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    • Location: US Based and remote options available with visits to our office in Norwalk and other US sites as and when required.
    • Customer success: 2 years (required).
    • At least two years in a customer-facing role: customer success, account management, support, onboarding, inside sales or…
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    • Respond to customers quickly and professionally.
    • Scheduling and coordination of customer jobs.
    • Ensure reports meet SSA standards before delivery to customers.
    • Building & maintaining strong client relationships with a portfolio of customers.
    • Here’s what you’ll need for success:
    • (Portsmouth, UK) Hybrid/Office based.
    • The ideal candidate brings strong B2B SaaS experience, a commercial mindset, and a passion for building lasting client relationships that drive both customer…
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    • Some highlights of our success:
    • You combine commercial discipline with customer empathy.
    • Experience creating and executing customized enterprise success plans.
    • Collaborate with project managers to improve processes and make sure to optimize for client delivery.
    • Own and manage the lifecycle of integration-related…
    • As a customer-owned and customer-focused organisation, our Partner Funds are at the heart of everything we do.
    • Leeds – 3 days in the office.
    • Success will be measured through customer retention, customer satisfaction, account growth, customer outcomes, and the ability to help customers achieve…
    • We hate red tape, we care about your output, your pipeline, and your success.
    • We are looking for a driven Customer Sales and Success Manager / Business…
    • Strong empathy for customers and excellent relationship-building skills.
    • How many years of customer service experience do you have?
    • Knowledge of Salesforce CRM.
    • You will be leading a sales and customer success team to sign new clients and increase the spend from existing clients.
    • This is a hands-on role.
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    • Respond to customers quickly and professionally.
    • Scheduling and coordination of customer jobs.
    • Ensure reports meet SSA standards before delivery to customers.
    • Collaborate with colleagues to achieve renewal targets, share insights, and continuously improve customer success processes.
    • What that means day to day.
    • Championing customer satisfaction, representing their voice to drive continuous improvement.
    • Lead smooth, value-driven onboarding experiences that ensure quick…

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Job Post Details

Domestic & General logo

Senior Account Manager - job post

Domestic & General
2.8 out of 5 stars
United Kingdom
Full-time
You must create an Indeed account before continuing to the company website to apply

Job details

Job type

  • Full-time

Location

United Kingdom

Full job description

Senior Account Manager US

Location: US Based and remote options available with visits to our office in Norwalk and other US sites as and when required.

Contract: Permanent

Salary: Competitive

As part of our continued growth in the US, we’re looking for a Senior Account Manager to join our US Client Delivery team at Domestic & General. As an Senior Account Manager, you will play a key role in supporting successful project delivery and growth of assigned client accounts across D&G’s US business. Working closely with the Account Director and Client Relationship Leads, you will help execute client initiatives, track projects from ideation to completion and coordinate activity across internal delivery teams to ensure outcomes are delivered on time, on budget, and in line with agreed client and business priorities.

The role is hands-on and execution-focused, with responsibility for managing day-to-day delivery activity, supporting growth and commercial initiatives, and acting as a key point of coordination between clients and D&G’s internal teams. While this role does not carry ultimate commercial or contractual accountability for client accounts, it operates closely with Client Relationship Leads and shares responsibility for supporting growth, performance, and high-quality client outcomes.

The role may require occasional domestic travel to client, partner, or manufacturing sites to support delivery activities and conduct on-site audits as needed

What you'll do:

Client delivery & account support

  • Support the Account Director to successfully deliver key initiatives across client accounts

  • Act as a day-to-day point of contact, ensuring smooth execution and a great client experience

  • Turn client priorities into clear, actionable delivery plans with defined timelines

Driving growth & commercial impact

  • Support the rollout of growth and optimisation initiatives across your accounts

  • Contribute insights and analysis to help shape client strategy and decision-making

  • Play a key role in identifying opportunities to enhance performance and value

Performance & reporting

  • Track and analyse performance against KPIs to ensure we’re delivering on our promises

  • Produce clear, insightful reporting for both clients and internal stakeholders

  • Help bring data to life, highlighting trends, risks, and opportunities

Collaboration & continuous improvement

  • Work cross-functionally to coordinate activity and ensure timely, high-quality delivery

  • Support governance processes, audits, and readiness checks where required

  • Champion scalable ways of working and contribute to continuous improvement initiatives

What you’ll bring:

  • Experience in account management, client delivery, project delivery, or commercial operations roles

  • Highly organised, with the ability to manage multiple priorities and workstreams at the same time

  • A strong understanding of how commercial goals translate into operational delivery and outcomes

  • Confident working with data, with the ability to analyse performance and produce clear, actionable insights

  • Experience operating in regulated, service-led, or complex environments is a plus

  • Familiarity with delivery tracking, reporting, or workflow tools would be beneficial

At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.

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