Desktop Support Engineer jobs

Job Title: Tactical Engineer - Band N - Technology - Counter Terrorism Policing HQ

Salary: The starting salary is £55,662, which includes allowances totalling £3,009.

The salary is broken down as £52,653 basic salary, which will increase annually until you reach the top of the scale £57,417. Plus, a location allowance of £2,009 and a non-pensionable allowance of £1,000.

Location: West Brompton

To stay ahead of ever-evolving threats, Special Operations (SO) need the best tech around. As a Tactical Engineer, you’ll make sure officers get the IT they need, bringing tactical solutions to colleagues at sites around London.

As a Tactical Engineer, you’ll spend your days ensuring that Special Operations and Counter Terrorism (CT) colleagues are equipped to perform at their best, from a tech point of view. You’ll be part of the Business Development, Strategy and Demand (BDSD) team, providing operational colleagues around London with tactical IT solutions.

It’s fast-paced, hands-on work, as officers need IT asap. You’ll work as quickly as you can by liaising with operational users to understand their needs.

When you’re not busy creating unique tech for our team, you’ll assist users with common apps (for example, MS Edge); give guidance on corporate and standalone IT systems (telephony, printers etc); deal with configuration; and carry out site surveys where necessary.

As you can see it’s a busy and varied role, so you’ll need to think quickly and get projects delivered swiftly. To join us, you’ll need knowledge of Microsoft apps (O365, Windows, MS Edge); the ability to prioritise your workload; a talent for planning IT during office moves; and a knack for switching quickly between competing demands.

Please note that this role involves some travel around the UK.

It is essential you hold a full UK driving licence as on occasions you might need to transport equipment between sites.

Besides the rewarding nature of the job itself, a competitive salary, and a Civil Service pension, you'll also benefit from excellent career and professional development.

Job Summary

As part of our team in DDAT Technology, you will assist in ensuring that the Specialist Operations business group (SO) gets the technology & support it needs. As part of a team of IT Engineers, your team specialises in providing IT solutions to operational colleagues at sites around London.

As part of the London IT Support team the support you provide will ensure that operational policing in not impeded by poor IT or faulty equipment.

As part of this fast-paced environment you will be hands on daily ensuring that colleagues have the best IT available to them when they need it. In order to achieve this, you will work closely with our operational users to understand their business problems. You will have strong communication skills so that you can work effectively as part of a team as well as independently.

Key Tasks

The post holder will be required to do the following:

• To attend SO sites across the MPS estate.
• Manage workloads in an ITSM system.
• To review requests for IT support and liaise with users where appropriate.
• To provide users with assistance on Wintel applications such as Windows 11, Office and Edge.
• To provide users with advice and guidance around corporate IT systems. (Desktop/Laptops, desk telephony, printers etc.)
• Assist with site surveys for placing desktop equipment at new sites.
• To provide advice and guidance around standalone systems (including laptops/desktops).
• To set up and configure standalone devices (where appropriate).
• To plan and assist with IT in relation to office moves/setting up new offices.
• Where appropriate to arrange disposal of unwanted equipment as part of office moves.
• To provide advice and guidance around usage of meeting room VTC equipment.
• To assist with setting up new VTC for meeting rooms (where appropriate).
• To liaise with colleagues in compliance & assurance to ensure that all IT installs follow correct processes (where appropriate).
• Where appropriate give advice and guidance around correct/secure usage of IT.

Desirable for the Role

• Experience at successfully delivering small IT installation projects.
• Knowledge of the security accreditation processes at a national level at all GSC levels.
• Experience writing user guides for IT equipment, software and processes.

How to apply

To begin your career at the Met, please click the "apply button “.

The application process requires a comprehensive online application form

Completed applications must be submitted by 23:55 on 27th August 2026.

Pay: From £55,662.00 per year

Work Location: In person