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    • Previous experience in a customer service or similar role.
    • Clear, confident communicator, comfortable on the phone and in writing.
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    • Liaising with internal and external clients, ensuring a high level of customer service and ensuring accurate, timely reporting.
    • On the job support and learning.
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    • With over 60 years of experience in highly regulated sectors, the group supports public and industrial stakeholders in the execution of complex and strategic…
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    • With over 60 years of experience in highly regulated sectors, the group supports public and industrial stakeholders in the execution of complex and strategic…
    • You will have good numerical and data analysis skills and good writing skills.
    • The post can be full‑time or part‑time; with flexibility to make this work for…
    • You will have experience writing bids, tenders, funding applications, service.
    • Contribute to the continuous improvement of bid writing processes.
    • Strong assessment, analytical and professional report-writing skills.
    • Contributing positively to team practice, professional supervision and continuous service…
    • Confident written and verbal communication, including handling customer phone calls and writing clear ticket updates under time pressure.
    • Develop campaigns to increase awareness, engagement and understanding of our services.
    • Develop patient stories, staff profiles, service explainers, campaign…
    • Flexible and hybrid working arrangements subject to service requirements.
    • Support the generation of external income in the section and across the service and…
    • An approachable, friendly, and professional communication style, both orally and in writing.
    • The role reports to the Head of Faculty and starts at the beginning…
    • You will prepare and deliver teaching to meet the individual needs of learners based on their reading, writing, speaking & listening skills.
    • You're confident on the phone and communicate clearly in writing.
    • Previous experience in insurance, claims handling, restoration, scheduling, customer service,…
    • An approachable, friendly, and professional communication style, both orally and in writing.
    • Promote and safeguard the welfare of all students at MPW London.
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    • Commitment to providing excellent customer service.
    • Outstanding writing and vocal communication abilities.
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Flatpay ApS UK logo
Customer Support Agent
Flatpay ApS UK
·
3.0
London W12
Permanent
Apply on company site

Job details

Here’s how the job details align with your profile.

Job type

Permanent

Benefits

Pulled from the full job description
Referral programme
Employee assistance programme
Private medical insurance

Full job description

Flatpay is one of Europe's fastest-growing fintech companies, now expanding across the UK.

Role: Customer Support Agent
Location: 5 days a week, London, White City
Hours: 10:00 to 18:30

You'll be the first point of contact for Flatpay merchants, helping them get set up, resolve issues, and feel supported at every step.

Responsibilities

  • Handle inbound and outbound calls to support merchants with their setup, queries, and overall experience

  • Resolve customer enquiries and support tickets accurately and at pace

  • Prepare onboarding contracts and ensure all documentation is completed and submitted correctly

  • Keep customer satisfaction data up to date and flag trends or issues to the wider team

  • Work closely with internal teams to share customer insights and help improve processes

  • Bring forward ideas based on customer conversations to help us make better decisions

Skills and Attributes

  • Clear, confident communicator, comfortable on the phone and in writing

  • Strong attention to detail, especially when handling documentation

  • Proactive problem-solver who doesn't wait to be told what to do

  • Organised and able to manage multiple tasks without dropping the ball

  • Customer-first mindset with a positive, can-do attitude

  • Comfortable working both independently and as part of a team

Our Values

At Flatpay, how we work matters as much as what we achieve.

  • Happy Humans: We bring energy to our work and create teams people enjoy being part of.

  • No Assholes: We perform at a high level while treating colleagues and customers with respect.

  • It's Our Business, Own It: Everyone takes responsibility and manages their work like it's their own business.

  • Start With No: We challenge ideas, think commercially and focus on what truly creates value.

  • Sky-High Ambitions: We set bold goals and expect people to keep raising the bar.

  • The Best Argument Wins: Titles don't decide outcomes. We debate openly to reach the best decisions.

What's in it for you

  • Medicash EAP and Medicash Proactive health support

  • Bupa Select private healthcare

  • Refer-a-friend scheme: earn up to £500 for every successful referral

Background and Requirements

  • Previous experience in a customer service or similar role

  • Fluent in English

  • Right to work in the UK (unfortunately we can't offer visa sponsorship right now)

  • Bonus: experience in the payments or fintech sector

Hiring Process

  • Application Review: Our Talent Team reviews your CV to assess experience and potential fit.

  • Talent Team Call (30 minutes): A conversation to understand your background and assess your fit for the role.

  • Manager Interview (30 minutes, onsite at White City): A face-to-face conversation with the hiring manager.

  • Offer: Successful candidates receive a fast-turnaround offer.

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