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    • Technical support: 2 years (preferred).
    • Customer support: 2 years (preferred).
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    • Support desktop support activities by configuring, maintaining, and upgrading user workstations and peripherals.
    • Job Types: Full-time, Permanent.
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    • Proven experience in an IT support or help desk role.
    • Provide friendly, patient support to users of all technical abilities.
    • Job Types: Full-time, Permanent.
    • You will provide office-based technical support to customers by phone and email, with occasional out-of-hours support by prior arrangement.
    • Handle internal product support tickets and support internal teams with technical validation, product capability queries and pre-sales assistance.
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Job Post Details

IT Support Field Engineer - job post

Obsidian Networks Ltd
3.0 out of 5 stars
Chester CH4
£28,000 - £32,000 a year - Permanent, Full-time

Job details

Pay

  • £28,000 - £32,000 a year

Job type

  • Permanent
  • Full-time

Shift and schedule

  • Monday to Friday

Location

Chester CH4

Benefits

Pulled from the full job description

  • Additional leave
  • Company pension
  • Private medical insurance
  • On-site parking

Full job description

As an established and expanding IT Services company, we are looking for a Field Engineer to join our team. You will be working from our modern offices in a rural setting on the outskirts of Chester (just off the A55) as well as travelling to client premises mainly throughout the Northwest region and on occasion throughout the UK.

As a key person within the team infrastructure no two days will be the same and you will have input to a wide variety of projects.

What will you be doing?

· Liaising with clients and providing on-site support, installations, maintenance and upgrades

· Installation and maintenance/testing of Cat 5/6 cabling

· Hosted VOIP setup & installations including roll out of phone systems, handsets and door entry systems (3cx)

· CCTV Installations

· Installations of networking equipment

· Responding to faults and replacing equipment

· Servicing and upgrading of IT products and services

· Working hours – Monday-Friday 8.30am-5pm

· Part of 24/7 on call rota

· Occasional requirement to attend our datacentres in Chester and Leeds

· Continuous learning, undertake training on bespoke software and hardware partnerships that the company has

As a customer focused business, we are looking for our field engineers to be a representation of the company culture always ensuring we are offering the customer what is best for their needs and requirements

Skills and experience we are looking for;

· Previous experience within a similar role within an MSP environment and field work

· Experience installing hosted VoIP including 3cx, Yeastar

· Experience with Microsoft cloud-based services, including 365, SharePoint, OneDrive and Teams and MS Office Suite

· Networking/Routing/Firewall experience

· Project experience of network design, implementation and troubleshooting

· Full clean driving license for use of the company vehicle, at times you may need to use your own vehicle, mileage can be reclaimed

Why do you want to work for us?

· Even though we have been established for many years the business has great expansion plans for 2026

· Collaborative and team playing culture with the autonomy to manage your work when on site

· Opportunity for continuous personal development

· Competitive Salary

· Team pay day lunch on us

· Your birthday off on us

· Snacks and refreshments stocked for team to help themselves

· Employee health package

· Employee Recognition High5! Reward Scheme

· Company Pension scheme

· Company Van and/or business mileage reclaimed for own vehicle use

· 20 days holiday plus bank holidays and additional holidays with length of service

The above is simply a brief overview of the position and the business for more information please apply or contact us to discuss further. We are a direct employer, no agencies please.

*No agencies*

Job Types: Full-time, Permanent

Pay: £28,000.00-£32,000.00 per year

Benefits:

  • Additional leave
  • Company pension
  • On-site parking
  • Private medical insurance

Application question(s):

  • Tell me something interesting about yourself

Education:

  • GCSE or equivalent (preferred)

Experience:

  • Technical support: 2 years (preferred)
  • Customer support: 2 years (preferred)

Work Location: On the road

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