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    • Help build and develop an excellent support function as the business scales.
    • Own day-to-day customer support and technical requests.
    • View all Propel Together jobs - Remote jobs
    • Salary Search: Technical Support Engineer salaries in Remote
    • Patient, approachable and respectful; ability to support colleagues and help with their professional development as well as build strong professional…
    • Established track record of providing advanced technical support and configuration of desktop software and all laptop/mobile/peripheral hardware including…
    • Escalating issues to specialist teams where appropriate.
    • Day-to-day Service Desk support, including standard incident handling and request fulfilment, is…
    • Provide remote support to merchants and occasional on-site support at events.
    • At least 2 years' 2nd line support experience in payments, EPOS, retail or…
    • IT takes ownership of incidents through to resolution, coordinating specialist or supplier support where required and keeping colleagues informed throughout.
    • The role requires a customer-focused approach, strong attention to detail and the ability to support common MSP technologies including Microsoft 365, Windows…
    • The role develops and maintains core IT support skills, following established processes, standards and security practices.
    • Job Types: Full-time, Permanent.
    • The role will involve a mixture of remote support, telephone support and onsite customer visits.
    • Provide technical support to customers.
  • View similar jobs with this employer
    • Answering incoming support calls and resolving user issues.
    • Full training and support will be provided by your workplace mentor and from the Baltic team.
    • Provide first and second-line IT support to teaching and support staff.
    • Assist with server, network and wireless infrastructure support.
    • Demonstrable experience with hands-on desktop support, both on-site and remote.
    • Administer and support the business's tool platforms, covering both users and…
    • Provide remote and onsite technical support, including covering 1st, 2nd and 3rd Line support within the NOC when required, and troubleshoot incidents that…
  • View similar jobs with this employer
    • Experience of working in a telecoms environment and/or support desk would be advantageous.
    • You'll be committed to delivering the best experience possible,…
    • Not passing a customer around, not letting a ticket go quiet — seeing it through, or handing it on cleanly when it genuinely needs a specialist.
Technical Support Engineer
Propel Together
·
2.9
Remote
£45,000 - £50,000 a year
Permanent
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Job details

£45,000 - £50,000 a year
Permanent
Remote

Full job description

? **Technical Support Engineer | £45k–£50k | Fully Remote**
? **Technical Support Engineer | £45k–£50k | Fully Remote**

I’m working with a **high-growth B2B SaaS business heading rapidly towards Series A**, and they’re looking for a technically strong **Technical Support Engineer** to join the team at an exciting stage of their growth.

This is a hands-on role for someone who enjoys getting under the hood of software, solving problems and working directly with customers.

? **What you’ll be doing:**

  • Own day-to-day customer support and technical requests
  • Investigate, diagnose and resolve technical issues
  • Work closely with Engineering when deeper technical intervention is needed
  • Help build and develop an excellent support function as the business scales
  • Communicate technical concepts clearly to both technical and non-technical users
  • Have regular customer interaction, so being a genuine people person is important

? **What they’re looking for:**

  • Strong technical/engineering background
  • Experience supporting software/SaaS products
  • Comfortable understanding how software systems work
  • Strong troubleshooting and problem-solving skills
  • Excellent communication skills
  • Someone who enjoys working with people as much as they enjoy solving technical problems

This is a great opportunity for someone who wants to join a **scaling B2B SaaS business**, have real ownership and help shape the support function rather than simply inherit an established process.

? **Remote**
? **£45k–£50k**

If you’re interested, or know someone who could be a great fit, **drop me a message or get in touch.**
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