields customers who are due a…
    • Booking goods into the warehouse.
    • Work with third party drivers and customers.
    • 15% staff discount to use in any of our 300+ shops on a great range of food and…
    • The ideal candidate will be passionate about customer service excellence and have a proven track record in training and developing customer service…
    • Experience in customer service, logistics, transport or operations coordination.
    • Liaise with customers, drivers and suppliers to ensure service levels and KPIs…
    • Previous sales or customer service experience.
    • Support customer retention through excellent service levels.
    • Build and maintain strong customer relationships.
    • *Hold a Full UK Driving Licence - Any job offer that requires driving company vehicles is subject to a DVLA check, and applicants with six or more penalty…
    • Update our patient records system to ensure placed orders are submitted to the warehouse for picking and delivery.
    • Knowledge of regulated services (credit, warranties) is preferred.
    • The Field Trainer acts as a bridge between suppliers, Currys, and SES colleagues, providing…
    • Valid UK driving licence and own car is essential.
    • The ideal candidate will possess excellent administrative and organisational skills, alongside strong…
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    • Some customer service administration work.
    • Taking inbound calls and responding to online enquiries, understanding customer requirements and presenting…
    • Takes pride in accuracy and customer service.
    • Experience in customer service or sales administration.
    • Monitor stock availability and communicate clearly with…
  • View similar jobs with this employer
    • Full UK driving licence required.
    • Maintain compliance, transparency & customer trust.
    • 5.5-day working week (alternate weekends).
    • Up to 34 days’ annual leave.

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Job Post Details

ForFarmers logo

Customer Service Representative - job post

ForFarmers
3.4 out of 5 stars
Preston PR5
Part-time
You must create an Indeed account before continuing to the company website to apply

Job details

Job type

  • Part-time

Location

Preston PR5

Full job description

Reporting to: CSD Team Lead

Reference: R9654

Location: Preston or Newcaslte Under Lyme

Summary
As a Customer Service Advisor you will deliver world class tailored customer service to both internal and external customers. As the first point of contact for customers you will listen to and review their needs, ensuring the best possible outcome for both the customer and ForFarmers. You will be focused on order, prescription and complaint management, in addition to structured reporting requirements, whilst proactively identifying ways to improve the customer experience at every opportunity. This is a unique customer service role in a fast paced, variable environment, which is equally demanding and rewarding.

Tasks and responsibilities as a Customer Service Advisor:

Order Management:

  • Ensure the smooth flow of order information throughout the supply chain, liaising with key internal stakeholders to manage orders against available capacity
  • Execute strategic order reviews to maximise fleet and production efficiency, to include dual dates, mill multiples, drop size and other supply chain principles
  • Develop a deep knowledge and understanding of the key account process, its farmers and contract growers
  • Offer highly efficient problem solving solutions
  • Produce accurate reports within a timely manner

Prescription Management:

  • Facilitate veterinary liaison with regards to prescription requirements for medicated diets, adhering to protocols and legal stipulations at all times

Complaint Management:

  • Effective and efficient management of customer complaints, utilising the ForFarmers complaints system
  • Enhance the complaints service for our key account through working collaboratively with key stakeholders to reach mutually beneficial outcomes

Applications
We value diversity in our workplace and welcome enquiries from everyone.

Candidates wishing to apply who would require sponsorship can determine the likelihood of obtaining a Certificate of Sponsorship for the role by assessing their circumstances against the relevant criteria on the Gov.UK website.

Please make us aware if your need any reasonable adjustments to participate in this process.

We encourage you to submit your application as early as possible and not wait as closing dates may vary.

Work Location: In person

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