It’s maintaining systems that push the whole organisation forward.

It’s the scope to apply and build on your expertise. And it’s helping to shape the future of a remarkable organisation. This is what makes a career at the Royal Household so exceptional.

Our IT Operations team deliver a professional and high-quality service that supports the diverse strategic and operational priorities of the organisation, for over 1500 users across multiple UK locations and when working overseas.

Working within our small team of experts you’ll maintain and support our portfolio of IT systems, ensuring they continue to underpin the organisation’s operational needs.

You’ll be responsible for supporting the delivery of live IT services, maintaining our enterprise server infrastructure across both Microsoft Azure cloud services and on-premises environments to ensure a consistent and reliable digital experience for users.

Key Responsibilities

• Reporting to the IT Operations and Network Manager, you’ll have technical responsibility of the organisation’s server infrastructure, including compute, storage and network layers.
• As senior technical specialist within the team, you’ll provide expert technical support for IT systems and services, acting as an escalation point for incidents, changes and solutions.
• You’ll lead on performance monitoring of critical systems and services in line with best practice. This includes troubleshooting and problem management, implementing long-term solutions that improve operational resilience and security.
• You’ll also contribute to change management activities, assessing technical risks and supporting the successful implementation of infrastructure and application changes.
• Supporting internal projects and system lifecycle activities, you’ll assist with planning, deployment, optimisation and decommissioning of infrastructure and applications, ensuring operational readiness at every stage.

And in everything you do, you’ll contribute to continual service improvement, identifying opportunities to enhance services through automation, best practice and innovation, while supporting the development of colleagues across the wider team.

Essential Criteria

• Hold a relevant professional certification, such as a Microsoft Certified Associate qualification or equivalent.
• With experience in a similar infrastructure or systems engineering role, you’ll possess strong technical expertise across enterprise server infrastructure, cloud services and virtualised environments, and enjoy applying your knowledge within a complex operational setting.
• Experienced working across both on-premises and cloud technologies, you’ll have strong knowledge of Microsoft Azure services, Microsoft 365 and Intune, alongside Windows Server environments and related infrastructure technologies.
• With excellent troubleshooting skills, you’ll have experience diagnosing and resolving complex technical issues across servers, applications and client-server environments.
• Comfortable balancing operational priorities alongside project work, you’ll be highly organised and able to manage competing demands.
• With a strong understanding of IT service management principles and change control processes, you’ll be confident supporting technical change.
• An effective communicator, you’ll be able to explain technical concepts clearly to colleagues, stakeholders and senior leaders with varying levels of technical knowledge.
• A collaborative team player, you’ll enjoy sharing your expertise with colleagues, supporting their development and building strong relationships across internal teams and external partners.

Application

We recognise that AI tools can be helpful when preparing an application, but we want to hear from you. Please ensure your application authentically reflects your own experience, skills and achievements. For further guidance on Using AI in your application, visit our website Using AI Tools in Your Application: Guidance for Candidates | The Royal Family

We know that to deliver our best work; we need to feel at our best. That's why at the Royal Household we offer a generous benefits package designed to support your wellbeing and life priorities.

Enjoy 25 days annual leave, rising to 30 days (plus bank holidays) dependent on the length of time you have worked for us.

Our excellent non-contributory pension plan (we’ll contribute 15% and you can contribute more if you wish) is highly valued by our employees, as is complimentary lunch on-site to keep you fuelled throughout the day.

Hybrid working is available and we’ll discuss the options available to you that will suit both your job requirements and individual preferences.

We also offer a range of leave options to support your life priorities, such as parental pay and leave and volunteering days, as well as benefits to support your physical and mental wellbeing.

Other perks include 20% off at our Royal Collection Trust Shops and complimentary admission tickets across all our locations, along with many more exclusive employee discounts.

Find out more about the full range of benefits available to our employees here.