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Job Post Details

Customer Service Assistant - job post

Mobility South West Ltd
Chelworth Industrial Estate, Highworth SN6 6HE
£24,300 a year - Full-time

Job details

Here’s how the job details align with your profile.

Pay

  • £24,300 a year

Job type

  • Full-time

Location

Chelworth Industrial Estate, Highworth SN6 6HE

Benefits
Pulled from the full job description

  • Company pension
  • Free parking
  • On-site parking

Full job description

## Job Summary
We are an e-commerce business trading in the Mobility and Healthcare products sector. We are seeking a full time Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients.

## Responsibilities
- Handle incoming customer inquiries via phone, email, and Zendesk
- Assist customers with product information, orders, and technical queries
- Perform data entry tasks accurately and efficiently
- Excellent written and verbal communication skills, with attention to detail essential.
- Able to pick up technical knowledge quickly to help resolve customer issues.
-

## Experience
- Previous experience in a customer service role is preferable in the care sector ideally
- Ability to prioritise workloads and work as part of a team and alone
- Experience with Zendesk and Teams desirable but not essential as training will be given
- Proficiency in data entry and using customer service software
- Excellent phone etiquette and interpersonal skills

## IMPORTANT NOTE

This area is not served by any kind of public transport, so a car is essential. Please be aware of this before applying. Thanks

Job Type: Full-time

Pay: £24,300.00 per year

Benefits:

  • Company pension
  • Free parking
  • On-site parking

Education:

  • GCSE or equivalent (preferred)

Experience:

  • customer service: 1 year (required)

Licence/Certification:

  • Driving Licence (required)

Work Location: In person

Application deadline: 31/01/2025
Reference ID: CS (3) 10.01.25
Expected start date: 24/02/2025

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