Desktop Support Engineer jobs

Role Summary

We are looking for a Junior IT Support Technician to provide first-line technical support to end users. The role involves assisting with common IT and PC-related issues, ensuring users can work effectively with minimal disruption.

Key Responsibilities

• Provide first-line support for end users via phone, email, or ticketing system
• Troubleshoot and resolve common IT issues, including:
• PC and laptop problems
• Password resets and account access issues
• Software installation and basic configuration
• Network connectivity (Wi-Fi, VPN)
• Set up and prepare IT equipment (laptops, desktops, mobile devices)
• Assist with onboarding and offboarding of employees (user accounts, hardware setup)
• Log, track, and update support tickets in the IT service management system
• Escalate more complex issues to senior IT staff when required
• Maintain basic documentation and user guides

Required Skills & Qualifications

• Basic understanding of Windows operating systems and Microsoft 365
• Familiarity with common IT tools (e.g., email, printers, VPN, Teams)
• Good problem-solving and troubleshooting skills
• Strong communication skills with a service-minded attitude
• Ability to work independently and as part of a team
• Relevant IT education or certification (or equivalent experience)

Preferred (but not required)

• Experience with ticketing systems (e.g. ServiceNow)
• Basic knowledge of Active Directory or user management
• Prior experience in a helpdesk or support role

Key Competencies

• Customer-focused and patient
• Organized and detail-oriented
• Willingness to learn and develop IT skills

Business Overview:

Tech Mahindra is a multi-billion £ company who employ over 125,000 professionals across ninety countries, helping over a thousand customers, including fortune five hundred companies achieve excellent customer experience.

At Tech Mahindra, a culture of driving positive change, celebrating each moment, and empowering all to Rise drives us to dream, do, and become more. By living our culture, both as individuals and as a team, we establish and advance our presence as a brand that is global, innovative, and caring.

Our culture also leads the way for us to be and become a Company with a Purpose. We try to achieve this by making responsibility personal and adopting sustainability as a way of life at Tech Mahindra.

That is the Tech Mahindra way… to RISE!

What makes a wonderful team? A Diverse team!

We are passionate about finding the right people to join our team and we understand that everyone has specific things they want for their personal and career development, so please do speak to us, and let us know what matters to you!

Interested? Contact our Talent Acquisition team! We look forward to speaking with you!

A job is not just a job. It is who you are!

Tech Mahindra is an equal opportunity employer and is proud to be a Disability Confident employer.

We actively encourage individuals with disabilities to apply for this position and to disclose any specific requirements for the application and interview process.

Our commitment to diversity extends beyond recruitment, as we strive to create a workplace that embraces differences and values the unique contributions of every team member.

If you require any reasonable adjustments to participate in the application or interview process, please speak with your recruiter and we will work with you to ensure a smooth and accessible experience.

Join us in fostering an inclusive environment where everyone can thrive and contribute their best!

Job Types: Full-time, Contract

Pay: From £33,000.00 per year

Experience:

• IT Support : 4 years (preferred)

Location:

• Fort William PH33 (required)

Work Location: In person