Cycling jobs

THE ROLE

Love bikes? Enjoy working with people? If so, this is your opportunity to turn your passion into a career, as we are looking for a Bicycle Mechanic & Sales Associate to join our busy store in the centre of Cambridge.

This is a hands-on role where no two days are the same - one minute you’re building bikes in the workshop, the next you’re helping a customer find their perfect ride.

WHAT YOU’LL DO

Bike Building/ Wheel Building:

• Build and assemble bicycles subject to full pre-delivery inspection
• Build wheels to the same high-quality standard where needed

Repairs:

• Perform full diagnostic and subsequent repairs on customer’s bicycles and E-bikes, ensuring the highest safety and performance standards are met

Diagnostics:

• Diagnose and resolve all warranty related issues
• Conduct diagnostics on E-shifting systems, E-Bikes and Power Meters to ensure optimal functionality
• Provide accurate repair quotes and advice to customers

Customer Service

• Handle enquiries including calls and emails, addressing repair or technical issues and making informed decisions
• Deliver expert advice and outstanding customer service
• Help customers to choose the right bike, accessories and apparel to suit their needs and lifestyle
• Drive sales though product knowledge and recommendations
• Maintain high standards across the shop floor and workshop

Assist with, or carry out other duties when required

WHO WE’RE LOOKING FOR

The person we’re looking for will be someone who loves to be around bikes and people! You’ll be a highly organised and motivated bicycle mechanic with proven previous experience, and the ability to work in a time-critical, and on occasion, pressured environment.

You’ll play a key role in delivering expert repairs and precision builds, driving sales, and providing outstanding customer service to anyone who walks into store.

Along with a friendly manner and a can-do attitude, you’ll be working in a small team, so you’ll need to be a team player with excellent communication and interpersonal skills, and able to handle conflicting priorities easily.

KNOWLEDGE, EXPERIENCE & QUALIFICATIONS

• Ideally a minimum of 3+ years’ experience in a service or workshop environment within the cycling or relatable industry
• Qualified bicycle mechanic with NVQ Level 2 or City & Guilds Level 2
• Cytech 2&3 / equivalent qualification
• Up to date with latest cycling technologies
• Experience with diagnosing, maintaining and repairing all bicycle and E-Bike componentry
• A passion for cycling or the bicycle industry would be advantageous
• Excellent communication and organisation skills are a must

*

THE PACKAGE

Location: Giant Store Cambridge, Hills Road, CB2 8PB

Term: Permanent - Full-Time

Salary: Competitive salary, experience dependant

Hours: 9:00 – 17:30 Five days a week including one weekend day

Benefits:

• Company Contributory Pension Scheme
• Loan Bike Scheme (restrictions may apply)
• 21 days holiday
• UK public holidays given (unless working is required which will be notified in advance)
• Generous employee rates on bikes, gear and apparel
• Enhanced Maternity and Paternity Packages

At Giant UK Ltd, we believe in creating an inspiring and inclusive work environment where passion and people come first. We welcome applicants from all backgrounds and experiences — because we know our differences are our strength.

Ready to join the ride?

Join us at Giant UK Ltd, and help us elevate the cycling experience for everyone!

Job Types: Full-time, Permanent

Application question(s):

• Qualified bicycle mechanic with NVQ Level 2 or City & Guilds Level 2
• Cytech 2&3 / equivalent qualification
• Experience with diagnosing, maintaining and repairing all bicycle and E-Bike componentry

Experience:

• bicycle service or workshop environment: 3 years (required)
• Bicycle Mechanic: 3 years (required)

Work Location: In person