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    • Visiting customer premises to investigate debt, welfare concerns, suspected energy theft and metering irregularities.
    • What you'll be responsible for:*.
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    • 1,000+ employees, £20bn in annual card spend, 200,000+ customers, 17,000+ Trustpilot reviews averaging 4.7 stars, and we're profitable.
    • Monitor aged debt, identify high-risk accounts, and escalate where necessary.
    • Proven experience in debt collection or credit control (1 year’s experience is…
    • Debt collection: 1 year (required).
    • Starting basic salary of £28,000 - £30,000 per annum.
    • 25 days holiday plus an extra day for every 5 years’ service (max 30…
  • View similar jobs with this employer
    • Visiting customer premises to investigate debt, welfare concerns, suspected energy theft and metering irregularities.
    • What you'll be responsible for:*.
  • View similar jobs with this employer
    • Visiting customer premises to investigate debt, welfare concerns, suspected energy theft and metering irregularities.
    • What you'll be responsible for:*.
    • Competitive salary: £24,349 - £25,000 per year.
    • Company pension, life insurance and sick pay.
    • Cycle-to-work scheme and on-site parking.
    • What you’ll be doing*.
    • Your primary role will be making and receiving telephone calls from customers to arrange repayment of outstanding debts also drawing on your resilience and…
    • 26 days holiday, and a day off for your birthday (increasing with service to 30 days), plus bank holidays.
    • Free access to company holiday homes.
    • Previous experience in credit control/debt recovery.
    • This is a full-time, office-based role focused on reducing aged debt and improving debtor days.
    • Manage customer accounts and monitor outstanding debts.
    • Prepare aged debt reports and support cash flow management.
    • Processing Prepayment to release orders.
    • There could be other elements of the debt recovery process that you would work on, such as updating our customer data, fixing any issues preventing debt…
    • 26 days holiday, and a day off for your birthday (increasing with service to 30 days), plus bank holidays.
    • Free access to company holiday homes.
    • Previous experience working within a debt collection team.
    • Escalate queries or issues that are preventing debt recovery.
    • Early 8.00 - 16:30 (1 in 10).
  • View similar jobs with this employer
    • Visiting customer premises to investigate debt, welfare concerns, suspected energy theft and metering irregularities.
    • What you'll be responsible for:*.

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British Gas logo
Senior Debt & Revenue Protection Officer
British Gas
·
3.5
Cheshire
£35,036 a year
Permanent, Full-time
Apply on company site

Job details

£35,036 a year
Permanent, Full-time
Cheshire

Full job description

Senior Debt & Revenue Protection Officer

We're looking for a Senior Debt & Revenue Protection Officer to join our field based team supporting residential and business customers across the Cheshire area.

This is a varied and rewarding role where you'll take ownership of customer visits, investigate potential energy theft, identify welfare concerns, and support customers in finding sustainable solutions to energy debt. You'll play a vital role in protecting both our customers and our business while ensuring safety remains at the heart of every interaction.

Working independently in the field, you'll assess customer circumstances, identify vulnerabilities, investigate metering irregularities, and deliver the most appropriate outcome based on each individual's situation. You'll be trusted to make decisions that balance customer welfare, compliance, safety and commercial outcomes, using your judgement to deliver the right resolution first time.

Salary & Benefits

Salary: £35,036 basic salary + quarterly bonus of up to 16% of salary

Location: Field based role covering Cheshire

Company Vehicle: Company car or car allowance provided

Driving Requirement: Full UK Driving License required

What you'll be responsible for:

  • Visiting customer premises to investigate debt, welfare concerns, suspected energy theft and metering irregularities.
  • Assessing each customer's circumstances, identifying vulnerabilities and agreeing the most appropriate sustainable resolution.
  • Identifying and making safe immediate welfare, safety or metering concerns, including meter inspections and associated work where qualified and authorised.
  • Completing energy consumption assessments, recording accurate customer information and supporting correct billing and ongoing account management.
  • Discussing outstanding balances and suitable payment, smart metering and payment solutions where appropriate.
  • Communicating difficult messages with empathy and respect, negotiating balanced outcomes, and managing or escalating first-stage complaints.
  • Using your training and judgement to work safely, independently and de-escalate challenging situations.
  • Ensuring every interaction complies with company policies, industry regulations and revenue protection guidance.

What we're looking for:

  • Experience within the energy industry, with a strong understanding of customer, technical and commercial processes.
  • Knowledge of energy theft, revenue protection or related field operations, including potential gas theft and electricity abstraction.
  • Excellent communication, listening and questioning skills, with the ability to adapt your approach and handle challenging conversations calmly.
  • Strong empathy and a genuine desire to support customers facing challenging circumstances.
  • Effective investigative and problem-solving skills, with the ability to gather facts, assess evidence and make sound decisions.
  • A proactive and resilient approach, with confidence working independently in the field.

Pay: £35,036.00 per year

Work Location: On the road

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