Damp Proofing jobs in Chichester

About Safeguard Europe

Since 1983, Safeguard Europe Ltd has been developing innovative and high-quality products for the treatment of the effects of moisture in buildings. Our products include damp proofing, basement waterproofing, condensation and timber treatments among others. Many of these solutions are based on silicone, cementitious and polymer technologies. These are developed, manufactured and marketed all under one roof in an end-to-end process that allows for rapid new product development. We are constantly expanding our scope to cover new territories and markets. Safeguard Europe encourages an open and collaborative environment and welcomes ideas and contributions from all members of the team.

Job description

Safeguard Europe is looking for a Customer Service Representative to contribute to a thriving sales team with great customer services and the ability to meet the needs of clients who need assistance. You will provide sales and customer service support to customers calling, emailing, live chatting or instant messaging the team. Extensive training on our products and their application will be provided.

Duties:

• Prioritise and process customer orders and requests submitted by telephone, email, live chat or instant message
• Investigate and resolve customer complaints and resolve complaints quickly and patiently, including assistance of customers who may have received their orders late, have received the wrong order or have received faulty products
• Advise customers on the use of products escalating to the technical team where appropriate
• Maintain thorough and accurate customer service records
• Keep confidential records and financial information private and secure
• Liaise with company suppliers to arrange collections, deliveries item repairs, correspondence and email management as needed
• Work as part of the sales team to drive positive company sales results
• Help customers register online and process their orders
• Check product availability for customer orders and order or restock items if necessary to satisfy the customer
• Assist financial department with customers on security checks, accounting enquiries or flagged accounting issues raised by the customer
• Communicate with customers about their orders, including any delays or changes in delivery
• Support the sales team to drive positive company sales results

Skills / Experience:

• Good communication skills, verbal and written
• Ability to understand technical aspects and function of building materials
• Ability to relay technical information in a positive and supportive way
• Familiar with CRM Systems
• Attention to detail

Job Type: Full-time

Pay: £24,000.00-£25,000.00 per year

Additional pay:

• Yearly bonus

Benefits:

• Company events
• Company pension
• Employee discount
• Life insurance
• On-site parking
• Referral programme
• Sick pay

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Horsham RH13 5QL: reliably commute or plan to relocate before starting work (preferred)

Experience:

• Customer service: 1 year (preferred)

Work authorisation:

• United Kingdom (preferred)

Work Location: In person