Skip to main content
Post your CV and find your next job on Indeed!

communications jobs

Sort by: -
    • Excellent communication skills, both written and verbal.
    • Ability to produce high-quality customer-focused communications and reports.
    • What We're Looking For*.
    • Flexible working:* This is a full-time role (37 hours per week).
    • Depending on your business area and responsibilities, there may be opportunities for flexible…
    • Has good written English and can draft emails and internal communications.
    • You will provide internal communications support by coordinating information from…
    • Experience in a brand, communications, marketing or related role with responsibility for developing and delivering multi-channel communications.
    • Significant experience in communications, PR, or marketing roles, with a proven track record of delivering strategic communications initiatives in a fast-paced…
    • Excellent written and verbal communication skills.
    • Responsible for continuous delivery of key internal communications via multiple channels and outlets.
    • This varied and rewarding role includes brand management, stakeholder engagement, internal communications, recruitment marketing and the operational delivery of…
    • Demonstrable track record of creating communications plans and implementing effective communications strategies.
    • Experienced in Adobe and Canva.
  • View similar jobs with this employer
    • Configure, deploy, and maintain operational and tactical communication systems.
    • As a full-time soldier, entry-level Communications Engineer in the British Army,…
    • A minimum of 7 years of experience in global public relations, external communications, or corporate communications.
  • View similar jobs with this employer
    • Configure, deploy, and maintain operational and tactical communication systems.
    • As a full-time soldier, entry-level Communications Engineer in the British Army,…
  • View similar jobs with this employer
    • Configure, deploy, and maintain operational and tactical communication systems.
    • As a full-time soldier, entry-level Communications Engineer in the British Army,…
    • Significant experience of leading strategic marketing, communications or recruitment campaigns that deliver measurable outcomes.
    • Exceptional written and verbal communication.
    • Manage all inbound media enquiries and act as the key point of contact for external communications.
    • We’re looking for a brand-centric PR and Social Media Lead (3+ years experience) looking to join our growing Marketing team, playing a pivotal role in…

People also searched:

marketing
pr
communications officer
communications manager
internal communications
copywriter
media
public relations
content
journalism

Job Post Details

Customer Engagement & Communications Officer - job post

Westfield Housing Association
Nilsson Drive, Workington CA14 5BD
£36,680 a year - Full-time
You must create an Indeed account before continuing to the company website to apply

Job details

Pay

  • £36,680 a year

Job type

  • Full-time

Location

Nilsson Drive, Workington CA14 5BD

Benefits

Pulled from the full job description

  • Employee discount
  • Sick pay
  • Life insurance
  • Free parking
  • Company pension
  • Health & wellbeing programme
  • Free flu jabs

Full job description

Job Overview

Westfield Housing Association is looking for an enthusiastic and people-focused Customer Engagement & Communications Officer who is passionate about making a positive difference in local communities and ensuring customers have a real influence on the services they receive.

This new role will lead customer engagement, consultation and communications activities, helping to strengthen customer involvement in decision-making, drive service improvements and build strong relationships across our communities.

Main Responsibilities

  • Lead customer engagement activities, consultations, and events.
  • Support and develop the Customer Panel and other resident involvement opportunities.
  • Collect, analyse, and report on customer feedback and satisfaction data.
  • Create and manage customer communications, including: newsletters, website content, social media updates and customer information materials
  • Manage complaints and compliments processes and use lessons learned to improve services.
  • Promote positive community stories, achievements, and social value outcomes.
  • Support community projects and oversee the Neighbourhood Investment Fund.
  • Line manage two Customer Service/Administration Assistants (one full-time employee and one apprentice).

What We're Looking For

Ssomeone with experience, (professional or voluntary), engaging with customers and residents, gathering and analysing feedback, and turning insight into meaningful service improvements. Strong communication skills are essential, with the ability to create eye-catching content across digital and traditional channels, build positive relationships, and work collaboratively with a wide range of stakeholders.

The ideal candidate will be organised, proactive and confident managing multiple projects, events and priorities, with experience of complaints handling, community engagement, customer consultation or service improvement activities. Previous experience in social housing, community development or customer engagement is desirable, along with the ability to motivate and support others through effective people management. We are looking for someone who shares our commitment to excellent customer service, equality, inclusion and continuous improvement.

Pay: £36,680.00 per year

Benefits:

  • Company pension
  • Employee discount
  • Free flu jabs
  • Free parking
  • Health & wellbeing programme
  • Life insurance
  • On-site parking
  • Sick pay

Application question(s):

  • Educated to A-Level standard or equivalent professional or voluntary knowledge and experience.
  • Excellent communication skills, both written and verbal
  • Ability to engage effectively with a diverse range of customers and stakeholders
  • Ability to analyse information and make evidence-based recommendations.
  • Ability to produce high-quality customer-focused communications and reports.
  • Able to work independently and take initiative while contributing positively as part of a team.
  • Flexible approach to working, including occasional evening or community-based activities.
  • Ability to travel within the Association's operating area and to meetings, visits and partnership work as required.

Work Location: In person

Let Employers Find YouUpload Your Resume